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Galaxy Note 5 Touch Wiz keeps popping up, other issues

Note 5

You’ve probably heard how awesome the #GalaxyNote5 is. In most respects, this is true. This #Samsung flagship is an amazing electronic beast but it does have its own share of problems. Below are some of the reported issues on this phone taken from mails from our readers:

  1. Galaxy Note 5 keeps disconnecting from home Wi-Fi
  2. Galaxy Note 5 Touch Wiz keeps popping up
  3. Galaxy Note 5 not syncing emails
  4. Galaxy Note 5 won’t send text message when not connected to the internet
  5. Galaxy Note 5 overheats while charging, won’t power on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy Note 5 keeps disconnecting from home Wi-Fi

I have a brand new Note 5 and it keeps disconnecting and reconnecting Wi-Fi on only my home network. I have verified smart switch is off already. Wi-Fi analyzer from Google Play Store says my secured network signal is strong as well as my guest network. I have also cleared the cache partition already with no results. My wife got a Galaxy S5 at the same time i got the Note 5 4 days ago. She is not experiencing this issue with hers. Prior to this phone i had a Galaxy S3 and did not have this issue either. When we are both home, we have her S5, my Note 5, her Galaxy Tab 3 and my Galaxy Tab 3, my work iPhone 6, a wireless Canon printer and a Roku on the network.

I have a Cisco/ Linksys E4200 router doing the work. I do not experience this issue at work on that network, so it has to be a problem between the phone and my home network so it seems.

Just as a precaution i am gonna try booting in safe mode although no apps from third party have been down loaded. In advice, instruction or help with this would be awesome. — Shane

Solution: Hi Shane. Booting in safe mode is good first step. If that won’t change anything though, you can also try to wipe the phone’s cache partition to ensure that the system cache is refreshed. Here’s how to do it:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 Touch Wiz keeps popping up

Touch wizard pops up. Everything I try doesn’t work. The default right now and I can’t change it is “Home Android”. I have followed the direction but it’s all the same — nothing works. Comes back to select “Touch wizard” or “Easy Touch Wizard”.

I’ve had the phone since the day they came out and it’s not right. The Verizon store can’t even select the default launcher so that the “Touch wizard” goes away. This is very frustrating. I’m going to demand a full refund if I can’t get this fixed.

My phone is my business. It takes me longer to do my work when I constantly have to select “touch wizard” Home. Before I do anything I have all the pop up screen shots if you tell where to post it or email them.

Thank you please fix this annoying problem before I take it back and demand a full refund. — Susan

Solution: Hi Susan. It looks you have more than one launchers installed. The first thing that you can try is to ensure that you select only the launcher that you want as default. To do that, just follow these steps:

  • To reset and change the default apps, open the Applications menu in the Device page of the Settings app.
  • Tap on Default Applications. Here you will see the current default apps.
  • Here you can change the default applications for the home screen launcher and Messages app.
  • For other default apps, you can tap Reset to reset the defaults for various actions that app is currently responsible for.
  • When performing an action that doesn’t yet have an action, you will see a popup at the bottom of the screen giving you a list of apps that can handle the action and asks you to pick an app to either use just this once or to be the default app for this action.

If, after some time, the phone will ask you again to pick a default launcher, that’s an indicator that an app deletes the phone’s default settings. Make sure to uninstall apps like Ccleaner, Battery Doctor, etc. These apps claims to give you faster performance by deleting garbage in your device’s memory but they also include the cache, which holds the default settings.

Problem #3: Galaxy Note 5 not syncing emails

  1. I used the email icon on the phone. My problems is for 6 weeks emails are not loading into the phone as well as my S4. S4 load all 3 accounts in a fast order. Note 5 seems to be lost most of the time. Even tech support does not know the reasons. They check everything.
  2. when I am on the Internet, I go to my accounts, like gofobo.com, type my user name and password and nothing, I cannot get into my account. I am into this most of the time looking for movie pass and radio stations. I know I type my password correctly. Nobody seems to know why this is happening. Tech says it’s not their problem. I have to reuse my S4 to get in. Maybe this Note 5 is a bad device.
  3. I need my calendar to populate my device, unlimited amount. I lost many events as calendar seem to delete my events. I do not know where my events went. I check Gmail and cannot locate my 10 years of events. — Gordon

Solution: Hi Gordon. Let’s answer your questions individually.

For the first one, make sure that your phone’s Master Sync option is enabled. You can do so by doing the following:

  • go to Home screen.
  • Pull down the notification bar.
  • Tap on Edit.
  • Look for Sync and tap it.

The second concern may be related to a browser issue. Try using another Android browser like Google Chrome or Mozilla Firefox.

We are not quite sure what you mean by your third question. All Google Calendar events are stored in your account unless you manually deleted them before. For more support regarding this product, we suggest that you visit Google Calendar Help Forum.

Problem #4: Galaxy Note 5 won’t send text message when not connected to the internet

Towards the end of summer my phone started to lose texts, and my friends would have to send me screenshots from their phones sometimes to show me what they sent. I have to restart it a lot to get messages, and even then it won’t get them all. Now it’s starting to not send or receive any messages if it’s not connected to the Wi-Fi at my house and the data doesn’t work.

I’ve tried a soft reset, clearing the cache, safe mode, and restarting my phone and even putting it in airplane mode then taking that off too to see if it would send then. It doesn’t. It doesn’t give me the “failed” message, it just has the little sending symbol for hours. I have service and it has always sent texts at work and around town before but now it won’t. Sometimes it can send a text without Wi-Fi but it takes hours, and I still don’t get any replies back until I’m connected to the internet again, then all of my texts come in. — Abbey

Solution: Hi Abbey. First off, you have to make sure that there’s no firmware issue involved. Do a factory reset and see the difference.

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If nothing changes after a factory reset, call your wireless carrier to let them about the issue.

Problem #5: Galaxy Note 5 overheats while charging, won’t power on

My phone is the Note 5 from Best Buy. I can’t even get support on Samsung website as it doesn’t even recognize my S/N-IMEI. It’s basically brand new. I bought it for my 11 year old daughter on black Friday but she wasn’t familiar with Android and seldom used it over her iPod Touch. It has been put aside since it quit.

When the issue started, I plugged it in to charge not using the charger it came with, and went to bed and when I woke up it would not turn on. when I was able to get it on it just went into a boot loop, and it finally quit doing even that much. Fast forward to now, I plugged the Note 5 into power supply and attempted to power on, and was able to do a factory reset while plugged in, and when setting the phone up after reset it got EXTREMELY hot and shut down, then goes into bootloop on Samsung screen a few times before dying completely.

Now, it will not charge, on wall or PC, although upon plugging into power outlet I will briefly get the battery icon until it heats up so fast it shuts itself down again. I tried 2 different USB cords none of which were the ones it came with, and the battery is good. Please help. Thanks a million!!! — Gina

Solution: Hi Gina. All the symptoms mentioned in the problem description seem to point to a malfunctioning hardware. At this point, there’s basically little to nothing that you can do on your end to fix the problem. That the phone gets uncomfortably hot while charging and won’t even power on now are indicative of either a failing battery, or a bad motherboard. If you have a Samsung store nearby, make sure to have them check the phone. They can either repair or replace it.

 


 

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