, , , , ,

Verizon Galaxy S5 missing some Straight Talk/AT&T services, plus other texting issues

Hangouts

Our focused troubleshooting today will try to fix texting-related problems on a #GalaxyS5. We have been collecting these issues for a couple of weeks and we have finally published an article for some of them.
For fast reference, these are the specific topics mentioned in this post:

  1. Galaxy S5 resend a message without user consent
  2. Missing day of the week when trying to schedule a text message on Galaxy S5
  3. Verizon Galaxy S5 missing some Straight Talk/AT&T services
  4. Galaxy S5 not receiving group messages but as individual text
  5. Go SMS Pro not working properly on Galaxy S5
  6. T-Mobile Galaxy S5 APN settings

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S5 resend a message without user consent

Hi there. I’ve got a little bit of an issue, and I’m sure you’ve ran into this before. My phone sent my girlfriend a text that i did not send to her at 2 in the morning. She received it on her phone, but there is no record of me sending it to her at that time. She just received it. She thinks i accidently sent it to her instead of someone else.

On Monday at 9 at night i sent my girlfriend  “U sleepin”. About an hour later she responded. That was the last time in any of my messages that i used that saying.

Is it possible for my phone to just resend messages, even if I did not send them. Please get back to me as soon as you can as this is cause some issues. I appreciate your time. — Mike

Solution: Hi Mike. Text messages are temporarily stored by your network service provider in their message center (exact length of time when messages are purged depends on the carrier and government requirements). System problems or computer glitch may cause old messages to be sent in error by your network even though your device did not initiate such action. We think that’s what happened to your case. We recommend though that you continue to monitor if the issue is persistent so you can alert your carrier about a possible problem on their system.

Problem #2: Missing day of the week when trying to schedule a text message on Galaxy S5

Hi. I upgraded my AT&T SAMSUNG GALAXY S5 last night from version 5.0 to 5.1. I schedule a lot of text messages. I noticed that when I now schedule a text message, it does show me the date and time to schedule the text but it does not display the day of the week for that particular date that I want roast schedule the message.

On 5.0, when I scheduled a text message, the screen displayed for example SATURDAY December 12 2015 4:32pm. After update it shows the time and date for the scheduled message. I don’t know what day of the week that date is on. Have you heard of this before?

Also can you please help me with a resolution to this problem if you know how to fix it?

Thank you so much for your time and assistance. — Carmine

Solution: Hi Carmine. Updates can sometimes lead to unforeseen consequences due to many factors. Settings or features may be changed without user knowledge depending on how an app is designed. What you can do at your end is to clear the phone’s cache partition and do a system update to ensure that possible firmware glitches are minimized. If nothing changes after doing these two steps, try using another texting app from Google Play Store.

How to delete the cache partition of Galaxy S5

To delete the cache partition, just follow these steps:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

How to do master reset or factory reset on Galaxy S5

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #3: Verizon Galaxy S5 missing some Straight Talk/AT&T services

Phone is an SM-G900V – ex Verizon purchased used & unlocked. I have it on Straight Talk/AT&T. I have 3 issues:

  1. I can send & get text messages but I cannot send or get photos via text. I have tried all 3 APN settings listed on Straight Talk site. One time I sent a pic from my wife’s phone (also on ST/AT&T) & my phone got it OK, but opened a “group conversation” between she & I that wasn’t open before.
  2. Upon opening the phone, it shows a message “SIM card not Verizon” how do I clear that.
  3. When I check for system updates it doesn’t allow it to go through – message is always “Unavailable, try later”

Thanks. — Jim

Solution: HI Jim. Your phone right now may be carrier unlocked, which means it allows you to do basic phone functions like SMS and calls provided by non-Verizon SIM card, but some of the features are still tied to Verizon services. This restriction is also known as SIM lock, Sub Lock, or SPC Lock. It means that the phone you’re using right now was initially designed (at the firmware or operating system level) to work with Verizon services only. Samsung, in other words, build specific Galaxy S5s just for them.

Unlocking it so it can take non-Verizon SIM card does not mean removing other features at the firmware level so they become fully unrestricted, like a Galaxy S5 you buy in a retail store that is not tied to any carrier. Right now, some of the phone features still requires Verizon services to work, or may have been modified to only recognize Verizon home network.

And then, there’s the question of compatibility. Verizon’s network uses Code Division Multiple Access (CDMA) radio system while AT&T Global System for Mobiles (GSM). Both radio systems are not compatible so your Verizon phone may encounter problems because of this. We don’t exactly know the deeper technical issues between the two carriers as it requires access to their software but we do know that problems arise due to this.

As you may have known by now, Verizon phones don’t need SIM cards. That’s because a subscriber’s account information is stored in the phone itself. This is contrast to devices on GSM networks which use a subscriber identification module card or SIM card to store service subscription, address book information, and network identification. Everytime you make a call or send a text message, a GSM device accesses the SIM card to verify information before executing the task. As the current operating system in your phone is still largely Verizon in nature, some services may not work properly, or not at all.

Please call Straight Talk or AT&T and ask them for more specific instructions on what to do so the services you want activated on the phone is set properly.

Problem #4: Galaxy S5 not receiving group messages but as individual text

Hello! So about four days ago I noticed I wasn’t getting any of my group messages. Instead my phone was receiving them in an individual thread as MMS and I am not able to read or download them. I can get pictures and emojis but not group text messages. I do not know why.

I went to Verizon and they said they could not help me. That it is more than likely a bad SIM card or bad software on my phone. I have Straight Talk so I called them and they said they couldn’t find anything wrong with it but advised me to reset my phone and so I did. It is still happening. and I do not know why. They said they did not know what I was talking about and hung up on me.

I am at a lost. I have tried everything and I do not know what to do. I am not tech savvy so this can be frustrating too.

I tried a software update but my phone says it is at its latest update…

please someone help!!! — Dana

Solution: Hi Dana. One important question we need to know is the type of devices your friends are using. Group messages from iPhones to Androids don’t usually work due to the exclusive nature of Apple’s iMessage.

However, if you are not getting group messages from fellow Android users, the problem may be network related. Please follow these steps on what to do:

  • Go to Apps.
  • Look for About Device and tap it.
  • Tap Status.
  • Scroll down to My Phone Number. If you can see “unknown” under My Phone Number, you must call your carrier (Straight Talk) and ask them to add your phone number to your SIM card. They can do it on their system.
  • It may take an hour for the change to occur.
  • Restart the phone and the issue should be fixed

Problem #5: Go SMS Pro not working properly on Galaxy S5

Hello. Today I restarted my phone as i usually do every morning. When i did so today however, i was unable to send text messages. i use the app GO SMS PRO for the utilization of emojis.

Whenever i sent a text, it would be in the message bar but as soon as i hit send, my message would not show up in the message thread. And vice versa i cannot receive text messages but i can receive picture messages.

I have restarted my phone at least 10 times and also took my battery physically out and let my phone off for an hour. I stumbled across this web service and wanted to give you guys a shot before i went to Best Buy and asked them about it. Hopefully you guys can help! — Jason

Solution: Hi Jason. Does the problem occur when you use the standard or stock messaging app? If the answer is no, the problem is most probably isolated to Go SMS Pro. Try to delete its cache and data first to fix the issue. Here’s how to do it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for Go SMS Pro and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #6: T-Mobile Galaxy S5 APN settings

I am using a Verizon Galaxy S5 on T-Mobile. Since I put the T-Mobile chip in the phone, it runs very warm and the battery life is horrible. It acts like the phone did with the original Lollipop update before the later patch. Any hints?

Also, I had a horrible time getting the phone to accept mms messages. tech support tried and tried to no avail. Finally I found this on one of the T-Mobile forums. They said to put this language on the APN screen and it worked:

APN type: default,mms,supl,hipri,admin,mobile

APN Protocol : ipv4/IPv6

APN roaming protocol : IPv4

Bearer: Unspecified

Mobile virtual network operator type: None — Glenn

Solution: Hi Glenn. Thank you for sharing the working APN settings for your device. We’re sure that posting them here will be helpful for our ever-growing Android community.

For your battery issue, please visit this guide on how to extend your phone’s power source. It’s also worth noting that a smartphone battery can deteriorate faster than is expected. Try using another battery to see if the problem is on the battery hardware itself.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.