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Samsung Galaxy S6 Edge Plus stops the music after 10 minutes, callers can’t hear when on speaker, other sound issues

In this post, I will address some audio related problem that any Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) owner may encounter. The first one is an uncommon problem wherein the music stops playing after about 10 minutes. Based on the description of the owner, the problem is happening every time. There is a possibility that an app is causing the problem, especially if the phone is rooted, or it’s a firmware issue.

Samsung-Galaxy-S6-Edge-Plus-Sound-Volume

Continue reading to know more about the other problems I cited here and how to fix them. For those who are looking for a solution to a different problem, visit the troubleshooting page we’ve setup for the Galaxy S6 Edge+. It contains links to posts we already published addressing issues reported by our readers. Find problems that are related to yours and use the existing solutions. If they won’t work, then feel free to contact us through this form.

Here are the topics I covered in this post…


 

Music stops playing after 10 minutes

Problem: Whenever I play music on my phone (Galaxy S6 Edge Plus), be it Pandora, Milk, or music from Google play, the app shuts down after about 10 minutes. It can be in my pocket or laying on the table and the music stops. I thought it was pausing but when I look I have to reopen whatever music app I was using. Any suggestions?

Troubleshooting: Let’s isolate the problem immediately: boot your phone in safe mode and observe if the music still stops after about 10 minutes or so.

How to boot S6 Edge Plus in safe mode

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

It is necessary you temporarily disable all third-party apps to know if the problem is caused by one of them or it’s an issue with the pre-installed ones or the firmware itself. That said, if the problem disappeared in safe mode, then you need to find the app that’s causing it. There might be a service that automatically closes apps according to user’s preferences. Disabling that app or uninstalling it will surely fix this problem. However, if the problem still exists in safe mode, then things have just gotten more complicated. The thing is, pre-installed apps can’t force close other apps so it is most likely the firmware that has some issues.

If the problem existed since day 1, an update may be able to fix it. However, if it started to manifest after a firmware update, wiping the cache partition may take care of it.

How to wipe the cache partition on S6 Edge Plus

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Now, if the wiping the cache partition didn’t fix the problem or if it started out of nowhere without apparent reason, you need to do the master reset to bring the phone back to its default settings:

How to master reset S6 Edge Plus

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Callers can’t hear when on speakerphone, bad signal

Problem: Me and my husband both have recently purchased the Galaxy S6 Edge Plus and since day one we both have had problems with people not being able to hear us on speaker and bad signal no matter where we are at. On top of that today my phone out of the blue turned black and white. I turned off my phone to reset and when it came on it was color for about 30 seconds then went back to black and white. This phone does do cool stuff but for the money you pay for them they shouldn’t be having these kind of issues. Overall I am really not happy. Thank you (one frustrated consumer). — Jontea

Suggestion: Hello Jontea. I agree that a brand new phone should be working flawlessly without issues especially if it is considered a “high-end” device. Apparently, you and your husband got units that have issues out of the box and I tell you there’s no sense in troubleshooting a brand new phone. I suggest you bring the phones back to your provider and have them replaced with new units.

Digital noises pop up while playing a song

Problem: I get weird digital-like pops at random points during a song that was transferred from my old sd card. Music from the internal memory from my old phone work fine but it appears to be just from sd card music from old Samsung Note 3.

Troubleshooting: Try transferring a song that you know plays without a hitch to your SD card and listen to it to see if the noise still pops up. If so, then it could be an issue with your SD card. Backup all the data in it and reformat it and then try again. If the problem remained, try a different SD card or maybe it’s about time you bought a new one.

On one hand, if the noise doesn’t pop up, then the issue could be with the tracks that are stored in the SD card. If you have another copy of those tracks, then replace them.

Galaxy S6 Edge+ Volume Up button not working

Problem: The up button on the volume does not work.  I have to push the down button and move all the lines up.

Suggestion: The phone is still new and still under warranty. Let the technician take care of it because you can’t do a thing about it; it’s a hardware issue.

Galaxy S6 Edge Plus mutes itself randomly

Problem: Hi, I would like you to help me. My phone (Samsung Galaxy S6 Edge Plus) doesn’t seem to be working sometimes. The phone will sometimes randomly buzz, then it will go from ‘sound’ to ‘mute’. This problem also has happened to me when I have been watching YouTube.  One time it is working the next the phone has been muted. As well as happening on youtube, it happened when the phone was locked. I will appreciated if you could help and if you could reply back to me as soon as possible. Thanks, Hassan.

Troubleshooting: Boot your phone in safe mode to see if the problem happens there. If so, it’s a firmware issue and you need to backup your data and do the master reset. Otherwise, there’s an app that mutes the device after a period of time. Find it and uninstall it.

Adjust call volume on Galaxy S6 Edge+

Problem: I just got my new S6 Edge+ and I’m still learning how to use it. I’m 72 years old and I only use the phone for calls. Yesterday, when I got a call from my son, the volume was very audible but today I can barely hear him. What happened to it and can it be fixed? Help me please.

Solution: There’s no problem with your phone. The call volume may have just be set to a lower level. To adjust it, make a call or if you’re in a call, press the Volume Up button and the sound will become louder as you continue pressing the button.

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