The Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) sports a very impressive 16MP primary camera yet many have been complaining that it’s foggy or the pictures taken are blurry while others reported that some options and modes are missing. There are also some who encountered errors like “Camera failed” and “Unfortunately, Camera has stopped.”
These are just some of the issues owners face everyday and while it is the right thing to contact Samsung or the service provider, more often, minor problems can be solved with basic troubleshooting. Before you send your device for repair or spend a few hours at a shop while the technician tries to fix the problem, why don’t you spend a few minutes trying to troubleshoot your problem? Skim through this page to see if your problem is among the ones I addressed here.
If, however, you are trying to find a solution to a different issue, visit the troubleshooting page we setup for this device. We list down every problem we address each week so there must already be some issues that are related to yours. If so, use the solutions we suggested but if there’s none or if our solutions didn’t work, you can always contact us through this form.
Here are the problems I tackled in this post…
- Galaxy S6 Edge Plus cameras foggy due to water damage
- Galaxy S6 Edge Plus Camera Settings missing
- Galaxy S6 Edge Plus Camera is blurry
- Galaxy S6 Edge Plus showing “Camera Failed” error
- Galaxy S6 Edge Plus pops out “Unfortunately, Camera has stopped” error
Problem: My phone fell into water.. I took it out instantly and placed it in rice for about 4 hours. At first the power button did not work but after a couple of hours it did. Anyway, everything works perfectly fine apart from the camera. The front and back camera are both very foggy. For now, everything else seems fine. Will the camera quality go back to normal if the inside was cleaned? Because I can see droplets of water on the front facing camera. Thank you!
Answer: Yes. Those droplets that made the cameras foggy are actually water residue that already evaporated but can’t escape because the phone is airtight. Eventually, they’ll disappear but no one knows how long you’ll have to wait. Besides, water residue still brings danger to your phone as it can potential fry the circuit. Having the device cleaned and dried is the best thing for you to do right now.
Problem: My issue is that in some of your discussions, you mention going to the camera “Settings.” I do not/cannot find any camera settings. What’s up with this?
Related Problem: For some reason when I open the Camera app, I can’t see the Settings icon anymore. I really don’t know when this problem started but I remember at one time I was able to change something in my camera and now I can’t do it because there’s no settings. How do I bring it back?
Answer: It’s probably a bug in the firmware or the app but let’s try to rule out the latter first. I think the best thing to do is to clear the cache and data of the Camera app to reset it to default settings. Let’s see if we can get the Settings to come out:
- From any Home screen, tap Apps.
- Tap Settings.
- Scroll to ‘APPLICATIONS,’ then tap Application manager.
- Swipe right to the ALL screen.
- Scroll to and tap Camera.
- Tap Clear cache.
- Tap Clear data, then OK.
If the first procedure failed, then backup your data and do the master reset. This procedure is for the firmware and if the problem persists after this, then it’s time you contacted Samsung about it.
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Problem: My phone is on a contract which I didn’t bought insurance when I got it. The phone could take some nice clear photos then recently I notice when I turn my camera on, it was blurry so i thought it must be not right. so I turn the camera off the turn on again. Then it was still blurry. Please can you help me please. I don’t know what to do. Tried everything but nothing works.
Troubleshooting: You said you already “tried everything but nothing works,” so I’m wondering what troubleshooting procedures you’ve done because we technicians will also try everything methodically and if the owner already tried some of the troubleshooting procedures we would do, then there’s no point in repeating them. But anyway, since you reached out to us, then we are obliged to provide you support.
First of all, make sure the external protective film has already been detached. It is clear enough not to obscure the camera but a if it has gotten some scratches, that sure would affect the capability of the camera to focus. Also, after some time, the film’s quality will deteriorate.
Second, if the film has already been detached, try to boot the phone in safe mode. Troubleshoot this problem without possible intervention from third-party apps. Follow these steps:
- Press and hold the Volume Down and Power keys for 20 to 30 seconds.
- Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
- Your phone should continue booting up and you will be prompted to unlock your phone as usual.
- You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
Now that your phone is in safe mode, open the camera and try to see if it still blurry. If so, then proceed to the next procedure.
Third, reset the phone. I understand the problem might be hardware-related but don’t forget that when you snap pictures, the firmware and the Camera app are at play to make sure the sensor takes good photos. So, to rule out the possibility that it’s a firmware issue, you need to reset your phone but don’t forget to backup all your data before doing so.
Lastly, if all else fails, it’s time you had the phone checked by an authorized technician.
Problem: Without apparent reason or cause, my phone (a Galaxy S6 Edge+ I bought brand new) is showing an error saying its camera failed. Prior to this problem, there was a time when I encountered the error but I was able to use the phone to take pictures after that. Now, every time I open the camera, the error welcomes me. Is this a hardware problem or can I do something about it? Help me please.
Suggestion: There are always two possibilities for this kind of problem: either it’s a hardware problem or a firmware issue. The best thing to do is master reset to rule out the firmware side of it and if the problem remains, have a tech take a look at it.
Problem: It is very disappointing to have a very expensive phone doing nothing but popping out an error and it’s the camera. It says “Unfortunately, Camera has stopped.” Droid guys, I really need your help on this as my provider can provide nothing but bills. Samsung’s support, on the other hand, wasn’t helpful. Please help me out on this problem. Thanks.
Troubleshooting: The first thing I want you to do is boot your phone in safe mode to disable all third-party apps. And then, open the camera to see if the error still pops up. If so, then the problem could either be just in the app or the firmware itself. In this case, you need to clear the cache and data of the Camera app and if the problem remained, proceed with the master reset. However, don’t forget you make a backup of all your important data as they will all be deleted during the reset process.
On one hand, if the error didn’t pop up in safe mode, it means that one of the apps you downloaded and installed is causing the trouble. You need to find that app and uninstall it, or you can simply proceed with the master reset.
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