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Samsung Galaxy Note 4 Screen Went Black Issue & Other Related Problems

Those looking for a phone with a great display should consider getting the #Samsung Galaxy #Note4. This device uses a 5.7 inch Super AMOLED display that has a resolution of 1440 x 2560 pixels at 515 ppi pixel density. Despite being released last year it is still great to use for various multimedia purposes and since it is a previous generation device its price has dropped significantly.

Samsung Galaxy Note 4

Although the display of this phone is great there are also instances when some issues can occur. These issues, which some of our readers are experiencing, include fuzzy screens or black screens just to name a few.

In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 screen went black issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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Note 4 Screen Went Black

Problem: My husband was at work and one when he checked his phone the screen went black. He tried turning it off and back on again multiple times and it didn’t work. Any advice?

Solution:  There are two types of scenarios concerning this type of black screen issue. First, the screen may be black but the phone is still getting notifications. messages are still coming in, and the phone will rings when a call comes in. The second scenario is when the phone is really off which will obviously make the screen black.

In the first scenario the problem is usually caused by a defective display although the software can also contribute to this issue. Try to check if you can access the recovery mode. If you can then you should wipe the cache partition of your phone. If the problem persists  suggest you do a factory reset. Take note that you should only do this if you are willing to lose your phone data. If you are unable to access the recovery mode then the display needs to be replaced. You will have to bring the phone to an authorized service center to do this.

In the second scenario the phone could be experiencing some power related issues. You should try to get a new battery and let it charge in your phone for at least 20 minutes. If the phone still does not turn on then this could already be a hardware related issue. You will need to bring the phone to an authorized service center for checking and repair.

Note 4 Screen Impossible To See Under Sunlight

Problem: When taking pictures during the day and in sunlight, my screen is almost impossible to see. I am guessing that I am getting my subject in the picture. At night and in the house, the screen is great. I think I must have set something wrong. I am far from being a ‘techie’. Help

Solution: Most phone displays are really not great to use under direct sunlight. In your case however it could be caused by the automatic brightness setting of your phone. Try to turn this setting off then manually set the phone brightness to your desired level when under direct sunlight.

Note 4 Screen Is Black

Problem: I came out of my school after testing and my mom was late to pick me up so I was walking in rain and I was getting soaked I got home and my phone started getting hot so I powered it off and everything would turn on the notification light and menu and back key but the screen is black and I can still use the screen It’s responsive but it’s black.

Solution: There’s a possibility that the display of your phone has been damaged due to getting wet. You first try to thoroughly dry the device by burying it in a bowl of rice (do this with the battery, SIM card, microSD card removed) for at least 48 hours. The rice will absorb any moisture inside your phone and dry it. After 48 hours reinsert the battery then check if the display works.

If the problem persists then check if you can access the recovery mode of your device. If you can then proceed with wiping the cache partition of your phone. If this fails then do a factory reset from the recovery mode. Take note that this procedure will delete the data stored in your phone so make sure to do this if you are willing to lose your phone data.

If you are unable to access the recovery mode then you may need to have the display of your phone replaced. Bring your phone to an authorized service center and have it  checked.

Note 4 Screen Goes Black When Using Facebook App

Problem: When trying to go to Facebook via the fb app, sometimes the screen goes black.   I can go back home and any other app works fine.  This can only be resolved by restarting – until  the next time it does it. Thanks for any help.

Solution: The problem could be caused by a corrupt data within the app. Try to clear the cache and data of the Facebook app then check if the issue still occurs. If it does then you need to uninstall the app and reinstall a fresh version from the Google Play Store.

Note 4 Residue Images

Problem: I only notice this today, my screen seems to have residue images from the app that I always use. I can distinguish the patterns from the borders of the screen. It kind of annoys me seeing the icons/images. I hope you can help me with this. Thank you so much

Solution: The residue image that appears on your screen is often called a ghost image or a burn-in image. This usually occurs on AMOLED screens when a static image is constantly displayed. The image will leave a permanent shadow or ghost on the display. While this is already a hardware related problem which can be resolved by replacing the display  you can try to download the burn-in tools available at the Google Play store to minimize and even resolve the problem.

Note 4 Black Screen Nothing Comes Up

Problem: This is an exact repeat of what another user posted here. Since it was so well explained, I quote:”I updated to 5.1.1 recently via OTA update. Things were fine for about a few days. Suddenly, my phone keeps randomly rebooting, frequently crashes and freezing. Often when I power down, I cannot boot up the phone, and had to resort to taking out battery, doing soft reset, then boot up. Although this may require repeated tries). Sometimes while booting up, the phone would boot to Odin mode saying “Could not do normal boot, mmc_read failed”. These persist even after I did factory reset and wiping of cache partition. My phone would even hang when I’m plugged into the charger. There would be a black screen and nothing comes up when I press the buttons. What exactly happened? I’m really at a loss and phone is out of warranty.”

The difference from him is that I have not flashed my phone or tried to install anything other than the T-Mobile update OTA and several factory reset. I  have not been able to use my phone for a day now as it shut down completely after taking pictures and won’t come back up.

Solution: There’s a possibility that this problem could be caused by a weak battery. try to get a new battery and check if this resolves the problem. If the problem still persists then it could be caused by a corrupt software. You should consider flashing your phone with its original firmware. Instructions on how to perform this procedure can be found at several of the popular Android forums online.

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