Welcome to another installment of our focused troubleshooting series where we aim to resolve the #Samsung Galaxy #Note 4 issues that our readers are facing. Despite having a powerful hardware this device can still experience some lag or freezing issues which some of our readers have reported. For this latest post we will tackle the Note 4 freezes issue & other related problems. We have selected some of the issues of this nature sent our way and have addressed them below.
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Note 4 Freezes
Problem: Hi i have a note 4 and one day it just started playing up randomly it would freeze and lock my screen but then it wouldnt let me light up the screen to unlock it by touching home button or the power button, every time it happened every few minutes i had to take the battery out and restart the phone, i deleted all my apps and factory reset the phone and it still didn’t help, i even took the battery out and left it out over night and still didnt work ive tried everything to get it working i did a reset where you hold the volume down key and home button key and power button and it just said downloading and never fixed the problem i left it until the battery died and it still didn’t help i tried it 3 times and it just wouldn’t get of the downloading screen, it is still having problems and i just bought a new temp phone until i can get it fixed and the brand new phone started popping up with process com.android.s(something like that) every minute and would lock my screen but i looked it up and on one of the sites a lady said she took her sd card out and it stopped doing it, so i tried it and it worked, how do i fix my note 4 and would it be because of my sd card, i really badly need it working as i don’t drive and i’m due to give birth any day now PLEASE HELP ME
Solution: Since you already performed a factory reset this doesn’t appear to be a software related problem. Does your phone have a microSD card installed? You can try taking it out then check if the freezing issue still occurs. The microSD has been known to cause this type of issue especially if it develops some bad sectors. Once this happens your phone will have a hard time accessing the data stored in the card which can lead to freezing problems.
If the problem still occurs despite taking out the microSD card then this may already be a hardware related issue. I suggest you bring your phone to an authorized service center and have it checked.
Note 4 Freezes When Texting After Software Update
Problem: I just did the upgrade for the new software 5.1.1 and before the upgrade my phone worked fine, now everytime I’m in my text it takes a while for the app to open. When Im texting in the middle of it it freezes. While texting sometimes I can’t click any letters on the keyboard only happens when I’m in the text app because I wrote this with no problem. Other than that I love this update.
Solution: Sometimes during the software upgrade process the data from the old software does not get completely removed. This then causes a conflict with the new software version resulting in issues such as this. To resolve this problem try to check if this is an app related issue by clearing the cache and data of your messaging app.
If the issue still persists then start your device in recovery mode then proceed with wiping the cache partition of your phone. Restart your phone normally then check if the problem still occurs.
If at this point you are still experiencing the freezing issue then I suggest you backup your phone data and do a factory reset.
Note 4 Freezes After Software Update
Problem: Phone freezes up, camera works intermittently, texting mostly not working, gallery pictures are almost completely gone, and screen from time to time goes black with homescreen inoperable. I have done a cache wipe and do not want a factory reset. This is unfair and horrible from this software update.
Solution: If wiping the cache partition failed to resolve the problem then it’s really a must to do a factory reset. You should make sure to backup your phone data first before doing this procedure.
Aside from the reset you should also check first if the microSD card of your phone is causing this problem by removing it first. There are cases when a microSD card with some bad sectors can cause this phone freezing problem.
Note 4 Freezes When Texting Too Fast
Problem: No matter what keyboard or text messaging app I use, if I text too fast then either the messaging app or the keyboard glitches, freezes or stops.
Solution: It’s very likely that this problem may be caused by some form of corrupt data in your phone. Try to wipe the cache partition of your phone from the recovery mode first and see if this resolves the problem.
You should also check if an you app installed in your phone is causing this problem. To do this just start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. Check if the keyboard still freezes or stops. If it doesn’t then an app you installed could be causing this problem. Find out what app this is and uninstall it.
If the above troubleshooting steps fail to resolve the issue then I suggest you backup your phone data and do a factory reset.
Note 4 Screen Freezes Black After Taking Picture
Problem: when I shoot a picture, the screen freezes black after I hear the shutter. It happens all the time. What should I do?
Solution: This problem could be caused by some corrupt data in the camera app. Try clearing the cache and data of the camera app then check if the issue still occurs.
If you have set your phone to store photos and videos taken by your camera to the microSD card then try changing this to the internal phone storage then remove the microSD card of your phone. Take a picture then check if the issue still occurs. If it doesn’t then the issue is most likely caused by a corrupted microSD card. You should replace this card.
One other factor that can cause this problem is a sudden drop in voltage due to a faulty battery. Try taking a picture with the phone plugged to its wall charger. If the issue does not occur when your phone is plugged to its charger then you should try to replace your phone battery.
If the above troubleshooting steps fail then I suggest you backup your phone data then do a factory reset.
Note 4 Freezes When Texting
Problem: Everytime im texting someone it freezes or is really delayed. But it works fiNE if I’m on the Internet typing
Solution: The messaging app may have some corrupt data causing this problem. You should try clearing the cache and data of the messaging app first then check if the issue still occurs.
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