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Galaxy S6 battery drain issue due to Google Play Services, other power issues

S6 wireless charging

Here are more power issues for you guys. If it’s your first time to visit our site, you will find that the issues mentioned here today are taken from letters we receive from our readers. We expect to hear from if you encounter problems with your Android device and will try our best to give you the best solution possible.

Below are the specific topics discussed here today:

  1. Galaxy S6 Edge won’t power on
  2. Galaxy S6 Edge battery drain issue due to Google Play Services app
  3. Galaxy S6 black screen during charging
  4. Galaxy S6 shuts down on its own and won’t turn on
  5. Galaxy S6 battery drain issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S6 Edge won’t power on

Hi! I have a Samsung Galaxy S6 Edge with a pretty complicated problem. The phone does not turn on. When I plug in the charger it will display on the screen the battery but always empty even after a whole night left on charge. Sometimes the battery charging icon changes to battery temperature icon without saying temperature is high or low. The icon is a battery with red triangle and a thermometer sign. The red LED flashes while battery temp icon displays. I try to power on and show the Samsung logo start after which a woman says something about the battery that cannot charge and turns off. It also vibrates before going off.

Now, if I try to re-install the firmware, it says it cannot initialize/install the software/OS. Samsung SM-G925F.

So, what do I do? Phone does not warms up, I mean it does have his temperature but not noticeable in hand to feel it warm or hot. What do I do?

I put it in the freezer or microwave? I don’t know but all solutions for it seem to fail and I found nothing like this because it doesnt have only one problem, after reading on internet it seems to have so many problems… — Alex

Solution: Hi Alex. We recommend that you do a factory reset first to make sure that there is no firmware-level bug that prevents the device from charging properly. We haven’t come across a situation like you describe here so wiping the phone clean and starting fresh is a good idea. Not only will it test if there’s an operating system glitch, but will also help us isolate whether or not you have a hardware issue at hand. To do a factory reset, just follow these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  • After you restart the phone, do not install any app. Make sure to try to charge the phone first.

Factory reset will delete everything on your phone’s primary storage device. Since you can no longer boot the phone up normally, you will lose all your files in the process.

If nothing happens after a full reset, the solution to the problem may not be software in nature. That the phone indicates that the battery is hot during charging is a sign that the battery may be defective.

Call Samsung or your carrier to ask for a warranty repair or replacement, whichever is applicable.

Problem #2: Galaxy S6 Edge battery drain issue due to Google Play Services app

Hello. I’ve recently bought GS6 Edge, which is beautiful and powerful device. I read a lot about any kind of problems that people have with this device. Mine is almost perfect, except one annoying problem: battery drain which caused by Google Play Services.

I do not play games, i don’t have any heavy apps. My usage is very “calm”: little bit of Facebook, few calls, few WhatsApp messages. No notifications from apps. Moto 360 is connected though.

First place in battery usage ALWAYS takes Play Services.

I’ve tried isolating the problem by disabling all possible apps, but Play Services remain highest at any time. The only 2 apps that are running always in the background are S Health and S Finder. Location is in battery saving mode. Tried every possible cure that I’ve Googled. Any suggestions? Thanks in advance. — Daniel

Solution: Hi Daniel. Sounds interesting that Google Play Services app drains battery power faster on your device. Something must be triggering it to constantly run in the background. Since this is a first party app, you can only do a virtual uninstall via the application tray. We recommend that you try all available options under the App Info page to try to troubleshoot this app. Simply follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications/Application Manager.
  • Tap the All tab.
  • Look for Google Play Services and tap it.
  • From there, you will see the Force Stop, Uninstall Updates, Clear Cache, and Clear Data buttons.
  • Make sure to press the buttons in this sequence: Force Stop, Uninstall Updates, Clear Cache and Clear Data.

If virtual uninstall won’t help, you can also clear the cache partition. Just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Finally, if nothing changes, make sure to perform a factory reset (steps provided above).

Problem #3: Galaxy S6 black screen during charging

Hi. My phone is Samsung Galaxy S6. I bought a used phone. It didn’t come with the original charger. It was working really fine and fast. Still working fast but there is a problem.

When i plug in my phone charger it says to remove the device and install an app (voice command). And screen goes black and all the buttons stops working even the touch. Can’t even turn on the device. When i press the power button there is a small cross on the screen and that doesn’t even work. Even the charger doesn’t work. After a while when i plug in the charger screen comes on and it starts working. Is there any way you can help me to fix this problem? I will be really grateful if you do. Thanks. Regards. — Masud

Solution: Hi Masud. A third party application may be behind this trouble. Try to boot your phone in safe mode while charging to check if there’s a difference. Here’s how:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode prevents third party apps from running. If one of the installed apps is to blame, the issue will not occur in safe mode. You must uninstall apps until you have removed the problem application.

Problem #4: Galaxy S6 shuts down on its own and won’t turn on

One day my phone just decided not to turn on. Before it cut off and I had these issues, sometimes it would just power down by itself and I would have to try and get it to turn on. it took me some time but it came on. But one day this same problem occurred and it was charged probably like 30- 40 percent. It turned off and I could not get it to turn on again after that.

Now when I hold down the power button and put it back in it will power up for a second. The Samsung logo appears then it immediately shuts off. And If I have it charged and hold the power button the gray battery appears then shuts off. — Artavia

Solution: Hi Artavia. Have you tried to boot your phone in other modes like recovery or Odin? If you haven’t, we recommend that you do so. Try recovery mode first so you can proceed to either wiping the cache partition or doing a factory reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.

If the phone won’t boot in recovery, try Odin or download mode by following these steps:

  • Switch the phone off completely.
  • Boot into Galaxy S6 download mode by pressing and holding Volume Down, Home and Power keys simultaneously.
  • Release all three buttons when Samsung Galaxy S6 screen flickers and you see a warning sign.

Problem #5: Galaxy S6 battery drain issue

I recently just downloaded the Smart Watch S2 Samsung a few days ago. The next day my phone was fine but drained quicker than usual but I figured it was because my Bluetooth was on all day. I have now had my phone on the charger since 7PM yesterday and it is just now charged to 16%. This is with everything else turned off (Wi-Fi/Bluetooth/internet/location). I have never had this issue before. I checked the hookup part to make sure nothing was bent for charging and I blew into it just in case dirt was blocking something. Not sure what else to check? Thanks — Tierra

Solution: Hi Tierra. The reason why it takes so long for your S6 to charge is maybe because it drains faster than the charger can put power into the battery. Just like what we recommend to Masud above, booting your phone in safe mode while charging may help. One of the most common causes of slow charging problem is a third party app. If you aren’t sure where to start your troubleshooting, safe mode is a good one.

Other basic software troubleshooting may also fix the issue. Consider doing the cache partition wipe and factory reset if nothing changes.

 


 

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