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Galaxy S4 problems and solutions after updating to Lollipop (Android 5.0+)

s4 lollipop

Have you noticed problems on your #GalaxyS4 after finally updating to long-awaited Lollipop? You obviously are not alone. Our post today shares some of the reported Galaxy S4 problems and solutions after updating to Lollipop.

These are the specific topics mentioned in this article:

  1. Galaxy S4 no sound for notifications or calls issue after updating to Android Lollipop
  2. Galaxy S4 not showing files stored in phone memory via Gallery and Music Player apps
  3. Galaxy S6 Volume Down button not responding
  4. Galaxy S4 not detecting SIM card and losing signal after Lollipop update
  5. Galaxy S4 stops streaming music via Wi-Fi after an update
  6. Sound and video are out of sync on Galaxy S4

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Galaxy S4 no sound for notifications or calls issue after updating to Android Lollipop

I purchased my Galaxy S4 in early last April (2014), and haven’t had any issues with it. In the past week or two, my phone’s external speaker has become quite temperamental. After restarting, the speaker will work for about 5 to 10 minutes, and then not work again until the phone is restarted again, and the same thing will occur. It will only vibrate once or twice if I am receiving a call, and it won’t ring (obviously). It will vibrate normally for a text message or notification, but still, no sound after the initial 10 minutes that the phone has been powered on.

Please help! — Jessica

Solution: Hi Jessica. We’re not aware of a specific issue like the one you have due to an update. This must be due a rare bug on one of your apps that uses the sound functions of the phone. It can also be a glitch on your phone’s firmware. Try to wipe the cache partition and do a factory reset if nothing happens. Here are the steps:

How to wipe the cache partition of a Galaxy S4

  • Turn off the Galaxy S4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the S4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

How to perform a master or factory reset on a Galaxy S4

  • Turn off the Galaxy S4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the S4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The S4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Galaxy S4 not showing files stored in phone memory via Gallery and Music Player apps

Recently after my update to Lollipop my music player and gallery stopped showing the media in my device’s storage. It’s the opposite of what I’ve read with some other people. Media on my SD card is available but not in my device’s storage. I’ve looked in my files folder and the media is in the correct places. But Gallery and any music player I have (I’ve tried installing new players) don’t read them. My device’s memory isn’t full. Please help, if you can.

Thank you. — Tiffany

Solution: Hi Tiffany. This is definitely an interesting issue. If you have third party camera app or any other app that accesses your device’s memory units, try to boot your phone in safe mode to verify if they are responsible. To do that, just follow these steps:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

If Gallery works normally and you can access your files like the way you did previously, then that’s a confirmation that one of your third party apps is to blame. Try to uninstall suspected apps (most probably those that require access to storage units) until the issue has been eliminated.

Wiping the Gallery app’s cache and data may also work in this case so simply do the following:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has the problem and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

IMPORTANT: Make sure to create a backup of your files before doing any of these procedures to avoid losing them.

Problem #3: Galaxy S6 Volume Down button not responding

Recently while playing a game, the volume on me phone suddenly lowered on its own. I was able to turn it back up but the down volume had become unresponsive. I tried a soft reset. The phone now boots into download mode every time as though the down volume button is being held down. While in this mode neither volume direction is responsive. I have been able to boot into safe mode to use the phone. Volume down still unresponsive.  The volume key itself clicks  up or down as normal. I disassembled the phone enough to look at the internal buttons. They pop in and out like they should. I have completed a factory reset and nothing  changed. I’m  all out of ideas. Any direction  you could provide  would be appreciated. — Chance

Solution: Hi Chance. Did you run a circuit test to check if Volume Down switch is working? We don’t think the problem is caused by some software issue (although you can obviously try the basic software troubleshooting in this post). It’s not unheard of that physical switches of an S4 gets damaged, especially after the device has been used for some time.

If you need a video demonstration on what to do, try to check this YouTube video.

Problem #4:  Galaxy S4 not detecting SIM card and losing signal after Lollipop update

On May 14th of this year I did a software update on my phone. Software updated to I545VRUGOC1. Before then I didn’t have a single problem with my phone but now I am experiencing a few different problems.

* My phone will tell me that my SIM card is not a Verizon SIM card. I can restart my phone and the message will go away. It will do this about 3 or 4 times a week.

* The other issue I am having is loss of signal. Where I work  I know the signal isn’t the best so I can expect having a low to no signal when I am inside. However, before the update when I would go back outside the phone would automatically pick the signal back up. Now I have to restart my phone before it will pick up the signal. There are times that it will automatically reconnect but it is rare. Any ideas? — Devon

Solution: Hi Devon. We’ve encountered both issues before although we never did manage to isolate what the real cause is. In your case, the best thing that you can do is try trial-and-error software troubleshooting. It may still not point us to the real cause but you may be able to fix the issues with them. We suggest you start with wiping the cache partition, then a factory reset afterwards.

Updates can often lead to unforeseen issues due to hundreds of thousands of potential points of failure in a device. Forcing a phone to generate a new system cache after an update and doing a factory reset follow up has been a proven combo to fix most update issues.

Problem #5: Galaxy S4 stops streaming music via Wi-Fi after an update

Please. Please help. I am an audiophile and enjoy streaming music from my phone to home theater via a Wi-Fi connection.

A while back Verizon updated our S4 from KitKat to Lollipop. The issue I am having is that while using the music app and streaming music via Wi-Fi; the system stops playing after 1 or 2 songs.

I have researched quite  extensively the Internet and have not found much in reference to this.

Some things I have completed to aid in correcting this are the following. Cleared cache. Performed a full reset to clear any old files. Formatted SD card and unmounted etc. Additionally I have replaced router as I had one which was 2+ years old.

This is so frustrating that this was working perfectly prior to the update. Verizon states “their” portion of phone is working fine. Samsung states to hard reset the phone; for which I did again.

Any ideas or settings to check. Wi-Fi set to remain on in sleep. It would appear that a connection is lost after a song.

Thanks much for your assistance.– Jason

Solution: Hi Jason. One of the common causes (though hardly discussed in many popular Android forums) why problems are more likely to appear after an update is compatibility. In an ideal world, once a major Android update is released, app developers are supposed to update their own products to ensure full compatibility. In reality, this is seldom done. In most cases, patches for apps are only released once a significant number of reports about problems have been reached. And we are only talking about developers that are actively monitoring their apps. In Google Play Store today, there are thousands of apps that have not received updates for years (and these includes some official apps from Samsung, and its partners). This means that these apps can potentially cause problems when installed on devices running unsupported operating system.

We don’t have any idea what app you are using to stream content to your home theater but make sure that it is updated. If you are not sure if that app has been tested to work on your particular device that runs Lollipop, try to proactively communicate with the developer so they can offer you direct assistance.

Otherwise, you can always try all the software troubleshooting mentioned in this post.

Problem #6: Sound and video are out of sync on Galaxy S4

Once upon a time a while ago, while I was watching a YouTube video, the video suddenly paused. The audio continued with the video frozen for a bit, then the video started up again – but the sound was out of sync with the video. After that, every single video on my phone – not just Youtube – has the sound delayed. Resetting my phone does nothing.

Today I Googled the problem; a forum suggested switching the player in the developer options from NuPlayer to AwesomePlayer. My phone was already on the latter, so I switched it and tried a video. It was good at first, but then almost immediately did the same thing it had done at the very beginning – freezing the video for a bit while the sound kept going – and then the original problem persisted. I’m totally baffled as to why this would happen. The phone is awesome otherwise. — Russel

Solution: Hi Russel. Like you, we have no idea what the cause of the problem might be but you can run the phone in safe mode (steps provided above) and load a video using the native video player to see if a third party app is to blame.

If the videos you are trying to watch are stored in the SD card, try to reformat the card before watching them again. Sometimes, a corrupted SD card can result to slow performance or issue similar to what you describe here.

Doing a factory reset will not hurt either, especially if you haven’t done so in a long time.

 


 

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