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Galaxy Note 5 cannot be unlocked, other boot issues

Note 5

Looking for ways how to go around that pesky #GalaxyNote5 lock screen? This post today may help you. We also include other power-related issues in this article to help those struggling with them. Below are the specific topics discussed in this article:

  1. Galaxy Note 5 cannot be unlocked
  2. Verizon Galaxy Note 5 no longer sending SMS and MMS on Cricket Wireless network
  3. Three Network Galaxy Note 5 black screen issue
  4. Galaxy Note 5 “Unfortunately Touchwiz Home has stopped working” error
  5. Galaxy Note 5 won’t power on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 5 cannot be unlocked

I purchased a Galaxy Note 5 online from my carrier over a year ago. I continued to use my old SG3 until now but it has completely died… It was behaving oddly after updating software a few weeks back.

Anyway…I never pursued taking my ‘new’ Note 5 to Samsung to get fixed after I couldn’t get into it. My carrier Optus was of no help as the phone had never been used to register it and reset remotely. Samsung said I’d have to pay if it was not a fault.

I remember fiddling with it and could have locked it but none of the dozen passwords I always use are the “alternative password” it keeps asking for. I think it may possibly have to do with the fingerprint scan as I played with that but couldn’t get it to work at the time.

I realize it sounds stupid but I haven’t been well with serious depression and literally had trouble attending to anything that needed effort with thinking or doing. Getting better but I’m also Agoraphobic and even posting it to Samsung is a trial.

Now, it’s holiday time and most places closing for a while and postage takes forever this time of year and I’m stuck without a phone at all.

I’ve just tried all my normal passwords again, birthdates and anything I could think of plus secret reset codes on this website in link below….doesn’t do anything except ask for alternative password and make me wait 30 seconds every 4-5 attempts.

Do you have any idea what lock it is? If only Samsung can reset OR if you’ve come across this issue with other people who know for certain they didn’t accidentally lock it themselves but just forgot? I don’t believe I did but have no idea as it was so long ago and I am a fiddler before reading instructions.

Appreciate any assistance or advice on whether the only option is to send back to manufacturer or not. Regards — Michele

Solution: Hi Michelle. Samsung’s device protection can only be bypassed by them but we know of a workaround might help you. We haven’t tested this procedure lately so if doesn’t work, that means that Samsung may have already patched it. Try to follow the instructions in this previous post to see it for yourself: How to bypass Factory Reset Protection on Galaxy S6.

Problem #2: Verizon Galaxy Note 5 no longer sending SMS and MMS on Cricket Wireless network

My friend recently switched from Verizon to Cricket for much better price in service. Everything seemed to be working fine. Then not too long ago, she was not able to text photos and had a very difficult time sending text messages. Plus was having a charging issue.

This Samsung is a Verizon phone and I think she might still owe on it. Monica has gone to Verizon and they say they can’t do anything because of switching carriers voiding any warranties. Also, has been back to Cricket Wireless a number of times but to no avail.

In addition, Monica also went to Samsung here in NYC by Soho and being that they are primarily a showroom, they weren’t able to help either. So is this a Verizon issue and/or Cricket issue? And in your professional opinion, what are the next steps to proceed with to resolve these issues? Thank you so much for your help and concern in this matter. Sincerely. — Jeffrey

Solution: Hi Jeffrey. If the particular issues of being unable to send picture messages (MMS) and texts (SMS) came only after the switch from Verizon to Cricket, the cause may be from the latter. Monica must work with Cricket to ensure that her phone is properly configured to work with their system.

The problem can also be due to network incompatibility. Cricket Wireless is now under the umbrella of AT&T, which runs a GSM network. Since last year, there were talks of AT&T converting Cricket’s CDMA network into GSM so there’s a chance that this may have caused some configuration issues on Monica’s phone (which only runs on CDMA network).

For her charging problem, we recommend that she performs the basic software solutions first. She can start by booting her phone in safe mode while charging to see the difference. If that won’t do anything, a factory reset may also be needed. Charging problems can also be due to defective hardware namely the charger kit (USB cable and wall wart), the phone’s micro USB charging port, or the battery. She has to narrow down the possible causes to be able to fix the issue.

In the meantime, here are the steps how to boot in safe mode and do a factory reset:

How to boot a Note 5 in safe mode

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

How to perform a Note 5 factory reset

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #3: Three Network Galaxy Note 5 black screen issue

This phone has only just been unboxed so is new. I set it up a with Three Network a week ago. Everyday the screen goes black. It is still being powered but the screen won’t activate. Once the screen split vertically in half and two different images started playing. The only way to get it working again is to take out the SIM card and battery. Once this has been done it will start up and behave again. This is only happening once or twice a day but is inconvenient and I worry the problem will escalate. I have cleared caches and performed a soft reset. — Tessa

Solution: Hi Tessa. We haven’t seen this issue with other new Note 5s so this must either be an isolated case to your phone, or a firmware glitch due to poor software from your carrier. If you don’t want to consider asking for a replacement unit this early, try to do the basic software troubleshooting we provide for Jeffrey above (booting in safe mode and factory reset). Safe mode will help you identify if the problem is being caused by a third party application, while factory reset will ensure that a clean OS is re-installed. If the problem remains, make sure to contact Three Network and ask for assistance.

Problem #4: Galaxy Note 5 “Unfortunately Touchwiz Home has stopped working” error

I have developed a problem recently where my Galaxy Note 5 phone will get stuck in a “loop” when using the “back” button to get to the home screen. It will do one of 2 things:

1) A window will pop up and say “Unfortunately Touchwiz Home has stopped working” and when I touch “okay”, the phone will go to a blank screen (sometimes with colors at the top). I will need to hit the bottom center button then and when the phone comes back on, the only icon on the phone for a few seconds will be an “Apps” button in the bottom center of the screen. After a few seconds it goes back to the main Home Screen.

2) When pressing the “back” button to get back to the home screen from an app, the phone will get caught in a loop where I can keep pressing the button and then keep getting and same 2 or 3 screens but never getting back to the Home Screen. I have to press the bottom center button as in #1 and then the same process happens.

I have put my phone on the charger at night on the Home Screen to find it on anotheh screen in the morning when I wake up. Usually then either #1 or #2 above happens.

Battery use has been super poor lately too . — Ray

Solution: Hi Ray. Your phone may be in need of a complete software overhaul. Issues like this can caused by anything. Sometimes, outdated or poorly coded third party applications may create conflicts with the operating system or with other apps. If you have many third party apps, make sure to update all of them.

Booting in safe mode may also help you determine if one of your third party apps is to blame. You can follow the steps above on how to do this.

We recommend though that you do two important troubleshooting — wiping the cache partition and cleaning the operating system via factory reset.

To wipe the cache, simply follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #5: Galaxy Note 5 won’t power on

I have Samsung Galaxy Note 5 and suddenly all applications has frozen and a message appeared and I can’t remember it exactly. It said “the Android has stopped ” or something like that. Then I turned it off and tried to restart it but I can’t turn it on again and when it tried to charge the phone, the battery sign doesn’t appear.

Also, I hold on the power button but nothing changed. I tried also to press the power button with the home button with the volume up button but also no response, and when I tried to connect the phone to the PC, it cannot be recognized. I don’t want to lose any data cause I don’t have a backup.. Is there any solution ? — Helen

Solution: Hi Helen. If normal charging process doesn’t seem to put enough power to the battery to turn on the phone, or the device won’t boot in other modes like recovery or Odin, the issue may hardware in nature. Make sure to have a professional check and repair it. If you have access to a nearby Samsung store, we recommend that you bring your device to them first.

TouchWiz Home Issues For Other Devices

Galaxy Note 2 Touchwiz Home
Galaxy Note 3 Touchwiz Home
Galaxy Note 4 Touchwiz Home
Galaxy Note 5 Touchwiz Home
Galaxy S3 Touchwiz Home
Galaxy S4 Touchwiz Home
Galaxy S5 Touchwiz Home
Galaxy S6 / S6 Edge / S6 Edge+ Touchwiz Home

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