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Apps to disable to save Galaxy S5 battery power, other app issues

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This post addresses some of the app issues on #GalaxyS5 taken from letters from some members of our community. We plan to continue to publish more of similar posts in the near future so watch out for them.

In the meantime, these are the topics discussed in this post:

  1. Galaxy S5 VmailDebugService Text Files
  2. Apps to disable to save Galaxy S5 battery power
  3. Galaxy S5 apps can’t connect to the internet
  4. Ok Google not working on Galaxy S5
  5. Water-damaged Galaxy S5 not turning on normally
  6. Google Play Music issue on Galaxy S5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S5 VmailDebugService Text Files

This is in regards to a published post. I noticed I was getting low on space, so one day I was searching things I should delete and/or remove. I came across these same files, MyFiles has over 1GB and I couldn’t figure why it would be so large. I had a ton of these files under Documents. They are .txt files.  I currently have 30 files just for 12/7/15 all similar to what was listed above.  I last cleared them out on 11/23 and since then the files now are 1.1 MB.  This did not happen until the last update. Is there something I can do or could there be an app that is causing this?

Here is an example of what is in one of these documents:

SERVICE com.samsung.vvm/.service.VmailDebugService 21bd525f pid=1106

  Client:

    VmailDebugService

    version=3.8.31

    pId=1106 startTime=[Mon Dec 07 21:39:01 EST 2015] curTime=[Mon Dec 07 21:41:28 EST 2015] upTime=147353ms

    masterSyncStatus=true

    DUMP ALL THE VMAIL ACCOUNTS:

    Preference Infomation:

     Account :-1

     st=u one_time_notification= nut_state=0

     tui_update_greeting=true boot_complete=false sms_count=0

     account_auth_state=-1 content=-1344362319 rc=2

     setFromTestHarnessApp=false

    DUMP ALL THE VMAIL MAILBOX:

    DUMP MESSAGE_UPDATES TABLE:

    DUMP MESSAGE_DELETES TABLE:

    DUMP CDG TABLE:

    Media Manager Current State:

     Bluetooth SCO : false

     Speaker       : false

     Headset On    : false

     No of Players : 0

    Account Setup Status:

    Http Transaction Status:

    Connectivity Status:

     12-07 09:39:01  wifi=false typ=MOBILE sub=LTE ste=CONNECTED ext=VZWINTERNET avail=true apnenable=true

    MediaManager Status:

     12-07 09:39:01 ax=CocktailPlayer Created

     12-07 09:39:03 ax=MediaManagerCreated

     12-07 09:39:03 Broadcast Action = android.intent.action.HEADSET_PLUG

     12-07 09:39:03 ax=android.intent.action.HEADSET_PLUG name=h2w st=0

     12-07 09:39:03 Broadcast Action = android.media.ACTION_SCO_AUDIO_STATE_UPDATED

     12-07 09:39:03 ax=android.media.ACTION_SCO_AUDIO_STATE_UPDATED state=0

    IMAP Transaction Status:

    Legacy Sync History:

    Msging Controller Status:

    Msging Controller Queue:

    Number details:

    Sms details:

    Refresh Manager:

    MailboxListStatus:

    MessageListStatus:

    Critical Logs:

    Contact Cache details:

    LifecycleTracker:

     isBackground=true isPaused=true

    CocktailController:

     isCocktailEnabled=false mCurrentMsgId=-1 mSession=false mAccountId=-1 mNotifyAgain=false mCurrentMsgStatus=0 mCurrAutoPlay=false mForeground=false mCursor=null

    CocktailManager:

     isPlaying=false isPaused=false — Lydia

Solution: Hi Lydia. The sample text file you’re showing here is a Verizon app-specific code. We’re not sure if it’s part of a critical component of one of your apps so we suggest that you simply leave it untouched. It can also be part of an app cache, or a system cache but it’s definitely harmless. If you’ve deleted some of these files before without having any detrimental effect on your phone, that may indicate that they are part of a cache. Cache are there for a reason so you’re better off having them.

Problem #2: Apps to disable to save Galaxy S5 battery power

I would like to know exactly what apps are essential to the operation of the phone. I basically use the phone to text and make calls. I have a couple of simple games like Spades and I view Twitter and Google things from time to time. Maybe it’s a waste of the capabilities of this phone, but I use a desktop computer all day so, in the interest of preserving battery life, I have turn off several apps. However, apps like S Health, My Magazine, Weather, etc. turn themselves on and it drives me crazy.

Can I/How can I disable them so they won’t turn on by themselves. And, of the ones that I have disabled, are there some that need to be on? (Off are Uber, YP, TalkBack, My AT&T, etc.) Thanks for any input. — Lisa

Solution: Hi Lisa. We know how you feel by having so many unnecessary apps running at once. This is due to the fact that your wireless carrier, Google (the Android operating system developer), and Samsung (the hardware maker), all contribute their own share of bloatware into a device. While some of these first party apps can be useful, most of them are totally trash and simply bloat up the content of your device, hence the name bloatware. To make matters worse, some of these bloatware are designed to run in parallel with the operating system, which means that even if you have manually disabled them, the system will eventually turn them back on.

The general rule of thumb when it comes to managing apps is to disable as many as possible (without, of course, hampering the operating system from working normally). If you have the option to uninstall some, make sure to do so.

 

Related reading: Best tips to extend battery life on your Samsung Galaxy S4 and S5

 

Problem #3: Galaxy S5 apps can’t connect to the internet

I’m sorry if this is an issue you’ve already answered somewhere (I haven’t seen anything about it though). But I just got a Galaxy S5 from Amazon that’s AT&T unlocked and I am using my StraighTalk SIM card with it. I can send/receive text messages and make calls. Those features are just fine. And I can connect to my home’s wi-fi just fine.

The problem is when I turn my wi-fi off, I can’t access the internet anymore or any apps that require an internet connection. The texting and calls still work though. And I have the mobile data turned on but i still can’t access the internet using my data. I want to be able to use my browser when I’m away from home and don’t have wi-fi but i can’t seem to find an answer on how to make my mobile data work. I don’t know if it’s a 4G or LTE or other connection problem. Any help would be so appreciated! Thanks! — Minderz

Solution: Hi Minderz. If you’re positive that your StraightTalk account allows mobile data, the problem must be on how your phone is configured to access the web via mobile data connection. Make sure that the APN settings are correct in order to connect to the internet via mobile data. You can use these details to change the APN settings on your S5:

Name: straight talk – the name doesn’t matter much.

APN: att.mvno

Proxy: proxy.mvno.tracfone.com

MMSC: http://mmsc.cingular.com

MMS proxy: mms2.tracfone.com

MMS port: 80

MCC: 310

MNC: 410

If these values won’t work, try the ones below:

Name: straight talk – the name doesn’t matter much.

APN: att.mvno

Proxy: proxy.mvno.tracfone.com

 

MMSC: http://mmsc.cingular.com

MMS proxy: 66.209.11.33

MMS port: 80

MCC: 310

MNC: 410

If both of these sets of values won’t work, try to ask Straight Talk for an updated APN setting.

To access the APN settings on your S5, just follow these steps:

  • Go to Settings.
  • Scroll to Network Connections.
  • Tap More Networks.
  • Tap Mobile networks.
  • Tap Access Point Names.

Problem #4: Ok Google not working on Galaxy S5

I use the Google Now launcher. I can voice search by saying OK Google maybe once or twice and the next time I try OK Google or voice typing, I get a message that says, cannot open microphone. All was fine for 1 year until about 3 weeks ago and then the microphone problem started. I’ve  read many users messages online with the same issue but have not found a solution on the S5. I called Samsung and they instructed me to turn off my phone, remove and reinsert battery and then boot into safe mode. They said to leave it in safe mode for 24 hours to hopefully clear out any bad temp files and then go back to normal mode. OK Google worked in safe mode but when I eventually went back to normal mode, the problem returned. Is there a fix or do I have to wait for the next Android update? Thank you. — Hal

Solution: Hi Hal. If Ok Google feature works on safe mode, that means that one of your installed apps is to blame. A system update won’t fix that. You have to uninstall third party apps until you have eliminated the problem.

Problem #5: Water-damaged Galaxy S5 not turning on normally

Hi there. I dropped my Galaxy S5 in water and there was a little green alien robot screen size icon that popped up that won’t allow me to turn it off. I had removed the battery and sim card earlier and was convinced that it was dry.  Upon replacing the battery and sim card the green robot icon appeared with big letters underneath DOWNLOADING…Do not turn off target!!

In the upper left hand corner of the screen it says:

FACTORY MODE (HIGH SPEED) (in red)

PRODUCT NAME:  SM-N910W8 (in white)

CURRENT BINARY:  Samsung Official

SYSTEM STATUS: Official

REACTIVATION LOCK:  OFF

KNOX WARRANTY VOID: 0X0

QUALCOMMSECURE BOOT: ENABLE (CSB) (in grey)

AP SWREV:  S1, T1, A1, A1 P1

SECURE DOWNLOAD: ENABLE (in blue)

UDC START (in red)

It will not let me turn off of the phone or restart.  Everything is disabled.

Please tell me what this means. 

I have ordered a new phone but if this phone can still get me by over the next week before it arrives, that would be fantastic.  I need it for the busy Holiday season for business.

Also, I tried plugging in the power cord into my laptop to charge the phone and the message says,

The last USB device you connected to this computer malfunctioned and Windows does not recognize it.

Thank you so much.  Any advice is much appreciated. Kind regards. — Leticia

Solution: Hi Leticia. Water damage can result to all sorts of nasty problems in an electronic device. We also don’t know for sure what the problem is but we think that phone’s hardware buttons had been fried or shorted. The error DOWNLOADING…Do not turn off target!! indicates that your phone only boots in download mode at this time. Download mode is a special runtime environment that allows a user to do some firmware-level changes on the device. You can try to flash a stock/custom ROM to your phone to try to revive it, but we doubt it will be a permanent fix. You are better off having it replaced as soon as possible.

Problem #6: Google Play Music issue on Galaxy S5

The text message icon remains in the status bar after having read all unread text messages. The only way to remove it is to either tap it to get into the messages app, or, swipe it away. Not really a problem so much as it is simply annoying.

Also, Google Play Music no longer comes up on the lock screen while music is playing (the album image or play/pause forward/back buttons).

Lastly, I have disabled all administrative apps and am still unable to remove the screen lock from my phone. Any information or tips you have are greatly appreciated, thank you. — Elmer

Solution: Hi Elmer. There are only two potential solutions to these issues — wiping the cache partition and/or doing a factory reset.

To delete the cache partition, please follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If nothing changes after wiping the cache, a factory reset may be needed to restore all the default settings on your device. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 


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