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Screen issue when Galaxy S4 is powered on, other charging power issues

Here’s another post for those looking for solutions for #Samsung #GalaxyS4 power woes. Majority of the time, power issues are due to hardware failures, which, unfortunately are beyond the scope of support of this blog. Make sure to ask for assistance from professionals if you don’t want to tackle a hardware failure yourself.

S4

These are the topics discusses here today:

  1. Galaxy S4 not responding and won’t turn on
  2. Galaxy S4 does not boot normally
  3. Charging issue on Galaxy S4
  4. Screen issue when Galaxy S4 is powered on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S4 not responding and won’t turn on

My GT19505 was drained out of battery (as in completely empty). It won’t turn on or even respond to charging. When connected to a charger no response not even vibrate or lights as In nothing. I tried leaving the charger on it for 30 minutes but still nothing. The device just heats up.

Still haven’t tried putting a new battery or charge my battery to other device or battery charger.

Hope you can help me out.  If i can just make it response will try to revive it through Odin. Hope its not the whole motherboard or something. Thanks more power. — Cham

Solution: Hi Cham. Try booting your S4 in different operating modes first and see if it responds.

Boot in recovery mode

If you haven’t tried recovery mode yet, here’s how to do it:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.

Recovery mode gives you options to wipe the cache partition or do a factory reset. If your phone won’t boot in normal mode, but allows you to reach recovery, consider doing any of the options provided.

Boot in safe mode

Another boot mode you can try is safe mode. Here’s how:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Safe mode prevents third party applications from running. If you boot in safe mode, that means that one of your apps is preventing your phone from booting normally.

Boot in download mode

Lastly, you must try to go to Odin or download mode.

  • Power off the phone completely.
  • Remove the battery for 10 seconds.
  • Re-insert the battery.
  • Press and hold Volume Down, Home and Power buttons at the same time.
  • Release the buttons only when the ‘Warning!!’ message shows up.
  • Tap Volume Up button to confirm that you wish to enter Download Mode.
  • Wait until the phone shows the green Android logo with the ‘Downloading… Do not turn off target’ message underneath it.

If your phone continues to ignore all your hardware keys procedures, make sure to try using another battery before charging it again.

Problem #2: Galaxy S4 does not boot normally

Hi. I bought a Samsung S4 this time last year, and it isn’t working. Like I would go on to an app, and it would immediately shut down. but that goes for every app including setting and stuff that’s already on the device.

Sometimes, which is most times, my phone would not even be able to reach the home screen before it glitches green and the screen turns black and it wont work. The battery doesn’t work either. My tablet would be on 27% and I would put it on charge and it will be on charge and charging but as soon as i take it off, it will go straight back down to like 10% so it doesn,t work and the tablet doesnt charge.

I have rebooted it. done a hard reset on my S4 and it doesn’t make it to the home screen before glitching and turning off. and it only makes it to the Samsung logo.

i have taken it back down to the place i got it, and they fixed it for about 3 weeks before it went back to the broken self it is. I have no idea what to do. — Ashley

Solution: Hi Ashley. Did the repair shop or store that fixed the device indicated what the problem was? Was it software or hardware? Did they tell you what solutions they tried to get it back to working order?

Providing these information is helpful for us to be able diagnose the issue efficiently. As it stands, what we can think of is a possible software or app problem.

Try booting the phone in safe mode and see what happens (steps are provided above). If one of the apps is the culprit, safe mode should allow you to boot back to an environment where you can uninstall them until the reason for the problem has been eliminated.

Try doing a factory reset as well and see what happens next.

Problem #3: Charging issue on Galaxy S4

The battery charges inconsistently. Many times I get a message saying the phone can’t charge because it’s using too much power, even when no apps are open.

The phone will sometimes actually lose power when charging, even when it’s powered off. I did try the suggestion on the site for holding down the volumes &  power buttons for 2 minutes to try to recalibrate the battery. The main thing I haven’t tried is a factory reset.

Every time I turn the phone on I get a message saying the SIM/UICC is removed &  4G LTE will not work. I usually can close this message by force stopping the phone app. I tried a micro SD card, but it doesn’t fit. What type of card does fit? I realize the SIM is mainly for using the phone on different networks, but I’d love to have a memory card.

A little bit about the cell. I am using GO launcher & Go SMS. As I said, the cell is in great shape, never been dropped, scratched, damaged. I really want to use it, but can’t rely on a phone that may not charge. 

Suggestions would be appreciated & please feel free to contact me if you require any additional information. — John

Solution: Hi John. Your phone’s battery discharges tiny amount of power even when the phone itself is not turned on. It is understandable if power loss is tiny. A significant loss of battery power when your S4 is powered off is a totally different story though and may suggest a battery malfunction. We usually recommend trying another battery in this case as the first step but doing the basic software troubleshooting may also work.

Try to restart your phone in safe mode, observe it for a day, then charge the phone. Make sure not to restart the phone during the observation period to avoid booting back to normal mode. Third party apps won’t run while a device is in safe mode so you’ll be left with a few basic functions. If the issue fails to occur while your S4 is in safe mode, that means that one of your installed apps is the reason for the trouble.

Proceed to factory reset if nothing changes even when in safe mode. A factory reset will restore the original state of the current Android version so if the issue on the firmware side, the other concerns you have may also be eliminated.

A Samsung Galaxy S4 uses a microUSB card of up to 64GB so we don’t understand why your device won’t allow it. Try to bring it to a store and let their attendants open and insert the microUSB card on your unit.

Problem #4: Screen issue when Galaxy S4 is powered on

The S4 fell and the screen and digitizer was cracked so I ordered a replacement from Amazon (http://www.amazon.com/gp/product/B01203TZKK?psc=1&redirect=true&ref_=oh_aui_detailpage_o01_s00).

After receiving it I carefully swapped the parts onto the new screen. Powered it on and the screen worked with no problem. Took it off to finish attaching the back of the phone.

Now after powering on for the second time the screen starts to flicker with lines and patches of gray to the point I could not use the unlock pattern.

I then took everything apart again and everything seems to be good, but every time I power on the same thing happens, and the screen cuts off after it reaches to the lock screen. A guy on youtube said to blowdry the back of the motherboard so I did.

After doing this it was still the same, I left it alone for a 30min an when I powered it on again it works, comes on and no screen issue at first, I can unlock the phone and use it now.

But when I press the first contact on the phone the top of the screen gets glitchy again where the caller pic is supposed to be. Now off and on the screen starts to glitch with lines running up and down and side to side at time to no lines and works normal.

I was told that the lollipop upgrade is give that problem and I need to downgrade, but to me it seems to be a motherboard problem as it only started to work better after I had blowdry the motherboard.

Now I am hoping that you will be able to help me. Also it has no water damage to the new screen or the phone. I am looking for a new motherboard right now. Any help will be appreciated. — Nevaal

Solution: Hi Nevaal. The screen issue you’re having right now appears to be a fault in the motherboard, although we are just as unsure as you are which specific component is failing. In order to know exactly what causes it, a more thorough check is needed and we can’t do that unless we check the hardware ourselves. That makes motherboard replacement the next logical thing to do. If money is not an issue, consider replacing the motherboard to see the difference.

 


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