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Samsung Galaxy S6 Edge Plus “Unfortunately, Facebook has stopped” & other app related issues

Hello guys. In this post, I addressed a few app-related issues with the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) including the error messages “Unfortunately, Facebook has stopped” and “Unfortunately, Email has stopped.” Facebook is a third-party app and it’s easier to troubleshoot it if it fails. The latter, however, is pre-installed so if it crashes, there’s a possibility that it’s a firmware issue but of course, you need to be extra sure that it’s not just an app issue.

Samsung-Galaxy-S6-Edge-Plus-Apps

Other issues I addressed here include the phone that closes without apparent reason and the Gallery app that crashes when Facebook is opened. Continue reading to learn more about these problems and how to tackle them if they happened to you.

For those who are trying to find solutions to a different issue, visit our Galaxy S6 Edge Plus troubleshooting page. Find issues related to yours and try the solutions we suggested. If they won’t work for you, then contact us by filling up this form.

Here’s the list of the problems you can find here…


 

Galaxy S6 Edge Plus shows “Unfortunately, Facebook has stopped” after an update

Problem: Hello. I have an S6 Edge Plus and recently, there was an update which I downloaded. After the update there were about a couple of error messages that popped up but they were soon got fixed but then there’s another error that just won’t go away, it says, “Unfortunately, Facebook has stopped.”

Tried rebooting my phone several times already but nothing changed and honestly, I just don’t want to mess up my phone any further so I’m afraid to do anything with this error keeps popping up. Could you please help me figure this out? Thanks.

Troubleshooting: It’s probably caused by corrupt data and/or caches. These files have the tendency to be corrupted during firmware updates. You said there were a couple of errors prior to this one so I’m suspecting that maybe there are other apps that would also crash and with that in mind, I’d like you to try wiping the cache partition before anything else. Don’t worry, the procedure is easy to follow and safe for your phone and your data.

Wipe Cache Partition

This procedure will delete all caches used by services and apps but not the data. It is very effective for app issues after an update.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the wiping of the cache partition didn’t fix the problem, then you will have to go after the app itself, in this case, it’s Facebook. The first thing you need to do is clear its cache and data and see if that makes a difference.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Facebook.
  6. Tap Clear cache.
  7. Tap Clear data.

For minor app problems, clearing the cache and data will often fix them, however, if the problem persists, then you got to uninstall and reinstall the app to make sure it’s updated. Your troubleshooting for this specific app should stop here and if you’re getting more error messages from other apps, then you have to other choice but to do the master reset. Of course, backup all data you don’t want to lose and then follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge Plus.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Phone app keeps on closing on Galaxy S6 Edge Plus

Problem: This is weird because yesterday, I was able to make calls just fine but today, whenever I open the Phone app it closes on its own immediately. But prior to this, I think I saw a few errors that popped up saying that this and that stopped working or something like that. I can’t figure out what the problem here and how to fix it. Please help me as I badly need to use my phone for my job everyday. Thanks in advance.

Troubleshooting: Reboot your phone. That’s the first thing you have to do. You know, each app or service uses RAM and when there’s a bunch of them running in the background and your phone’s RAM is all used up, something has to give in. It means some apps may fail to run and rebooting the phone will close all apps and open ones that are necessary. That is why a reboot may just fix this problem for you.

If it persists after the reboot, then try this:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Dialer.
  6. Tap Clear cache.
  7. Tap Clear data.

Gallery keeps crashing whenever Facebook is opened

Problem: I have a bunch of pictures on Facebook and I synced the Gallery with it but recently, whenever I open the Facebook app, the Gallery apps just closes or crashes. Already tried one of your suggestions to clear the cache and data of the Gallery app but it didn’t work for me. What can you say about this problem?

Troubleshooting: Log in to your Facebook account using your email address and not your phone number. I can’t explain the relation but I encountered this issue with my phone before and the cause was because I login using my phone number instead of email. If that won’t fix the problem for you, then try my suggestion in the first problem above.

Galaxy S6 Edge Plus shows “Unfortunately, Email has stopped”

Problem: Every time I open to check my email, an error will come out “Email has stopped” and there’s no other option but to tap OK. When I do that the error goes away but comes back when I open email again. How can I fix this problem?

Troubleshooting: If it started without apparent reason, try to reboot the phone first and then try this:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Dialer.
  6. Tap Clear cache.
  7. Tap Clear data.

The procedure will delete all downloaded emails as well as the settings but may just fix the problem for you.

Galaxy S6 Edge Plus can’t finish app downloads

Problem: I tried to download a game from the Play Store and it says downloading without finishing it. I think it’s stuck or something. So, I tried to download a much smaller app (a clock app) and still the same. Tried three more apps and still the same so there must be a problem. Can you help me out please?

Troubleshooting: The first thing to check is the Play Store. Try to see if there are apps that are currently updating and if so, you may pause the updates or stop them to give way to the new downloads. Second, try to see if there is enough storage left because if there isn’t, then that’s the problem.

Third, try to clear the cache and data of the Google Play Store:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Google Play Store.
  6. Tap Clear cache.
  7. Tap Clear data.

If all else fails, a master reset may take care of the problem.

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