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Samsung Galaxy S6 Edge Plus screen blacks out, won’t respond and charge & more power related issues

Hey guys! In this post, I will tackle three of the most common power-related issues with the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus). The first one is about an issue wherein the screen randomly or occasionally blacks out leaving the phone unresponsive for hours. According to our, all he has to do is wait until the battery gets drained. By the time he charges the phone, it’s working.

Samsung-Galaxy-S6-Edge-Plus-Screen

The second issue is about the unit that keeps shutting itself down without apparent reason. While it might be a hardware issue, there’s still a possibility that it’s a firmware problem. Besides, if you are experiencing this problem, the latter should be the first one to be ruled out.

Continue reading to learn more of these problems and how to solve them. If you are looking for a solution to an entirely different problem, then visit our S6 Edge Plus troubleshooting page. It contains solutions to problems we already addressed. Find issues related to yours and try the suggested solutions. If they won’t work, fill up this form and hit submit to contact us. We are more than willing to help you.

Here are the problems I addressed here…


 

Galaxy S6 Edge Plus screen randomly blacks out, won’t respond for hours

Problem: Ok, so my new Galaxy S6 Edge Plus started to act up about a couple of weeks ago. The problem is the screen just goes black without apparent reason or cause and the phone would stop to respond no matter what I do. When it happens, I will the phone sit the entire day so the battery, I think, will be drained. In the night, I would try to charge it and it would show it has 1 or 2% battery. I would let it charge until it reaches 100% and the phone would actually work until the problem happens again. For the past two weeks, I think it already happened 6 or 7 times. It’s not much of a problem as the device will still work after its hiccup but I would surely appreciate it if you could help me get rid of this problem. I just want to be able to use my phone without disruption. By the way, I already called my provider and I am not eligible for a replacement. So, I think, I will be stuck with this phone until I buy a new one. Help me please.

Troubleshooting: System crash, that’s what I can see based on your description. When Android crashes, your phone won’t respond to anything. Previous Galaxy models have a very simple way to address this issue–battery pull. However, the S6 Edge Plus didn’t come with a user-replaceable battery but that doesn’t mean you can no longer perform the battery disconnect procedure.

When it happens, all you gotta do is press and hold the Volume Down and Power keys together for 20 seconds. The phone will perform the simulated battery disconnect and will reboot. It should work normally after that. However, this is only a temporary solution. To permanently fix the problem, you need to observe the phone more closely to know what the cause is or you might try wiping the cache partition and/or master reset to bring the device back to factory defaults.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Master Reset

  1. Turn off your Samsung Galaxy S6 Edge Plus.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps.

Brand new Galaxy S6 Edge Plus keeps shutting itself down

Problem: I already have an idea what you guys would say about my problem but the purpose of contacting you is for others to know about it and to express my frustration. My Samsung Galaxy S6 Edge Plus was bought brand new and it’s just 3 days old. Out of the box, it already has a problem–the phone keeps shutting itself down. Sometimes it goes through the proper shut down but most of the times it just turns off without warning–the screen would just go off without apparent reason.

I have read a lot of posts from forums and on your site but I never found issues related to mine. Thinking it was just a battery problem, I tried to charge it for a full day even if it was already showing 100% I kept it on charge because I was already busy. By the time I was ready to use it, the same problem happened. The phone still shuts down on its own. If you know how to fix problems like this, please let me know.

Answer: Clearly, the phone is defective out of the box and it’s not just a firmware issue, it might be a hardware problem. So, my suggestion is get the phone replaced as soon as possible. I am sure you don’t want to tackle this problem over and over without resolution. It is just futile to troubleshoot a brand new phone because ideally, it should work without a problem of some sort out of the box.

Furthermore, I think the problem is the battery or even the phone’s hardware itself. The thing is we won’t know for sure unless we open it up, use a different battery and do further testing but that would also void the warranty. That’s why it’s best that you have it replaced as soon as possible.

Galaxy S6 Edge Plus won’t charge, keeps turning on and off

Problem: When I tried to charge my device this morning it wouldn’t charge past turning on and saying 0% and it kept turning itself on and off. I tried to use the original USB port on a wall mount, on a computer, and in the car to charge and it repeated the same behaviors. I’ve had my device for only a few weeks.

Answer: The Power key is stuck and because of that, the phone can’t charge, won’t respond when you power it off, etc. Try to press the Power key multiple times to see if that would make a difference, if not, then you got to bring the phone to a local shop or to your provider to be checked by a technician. The power key is non-serviceable so if it’s damaged, the phone will be replaced.

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