The first system related issue with the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) that I addressed in this post is about a unit that got wet and entered the boot loop after the repair (screen replacement). Typically, boot loops can be fixed by wiping the cache partition or a master reset, however, in this case, the owner needs to retrieve important data so the reset is out of the question. It also looks like the cause of the boot loop is power interruption rather than a firmware issue, so wiping the cache partition won’t work either.
Read on to learn more about the problems I tackled here. If you were looking for a solution to a different problem, then visit our troubleshooting page we carved out for the Galaxy S6 Edge owners. Find issues that are related to yours and try the solutions we suggested. If they won’t work for you, the feel free to contact us by filling up this form.
Here are the problems I addressed here…
- Galaxy S6 Edge boot loops after repair (water damage)
- Galaxy S6 Edge got a crack on the screen, Bluetooth connection drops
- Galaxy S6 Edge losing network signal
- Can’t add contacts to People Edge on Galaxy S6 Edge
- Galaxy S6 Edge can’t recognize fingerprint
- Galaxy S6 Edge DND feature turns on by itself
Problem: I cracked the LCD on my phone. Everything worked just fine until I went on vacation to California and was splashed just enough by a ocean wave to get my pocket wet which had my phone in it. The LCD went haywire. When I returned to Michigan, I went to the Sprint store and they told me that I would need to do a $200 insurance claim. But because there is a pattern code on it they would not be able to retrieve the data. I really didnt want to do that. So for $270 I was able to have the screen replaced. The additional $70 was well worth it not to lose everything from my trip. But now its in a boot loop. I can get in just long enought to remove the swipe code and return home. But when the cycle starts over, the swipe code is back on. The repair place did what I paid them for, yet they cant explain the loop. I have started in safe mode and still cycles. I really dont want to lose the data and pictures of my vacation to Cali. Do you have any suggestions to stop the cycle long enough to remove the data? Or even the loop all together. I actually just grabbed it to look and its extremely hot. As i shut it down I could hear a soundfrom the upper back near lens. Thank you!
Workaround: It is safe to assume that liquid found it’s way into the phone, otherwise, it should be working fine now. As you said, the phone heats up, it’s a sign that there could still be some residue left in the phone. Allow it to dry out for a day by putting it in a bowl of rice. After that, try again and if the same thing happens, try to plug the phone in to charge while doing your thing. The purpose is to know whether the phone stays on if connected to a stable power source because there’s a chance the battery may have been affected.
If this is the case, it’s better you connect your phone to a laptop or computer and copy all files you don’t want to lose. We couldn’t tell the extent of the liquid damage or how long the phone is gonna stay like that. If all else fails, then you need a help from a technician who knows how to keep the phone turned on to extract your data.
Problem: Two things happened at the same time. I updated to 5.1.1 and my screen got a small crack on the right side. My Bluetooth connects and appears to work then all of a sudden when paired with my car the Bluetooth goes on and off. Usually doesn’t drop the call but I don’t know that look and have a message that Bluetooth has stopped working. I just got the phone in May and no insurance of course. I just turned off all the edge features to see if this helps, but have not tested that yet. Please help.
Answer: You’re not implying the recent update cracked the screen, are you? My question is what happened to the phone? The crack just won’t appear out of nowhere without apparent reason…unless of course, the battery expanded due to overcharging (which won’t happen to new batteries) but even so, the crack should run in the center of the screen and not just on the right side.
Now, about the Bluetooth issue, if you were getting an error message saying that the Bluetooth has stopped, then I suggest you back up your data and do the master reset.
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Problem: Dear Sir, I bought Galaxy S6 Edge one month ago, the phone itself is a fantastic one, and worked great. Just one week ago I observed that phone started to loose the network signal. Only emergency call was available, and this happened in a place where my colleagues` phones had perfect network coverage. Several times I restarted phone and the network was available in good coverage again. Today I had the same problem. Can you suggest to me something helpful before I go to replace this one for another using warranty.
Answer: This is obviously a network-related problem and for GSM phones, the SIM card is always the one to blame. Of course, there’s a possibility it’s an issue with the phone’s radio but even so, there’s not much we can do about it. You better call your provider as they can help you better with it. If the SIM card needs to be replaced, they’ll know; if it’s a network problem, they’ll know; and if they can’t fix it, they’ll replace your unit.
Problem: I use my “People Edge” quite often. The one “Issue” with Samsung (or “it’s not a bug, it’s a feature”) I have is that you cannot set up the same person with different phone numbers (i.e., wife with work number on one and cell number on another).
This leads into my problem. I call my wife at work most often. Somehow it selected her cell number and set it as default (I would choose to call her work number but not set it as default, since I call her on her cell on weekends, etc.). Not knowing a better way to fix this, I removed my wife from the People Edge and tried to re-add her. When I did, I got a, “phone number already added to people edge” error message. I tried The ‘wipe cache partition.’ and ‘PeopleStrip.’ wipe, to no avail. I don’t want to do a factory reset, cuz that just seems like overkill. I also tried adding her to other open spots on the ‘People Edge’ but get the same error message. Any Ideas? Thanks for your help.
Troubleshooting: If this problem happened after an update, then it’s a bug. Samsung has to address that as you’re not the only having this problem after the recent update. One thing worth trying is to add your wife’s contacts to your Google Account and add it on the People Edge. If it’s a firmware issue, even factory reset won’t fix it.
Problem: Phone keeps locking me out with my thumb print keeps telling me it does not recognize it.It won’t even take my back up code.
Answer: We all know the fingerprint technology on the Galaxy S6 Edge still needs a lot of improvements so this thing could happen to everybody. If ever you got locked out and your backup codes not working, then your only option to regain control over your phone is master reset.
Problem: The issue appears to be with the operating system. The “do not disturb” turns itself on frequently causing the other apps to not operate properly. I’ve tried soft reset, hard reset, clearing the cache w/o success. I’ve also tried setting the timer but it comes on whenever it choses. This is so frustrating.
Answer: It sounds like a bug in the system. By now I assume that you have already tried to change the settings to whatever you think is appropriate to no avail. But just a question, do you happen to have the app AutomateIt installed on your phone? Or, whatever app that automates things for that matter? Make sure it doesn’t complicate things in your device, or better yet, uninstall it while troubleshooting.
If it were a firmware issue, then Samsung has to roll out a patch to fix it and there’s not much we can do but wait or have the phone replaced.
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