Welcome to another installment of our troubleshooting series where we aim to help our readers figure out how to fix the issues they have with their Android devices. In this latest installment we will tackle the #Samsung Galaxy #S5 does not turn on, charge, & other related problems. Basically, we will be dealing with the power related issues that affects this particular model. If you own this device then you have come to the right place as we will be discussing some common issues and provide the best troubleshooting steps that needs to be done.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Not Charging Yellow Exclamation Mark
Problem: Hello, I was wondering if you could help me. I Googled why my phone wasn’t charging and seen your advice. I took the battery out of my S5 while my phone was on, held the power key in for a minute and then put the battery back in and put the charger in. When I did this, it said the charger was connected but had a big yellow exclamation mark in the middle. I was wondering if you knew why this was. Please help.
Solution: One of the main reasons why you will see an exclamation mark when trying to charge your phone is that the battery is not communicating with the phone. This could be caused by several factors which we will try to determine.
The first thing you need to check is if the battery is properly inserted in the back panel. While it’s unlikely that the battery will be mispositioned it can still happen which is why you need to check if it is securely in place. Open the back panel and take out the battery. Inspect the phone battery connectors. If it is bent or misaligned then try to correct this. If you see any dirt then clean this off with a cotton bud dipped in alcohol. Reinsert the battery making sure that it is properly placed then check if the problem still occurs.
If the problem still occurs then the next step is to check if a possible glitch in the phone software is causing this issue. Try to access the recovery mode of your phone. If you can access this mode then I suggest you proceed with wiping the cache partition of your device. It is also highly recommended that you do a factory reset. This should only be done if you have recently made a backup of your phone data.
If you can’t access the recovery mode or if the recovery mode troubleshooting fails then try to get a new battery. The battery you are using may already be defective which is why the issue occurs.
If the problem still persists at this point then I suggest you bring your phone to an authorized service center and have it checked.
S5 Will Not Charge When Turned On
Problem: I am having charging issues with my phone. It will not charge while turned on. Once I power the phone off it will charge intermittently, you will see the battery icon pop on and off the screen therefore it takes quite a few hours to reach 100% battery. This problem occured out of the blue, the phone was not dropped, got wet in any way I’m wondering if it could have been an App or if it has something to do with not yet doing the latest software update?? Hope you can help! Thanks!
Solution: There are several factors to consider that may be causing this issue. The easiest thing to check first is the phone charger. Usually it is the USB charging cord that gets damaged first which is why you should try to replace this. Make sure that the phone’s charging port is free of any dirt. If you spot any then clean it with a cotton bud dipped in alcohol. Try to charge your phone and check if the issue still occurs. If it does then try using a different wall charger.
Next, check if the phone software has anything to do with this issue by accessing the recovery mode then wiping the cache partition of your phone. This deletes the temporary data in your device which if corrupt has been known to cause this kind of problem.
If wiping the cache does not work then you should consider doing a factory reset using the hardware keys. Take note that you should backup your phone data before performing this procedure as it will be deleted in the process.
A defective battery is also known to cause this type of issue. If the above troubleshooting steps fail to resolve the issue then I suggest you get a new battery.
S5 Battery Drain Issue
Problem: Before, even after the lollipop update my phone battery lasted for a whole day but recently my battery lasts for half a day, and when I go to battery in settings there is a gpsd process at the top of the list, even If I have location disabled. Thanks
Solution: If the GPSD process is on top of the list of battery consuming apps and processes then it means that an app is constantly accessing the GPS function of your device even if the GPS is turned off. If you know of any app installed in your phone that uses a location service or requires a GPS to work then try to disable the app first from the app manager then check on your battery settings again.
If you can’t find the app or if the issue still persists then try to eliminate any third party app that may be the culprit by starting your phone in Safe Mode. In this mode only the default apps are loaded while apps you downloaded are disabled. Check if the issue still occurs in this mode. If it doesn’t then it’s most likely caused by a third party app. Find out what app this is and uninstall it.
One other way to deal with this problem is to wipe the cache partition of your phone from the recovery mode. This deletes any corrupt temporary data that may be causing this problem.
Finally, if all else fails then I suggest you backup your phone data and do a factory reset.
S5 Does Not Turn On Stuck On Logo
Problem: when i power on,it gets stuck on boot logo. i have tried wipe cache partition but it didn’t work. i also tried safe mode but it didn’t even finish booting up. i tried factory reset but still it remains stuck on the boot logo. please help,please please.
Solution: This issue is most likely caused by a problem with your phone software. I suggest you take out the phone battery and microSD card first then press and hold the power button for at least a minute. This discharges your phone circuit and clears out its RAM. Reinsert just the battery then turn on your phone.
If the issue persists then access the recovery mode of your phone and perform a wipe cache partition command. Restart your phone normally after this then check if the issue is resolved.
One last troubleshooting step that you should consider doing is a factory reset. Do this if you have recently made a backup of your phone data.
S5 Battery Temperature Too High
Problem: When the phone is shut down and i plug it it tells me the battery temperature is too high and when i boot it up it warns me about the battery temperature being to low then when I check in both cases the battery is at room temperature and won’t charge.
Solution: You need to check first if this is a software related issue by backing up your phone data and doing a factory reset. If the problem still persists then your phone battery may already be defective. I suggest you get a new one.
S5 Battery Drain In 2 Hours
Problem: Phone is charging fully but running down in about 2 hours – I am making sure that nothing is running and it still seems to be a problem. Battery looks normal.
Solution: You need to go to your battery settings then check which app or process is using up the most battery life. From there you can proceed on the troubleshooting. You either need to disable an app or service or turn off a phone feature.
If the problem persists then proceed with wiping the cache partition of your phone as sometimes corrupt temporary data can cause this problem.
One final troubleshooting step that you can do is a factory reset. Just make sure to backup your phone data before doing this.
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