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Samsung Galaxy Note 5 not displaying photos from Facebook contacts & other FB syncing issues

In this post, I will tackle issues with the Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) that is related to Facebook syncing. The first issue is about the contact pictures not showing. According to the owner, only contacts from Facebook have issues, other online accounts show pictures for their contacts just fine.

Samsung-Galaxy-Note-5-Facebook-Problems

The second issue is a bit weird and really uncommon. According to our reader, the Gallery app crashes every time he logs in to his Facebook account. He is, of course, trying to log in to his account using the official FB app and the gallery app he’s referring to is the stock one.

Read on to know more of these problems and learn how to deal with them in case you’ll encounter them in the future. If, however, you were trying to find issues for a totally different problem, then visit our Galaxy Note 5 troubleshooting page. It contains all problems we already addressed. Find ones that related to yours and try the solutions we suggested. If they won’t work, then contact us by filling up this questionnaire.


 

Contact pictures aren’t showing on Galaxy Note 5

Problem: I have all my Facebook sync settings turned on in apps and contacts, however my contact photos will not sync.  None of my contacts display a photo. I’m coming from an HTC M8 and this was never issue.  I compared my settings to a Note 4 and all are set up the same, however my contact pictures are not present.

Troubleshooting: I assume that you already checked every setting starting from your internet connection (regardless whether it’s coming from a Wi-Fi or mobile data network) and syncing settings especially inside the Facebook app as well as the master sync.

The next thing you should try to do is clear the cache and data of the Facebook app to see if that makes a difference. Don’t worry, all your FB contacts will not be deleted:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Facebook.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

Two of our readers actually confirmed that clearing the cache and data seemed to have fixed the issue (the same as yours) for them. However, if the problem persists after the procedure, it’s time you uninstalled the app and install it back.

  1. From the Home screen, tap the Apps icon.
  2. Find and touch the Play Store app.
  3. Once inside the Play Store, you can search an app by category, or if you know the name of the app, just type it in the search field.
  4. Find and tap Facebook among the list.
  5. Now touch the Install button, and then Accept.
  6. For paid apps, tap the price and follow on-screen instructions.
  7. Depending on the size of the app and the speed of your internet connection, it may take a few to several minutes for the app to be downloaded and installed.
  8. The installation will be automated and you will be notified once finished, then you can use the app.

I hope this helps.

Gallery crashes while trying to login to Facebook

Problem: I have a really weird problem concerning both Facebook and the Gallery apps. First of all, what’s the connection between these two apps? The problem is, every time I login to Facebook, the Gallery crashes; either it closes on its own or displays the error “Unfortunately, Gallery has stopped.”

I already tried your suggestion to clear the cache and data of the Gallery app as it’s the one crashing but it didn’t help. I don’t know if you guys already encountered this problem before because I can’t find anything online but if you know how to fix this issue, please help me. Thanks.

Troubleshooting: It wasn’t my phone but I encountered this problem first hand. It will only happen (but not every time) if you have synced your Facebook photos with your phone and there are so many of them that the Gallery will often take time to load them. But that’s not the problem, actually. The trigger is when you login to your Facebook account using your phone number instead of your email address.

But the again, this doesn’t happen every time. I tried this to two of my phones but I wasn’t able to replicate it. Odds are, it’s a glitch in the firmware, or with the specific version of the app; I just don’t know for sure.

Of course, the solution is to log in using your email address. By the way, have you tried updating the Facebook already? If not, then try it as it might just fix this problem for you.

Galaxy Note 5 freezes while using Facebook app

Problem: It’s a shame that a smartphone as powerful as the Note 5 can’t even run the Facebook app without freezing. Yes, my new Note 5 crashes whenever I use Facebook. I have downloaded and installed the app just fine from the Play Store and I believe it’s the latest version. But when I tried to open it, the phone froze and didn’t respond for a minute or two. When the phone became usable, I forced close the app and it worked fine again, however, when I opened FB again, the same problem happened.

Now, my observation is that the phone actually slowed down a bit compared to its performance last month when I just got it. I have a lot of apps, pictures and videos (movies) so I think that’s where the problem lies. I already uninstalled and reinstalled Facebook but the same thing happens over and over. I’m out of ideas here, can you help me?

Troubleshooting: It may not be obvious but the problem is not with Facebook but with your phone’s performance. It is normal for the phone’s performance to deteriorate over time but a 2-month old phone shouldn’t show any signs of performances issues especially if it has specs like the Note 5.

We cannot pinpoint where the problem is or what causes it but try to perform a general troubleshooting procedure and first thing you should do is wipe the cache partition. It will delete all possible corrupt caches used by apps and services. It’s like a factory reset without deleting your data, apps and settings.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If the problem remained after wiping the cache partition, then you have no other option but to perform a master reset. But before anything else, backup your pictures, videos, files, etc. as they will all be deleted during the process.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

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