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Google Play Store stops working on Galaxy S4, other apps issues

s4

Good day Android community! Our post today addressed problems that involves apps on the #Samsung Galaxy S4. We know that that there still millions of S4 users right now so we believe that sharing these issues and their corresponding solutions may still be of help to some of us.

Here are some of the #GalaxyS4 app issues we received from our community:

  1. Google Play Store stops working on Galaxy S4, among other issues
  2. YouTube app comments disappear on Galaxy S4
  3. Free version of AVG app on Galaxy S4 suddenly expired after taking social media accounts passwords
  4. Bluetooth issue on Galaxy S4 after an Android update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Google Play Store stops working on Galaxy S4, among other issues

I’ve had my phone for almost two years. The issues include: Diminished battery life. Normally my phone will make it from 7:00 am to 7:00 pm on a charge. Now, it dies at around 1:00 pm.

Also, my phone gets much hotter than before.

In addition, when in a group chat in the messaging app, my phone displays texts out of order.  It also says to download texts within the individual thread with the person who sent the text: It will say message size 1 KB expires (at a certain time) download. However, recently my phone stopped receiving texts until a day later, and only one, even if I received 50 texts the day before. Also, when i power on, i receive a text from unknown address, “message not found”.

Also, the Play Store has stopped working, and SnapChat and Gmail have stopped functioning as well. My phone has also started freezing randomly and very often, and it also displays error messages such as “sim card not detected. restart now.” It also displays the error message for SD card unexpectedly removed. However, my email app with Hotmail still works fine.

Essentially, the phone cannot function the way i need it to. Also, the alarm clock stopped working, as in it won’t go off when i tell it to. The first time this happened, I missed the school bus.

Lastly, it takes much longer than normal to connect to Wi-Fi after powering it on. Since it is under warranty, i could just replace it, but i would like to try to fix it if i can. So far, not many of these issues seem to be related (aside from texting issues) so I’m assuming its a software glitch. Any help would be great. Thanks. — Joel

Solution: Hi Joel. You’re right. The multitudes of issues mentioned here may have one single software cause so we recommend that you do a factory reset to clean the phone first. Once you have done that, observe how the device works for a day. If there’s no hardware malfunction involved, factory reset may also fix the battery- or power-related trouble. To perform a factory reset, simply follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

The job is not done after doing a factory reset. The problems may return if you are not careful with the apps you install. There’s a chance that the main reason for some or all of the issues may be a problem app. Consider booting to safe mode if the issues re-appear after a factory reset. Here’s how:

  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen (assuming the phone responds to Power key press), release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

We don’t know how long have you been using your phone but if power still drains faster after doing factory reset and safe mode procedures, getting a new battery may help.

Problem #2: YouTube app comments disappear on Galaxy S4

On YouTube, in the comments section, there are often replies to comments. Now, some of the replies show up, and there is an option to view earlier replies. However, when I click earlier replies, all replies disappear completely.

I tried to just use the Google+ app as a work-around for this, but in Google+, there are no replies on the comment whatsoever.

This is quite annoying.

Some of the things I have tried are:

  • Clearing data/cache
  • Uninstalling Updates
  • Updating to the latest version

If there is anything I could do to fix this, I would love to know what it is.

Thank you. — Jackson

Solution: Hi Jackson. You’ve done what a user can do when faced with an app-specific issue. Unfortunately, there’s only so much that you can do about it. The glitch may have skipped the attention of YouTube developers. If you want to help yourself and Android community, try contacting YouTube app’s developers and let them know about this issue.

Problem #3: Free version of AVG app on Galaxy S4 suddenly expired after taking social media accounts passwords

AVG Antivirus app (free version). A message showed up a few days ago asking if I wanted to password protect any of my apps. So without thinking I checked Facebook, Gmail, and two or three others.  Then after a few times of having to re-sign-in to either Facebook or Gmail in the middle of something, I went to AVG and looked at it and it says that the free version has expired.

I have had AVG on this phone for over 15 months. I don’t think that the free version lasted that long.

My question is how can I  undo this?

Please help this senior citizen  (63).

Thank you for all you do. Sincerely. — Bette

Solution: Hi Bette. We hope that the “AVG” app that asked for your passwords was the real deal and that your social media accounts have not been compromised. It appears suspicious enough that the “free” version of that app will abruptly end after you’ve provided your passwords. Here are the things that you can do to prevent potential issues in the future:

Secure your accounts

In today’s world, social media accounts are important parts of our lives as they may provide critical clues for social engineers, hackers, scammers, and even advertisers.  Keeping these accounts secure should not be taken lightly. Make sure to utilize added security layers provided by an account. For example, Facebook offers more options under Security Settings for you to ensure that nobody gains access to your account without your knowledge, or at least makes it harder for someone to break in. Likewise, Google can let you link a mobile phone number to your account so you receive a text message notification if another device tries to log in to it. The same is true for almost all other social media network accounts.

Try to invest some time doing this important task even if you haven’t noticed any signs of breach.

Be wary when installing apps

Viruses, malware, and other illegal software gains entry to a smartphone like your S4 via apps. Installing antivirus apps like AVG can become pointless if you are not careful with apps you put in your device. Virus makers and antivirus app developers constantly play a cat and mouse game. Both parties regularly check each other’s capabilities to outdo one another. An antivirus app can only detect malware or viruses if they have already been identified before. New viruses and malwares are created everyday in order to defeat the reactive nature of today’s antivirus products. That said, having an installed antivirus does not guarantee total protection. As a user, you have the responsibility to safeguard your device by being careful with the apps you install.

There are no specific tips on what to do to prevent malware from penetrating your device’s security. A general rule of thumb when it comes to installing apps is by sticking to mainstream, popular ones, especially when it comes to games and social media apps. The reason for this is simple: the more popular an app is, the more profitable it is. While there are tens of thousands of free apps floating around, developers don’t usually create apps without minding the business of gaining something in return. Popular apps tend to be revenue-friendly while the opposite is true for unpopular ones. It’s not unheard of that many suspicious apps are also those who are relatively unpopular.

If you are fond of online shopping, for example, using official apps of your favorite merchants or sticking to popular ones like eBay and Amazon may be safer than using unheard of online shopping sites. The security of your accounts is only as strong as the weakest barrier you put in place to prevent breach.

Perform a factory reset

We suggest that you clean the phone through this step. Just like what we tell Joel above, try to prune your app’s list and restore only useful or needed ones. If you are careful, antivirus apps will not even be necessary. They not only takes valuable storage space but can also slow phone performance sometimes.

Problem #4: Bluetooth issue on Galaxy S4 after an Android update

The issue I have is when the phone is connected to Bluetooth (such as my car stereo) it makes a loud notification when I get a text message. I do not remember turning anything on and it never did this before it updated a few months back. I am on the 5.0.1

I have tried turning off all sound on the phone such as notifications, ringtone, media, and system. I should note that the notification does not come out of the phones speaker, but the Bluetooth speaker( the car speakers). I have had the same car stereo well before this started happening so I do not think it is that.

I have tried searching the web for any answers but it came up dry.

Thank you for your time, if you need to hear the sound email me for my phone #. — Thomas

Solution: Hi Thomas. Since we are dealing with two systems here (phone and Bluetooth device on car) make sure that you troubleshoot both.

If you think the issue is on the phone, try wiping the cache partition and do a factory reset. These are the steps to wipe the system cache:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

 

See related post: Solutions for issues between your car Bluetooth system and Android device.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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