Here’s another compilation of some power-related issues on #GalaxyS6 devices. We look forward to helping you fix your issues similar to the ones mentioned below.
- Lockscreen issue on Galaxy S6
- Galaxy S6 bootloop issue after screen replacement
- Galaxy S6 bootloop issue after screen replacement
- Unable to login to Galaxy S6 due to Factory Reset Protection
- Battery drain issue on new Galaxy S6 after a system update
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
The unlock screen will cutoff (go black) when unlocking the phone. I have a simple swipe to unlock. No lock screen app installed or anything, but the lock screen half the time won’t open the phone. It’s super annoying. Many times I’ll just swipe like a madman back and forth to be able to get the lock screen to not go black and simply open the phone. It’s almost as if me touching the screen causes it to go black.
There will be times when I’ll press the power button and the lock screen comes up. It will stay up for 30 seconds or more, but as soon as I touch the screen it goes black.
I use Aviate, but I’ve had it installed since May and this issue has only appeared in the last 2 months. I’ve had Tasker installed since May as well. I use it to automate sound profiles, Wi-Fi, and loading music when the headphones are plugged in. Nothing remotely close to the lock screen.
I’ve tried Googling this issue, but the only occurrences I can find are from people who either a) never power cycle b) install custom ROMs. I power cycle once a week on average. The apps I have installed in the last 3 months are: GIPHY, Zombies, Run!, and Venmo. — Justin
Solution: Hi Justin. Lockscreen problems can be caused by third party applications. To verify that, try restarting your phone in safe mode first. Here’s how to do it:
- Press and hold the Volume Down and Power keys for 20 to 30 seconds.
- Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
- Your phone should continue booting up and you will be prompted to unlock your phone as usual.
- You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
Safe mode forces the phone to block non-factory- or carrier-provided apps so it’s a good way to know if one of them is to blame. If the issue fails to occur when in this mode, that’s a clear confirmation of our suspicion. Your next step would then be to uninstall apps until the issue has been eliminated.
If nothing changes even when on safe mode though, there may be a firmware glitch behind the trouble so the next best potential solution that you can try is doing a master reset. Like you, we have no idea what might be causing the problem so it’s best if we can start cleaning the phone and start from zero again. Make sure to create a backup of your personal data before you do the factory reset.
If you haven’t done it before, just follow these steps:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
So this is somewhat of a long story. I’ll try to be brief about it. I had cracked screen. The screen has been replaced but now it is stuck in a bootloop. Sometimes the OS will load and I can get into it but sometimes it does not. Sometimes when you clear the cache it will fix it but then it will eventually bootloop again.
I’ve since flashed the phone to the same OS it was before using Software and the tools from sammobile.com. I didn’t use the stock OS because it was 1 rev lower than I had on there. The flash worked at one point and I got in the OS and it is no longer rooted but there is still a bootloop.
I was going to try to flash it again and if that didn’t work to try the original stock OS. I figured I’d ask you guys for ideas on troubleshooting before I attempt to call Samsung directly. I am open to any ideas and am fairly knowledgeable in this area. If I left anything out as far as detail please do not hesitate to ask. Any help would be gravely appreciated. — Rob
Solution: Hi Rob. We can see that you have tried the software troubleshooting part in trying to fix the issue. Flashing a different or another ROM is definitely recommended for average or advanced users like you. Unfortunately, that did not work. As far as software troubleshooting is concerned, installing a new OS is the farthest that one can go. That said, we don’t think software is to blame for the trouble.
The thing with bootloop is that it can also be caused by bad hardware. Sometimes, faulty battery is to blame. At other times, it can be some other components. We can’t obviously know for sure what that component is. If you have a plan to contact Samsung regarding this problem, we say you go ahead with it. They don’t usually spend much time figuring out what the specific failing component is so you’re in luck, you might still be able to secure a replacement unit. Changing the screen yourself has definitely broken the standard warranty so you can expect that the repair or replacement may not be free.
My issue is that I bought S6 Edge 4 months ago and this couple of weeks it stated to malfunction. Like in the middle of using, it reboots itself again and again and after a time it will not reboot itself completely. What I mean is it get stuck while rebooting and make a sound and when that happen I wait to the battery dies to open it again. Until then, I can’t do anything and some time while using it the screen get stuck on the last thing I was doing and at that time all the volume key power key and home key and even the screen don’t function. They function when the battery is dead and shutdown. After I charge it and open it becomes fine then.
I factory reset it but it acts the same. I really need help with this hope to hear a solution soon. — Abel
Solution: Hi Abel. Doing a factory reset usually becomes useless if the issue is being caused by an app and you simply re-installed it afterwards. Just like what we recommend to Justin above, please boot your phone in safe mode and observe it for some time to know if what we think is right.
If the issue continues even when on safe mode, that’s an indicator that there might be a hardware issue causing it. Have the phone checked by Samsung or simply ask for replacement.
Hi. I recently reset my boyfriend’s Samsung Galaxy S6 Plus, by holding in the volume button, home button, and power button at the same time. now when i turn the device on it asks me to enter the previous email that was on the phone before i did the factory reset. He doesn’t remember what it is, he said he just created a new one for it because he couldn’t remember his other email address password, so now we cannot get into the phone because we do not have the email address that was previously synced on the device.
From what i researched, the companies did this for extra security measure but it is actual very inconvenient and i do not know what to do now. Is there another way to get access into the phone? is there a different kind of reset i could do to get into the phone, or a way i could find out the previous email and password that was on it?
We have tried everything he thought he used but none of those things worked. This is his first smart phone and my second we are not very good with electronics so i do not know what to do or who to contact. I found your website by doing a Google search.
Please help!! Thanks. — Maria
Solution: Hi Maria. You are currently faced with a new advanced security feature introduced by Samsung and Google several months back called Factory Reset Protection. Basically, FRP is a security feature that prevents unauthorized factory reset on a Samsung device if an incorrect Google account credentials are entered. Obviously, this feature assumes that users know that they are responsible for their credentials at all times. This works great for cases wherein a phone has been stolen or is lost, but obviously a headache for those who can’t remember what the associated Google account is.
Unfortunately, there is no way to disable FRP on a device if you can’t access it in the first place just like your case right now. The best that you can do is to try to remember what the associated Google account for the phone is. Keep in mind that a Google account does not necessarily require a Gmail account. If your boyfriend has several non-Google email accounts, try to see if one of them has been used as his Google account. For more help regarding Google accounts, please visit Google’s site.
New to Samsung. About 3 days ago my phone automatically updates the software. How do I stop apps automatically updating when I have wi-fi? Since then the battery just drains. I can’t go a full day without charging. I’m not a heavy app user at all. Only use WhatsApp, email and Facebook really. Last night the phone was at 100%. This morning it was off because the battery was drained!
After reading other posts I installed and clean up. I’ve stopped the ipsec service (not sure if I should do this or not!).
I just don’t know what to do. If I remote back to factory settings, what would happen to my purchased apps? Would they get put back on?
Please help. I really really wish I never switched from iPhone. — Dipa
Solution: Hi Dipa. Welcome to Android community! We understand you’re a little confused about all the strange Android “stuff” on your device but don’t worry, time will help you get over all of them. For now, let’s answer the specific questions you’ve raised.
The first one is how to prevent your phone from automatically updating when you are on Wi-Fi. The answer to this one depends on the Galaxy S6 model you have. As you can see, some carriers remove the stock option for users to block automatic Android operating system updates. This is for security reasons as well as to remind their users that a needed update is pending. Now, if you’re in luck, this option may still be under Settings>About device>Update. Make sure to disable Auto update and Wi-Fi only options if you don’t want them.
For your second issue about battery drain, try deleting the phone’s system cache first. Here’s how to do it:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If nothing changes after wiping the cache partition, proceed to resetting the phone to its factory defaults. Don’t worry about your purchased items and apps, you will still be able to re-install them after a factory reset. Google keeps a record of individual account purchases and they are not stored locally (meaning in your phone) so even if you wipe the device clean, your purchased items will still be under your Google account once you log back in, even on another device.
One more thing, make sure not to tinker with apps you’re not familiar with like IPSec Service. This app for instance is important for device-to- servers communication and stopping it may affect vital functions of other apps.
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