Hello everyone! Welcome to another post that deals with #Samsung #GalaxyS5 connection problems shared by other members of our community. We have included some rare issues today although the solutions we provide do not greatly vary from the basic software troubleshooting for any app issue.
Below are the topics discussed in this article:
- Galaxy S5 mobile data stopped working after an update
- Galaxy S5 ERR_INTERNET_DISCONNECTED error
- Galaxy S5 “Unfortunately, NetworkSystemProvider has stopped” error
- AT&T Galaxy S5 with T-Mobile SIM drops to 4G from 4G LTE during calls
- Galaxy S5 Wi-Fi error “Saved, secured with WPA/WPA2 (WPS available)”
- Galaxy S5 “authentication error”
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
Hi there. Please help.
I woke up this morning to my S5 being updated to the latest software. Loved everything but for some reason my data/internet is not working. I can make calls and texts, and Wi-Fi works great but no data connection. Already called my service carrier and resettled my APN, still not working.
Also factory reset it and still no data connection. Turned off my phone and removed SIM cards and put it back again still no beuno. Tried everything I could Googled. Is it time for a new phone? — Melina
Solution: Hi Melina. We seldom hear mobile data connection to completely stop working after an update. If the cause of the problem is not account- or billing-related (which means your carrier may have prevented your device from using their service), it must be the phone. While rare, an Android device can sometimes gets bricked after an update. It may manifest in many forms including a similarity to what you are experiencing right now.
We don’t think there’s still anything that you can do on your end at this time to fix the issue since you’ve already performed the basic software troubleshooting that we usually suggest. One good question is worth asking though — have you tried inserting your SIM card to another device to check if it’s working? If it doesn’t, it means that the phone is fine. The issue can either be due to a faulty SIM card, or something about your subscription or account.
If you are positive that your account and SIM card are fine, then it’s definitely a phone issue.
Unfortunately, we are not in a position to know what the exact problem is on the device. You may want to consider having it replaced.
No mobile data. Says is offline with error code: ERR_INTERNET_DISCONNECTED. Checked Wi-Fi at local McDonalds and Wi-Fi does work, just not mobile data since it was activated. Mobile data is check marked as on, Wi-Fi is turned off, factory reset my phone again, soft boot, reboot all tried.
Verizon says everything is fine on their end, don’t know what issue is. I looked online and says it could be APN issue. When I go to APN it does not show ANYTHING in there, so does not allow me to add a VPN or reset to default since it is completely void of any info as is. Please help. TIA. — Matrona
Solution: Hi Matrona. The first rule in troubleshooting mobile data connectivity problem is to ensure that there is no network- or account-related problems. We know you’ve already checked with Verizon but the error ERR_INTERNET_DISCONNECTED is an indication that either the phone is misconfigured (as what you initially suspected), or your account with them is not properly provisioned at this time. On top of that, they should help you figure the problem out themselves and not leave you dry.
As much as we would like to help you, we don’t think there’s anything that we can do to improve the situation. We are supposed to tell you to check the APN but you’ve already figured that out. Other than that, everything should work automatically once your S5’s APN settings are set properly. We also don’t have enough data about the problem like:
- the signal strength you’re getting
- changes done on the phone in terms of software
- troubleshooting steps done (other than checking APN settings)
Please call Verizon again and ask for their network technical support. You may initially be passed to their customer service representatives (that does account and billing issues) so make sure to let their network guys check the issue for you.
Hi there. My fiance has a Samsung Galaxy S5 that just yesterday stopped connecting to our network, which is Sprint. We called Sprint Support and they said that the connection was supposedly active. However, the phone will not connect to anything, even when it’s connected to Wi-Fi.
Every time we turn the phone on a message pops up that says, “Unfortunately, NetworkSystemProvider has stopped.” Nothing seems to be working to fix the issue. We power cycled it several times, removed the battery and replaced it. I also read that we could try wiping the cache, which I did, and that also failed to solve the problem. If you have any insight into how to fix this it would be greatly appreciated. — Devon
Solution: Hi Devon. We’re not aware of any other S5 users from other carriers complaining about this specific error so this may be isolated to Sprint network users. Because every carrier customizes Android in a certain degree to fit their own wants and services, start troubleshooting Sprint-related apps. If you installed updates prior to noticing the problem, try uninstalling updates for Sprint apps first. To do that, simply follow these steps:
- Go to Settings.
- Proceed to Applications.
- Select Manage Applications.
- Tap the All tab.
- Look for Sprint Zone app and tap it.
- Tap Uninstall Updates.
- Try to connect to your mobile data network and Wi-Fi again.
If that won’t fix the issue, try to wipe the cache partition. Here’s how:
- Turn the phone off.
- Press and hold the following buttons together: Power, Volume Up and Home.
- Release the buttons once the Android system recovery menu appears.
- Use the Volume buttons to navigate to Wipe Cache Partition option.
- Press the Power button to confirm selection.
- Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.
- I took my unlocked AT&T Galaxy S5 Active and switched over to T-Mobile service. I was able to get voice, text, and 4G LTE data service. However, whenever I make a phone call, the data service drops to 4G everytime and the signal strength goes from 2 or 3 to 5 bars. My hotspot works fine at 4G LTE but the minute I make a call, it also drops to 4G. The 4G LTE down/up speed are decent at 13Mbps/19Mbps but the 4G down/up speed are 5Mbps/ 0.04 mbps.
- Although everything is going to my voice mail, I’m not able to set my call forwarding options. It is all disabled.
- I do not have the option to automatically switch to a 3G network if needed, and I was told I may not have the option to make calls over Wi-Fi for when I’m inside a building with poor signal reception. How can I verify if I have this option working? — Luke
Solution: Hi Luke. Let’s another your questions individually.
The first concern may be beyond you at this time as it looks more of a network specific behavior rather than a device problem. You can try to do a factory reset to see if refreshing the firmware will help fix it, though we think that that’s simply how T-Mobile network is supposed to function. To do a factory reset, just follow these steps:
- Power down the Galaxy S5.
- Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
- Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
- Use Volume down again to highlight Yes – delete all user data and press Power to select it.
- Use the Power button to select Reboot system now.
- When the S5 restarts it should be completely wiped and ready to set up again.
For the call forwarding option concern, you should talk to T-Mobile about it. It may value added service that is not included in your current subscription plan. You have to work with T-Mobile to have it enabled (it may not be free).
Lastly, if there’s no option for you to manually switch to 3G network, that’s probably because the current firmware disabled it. As mentioned above, carriers can customize Android to fit their needs by disabling functions normally found in international version of the same device.
Not sure whether problem started after last upgrade or not, but in the last week or so phone will not connect to Wi-Fi networks it was comfortable with up to now. Have restarted phone, router, etc, used volume/power buttons to clear cache and reboot, no help.
If router and phone are both powered down, phone will find home network and connect for around 2 minutes, then it drops the connection and shows as “Saved, secured with WPA/WPA2 (WPS available)” message in network page, just will not re-connect.
When I try to ‘forget’ the connection, it merely drops the ‘saved’ part of the message, but the network remains on the page showing as “Secured with WPA/WPA2 (WPS available)”. I cannot find a way to get it to drop the message entirely and my intuition is that the network is stuck in memory somehow.
Have renamed the phone, and during the limited time when connected to the network/internet have checked that the software shows as the latest version.
The Wi-Fi signal is strong and all other home devices connect to the router normally. Have done less extensive TS at work, but phone fails to connect to work network router either. It leaves me with an expensive electronic tin can and string and is extremely irritating as there seems to be a load of chatter about the problem generally (many chats appear similar but with minor variations) but absolutely nothing that I can see from Android. Any suggestions gratefully received. — Pete
Solution: Hi Pete. Here are the things that you can try to solve the issue.
First, make sure to tap on “delete dumpstate/ logcat” option in the service menu to wipe a certain cache that may be responsible for this trouble. To pull up the required service menu, simply dial *#9900#. If this won’t do anything, the next step is to delete the data of Network Location and WLAN Test apps by following these:
- Go to Settings.
- Proceed to Applications.
- Select Manage Applications.
- Tap the All tab.
- Look for app in question and tap it.
- Tap Clear Data button.
If nothing changes still, try changing the IP settings of the phone’s Wi-Fi settings. Make sure that the password is correct before proceeding to the steps below:
- Go to Settings.
- Tap Wi-Fi.
- Tap and hold the network in question.
- Tap Modify network config.
- Tap Show advanced options box.
- Tap IP settings and change it to Static.
If all these solutions won’t work, consider doing a factory reset.
Hi. This may be of interest to you. My new S5 promptly stopped connecting to the internet. Looking at the web, it seems that this problem is not uncommon. I have followed all the steps you suggest in your posting. The S5 is recognizing the Wi-Fi network that is currently working on my PC. There is a padlock on the icon. However on tapping this icon it asks for a Password. I was not aware that there was a password on the Wi-Fi so I tried the Security Key number displayed on the router. The S5 again reported “Authentication error” but also added Security WAP2 PSK. I tapped Connect and behold it now works! Don’t know what happened. Regards. — Kevin
Solution: Hi Kevin. We’re glad to hear that you managed to fix the glitch on your device. In most devices, a padlock almost always signifies that the network is secured and you need to enter a passkey or password to access it. We can’t connect the dots why your phone showed “authentication error” after entering the passkey but eventually allowed you to connect though. That may had been a rare bug that we are not aware of to be happening on S5s. But again, we are happy to know that you are now connected to your Wi-Fi network without problems. Do let us know if you have other suggestions to share to our community.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.