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Galaxy S5 can’t install update via Wi-Fi, more internet connection-related problems

s5

Here’s another post that answers some questions about connectivity-related issues of our #GalaxyS5 users. Many mobile connection problems can be fixed by doing the basics — restarting the phone, rebooting in safe mode, deleting app and system cache, and performing factory reset — so we include them here. If these solutions won’t work on your phone, the problem is more likely beyond your means to fix it. Don’t hesitate to send the phone to a service shop or Samsung for more direct help.

  1. Browser app on Galaxy S5 keeps generating tabs
  2. Galaxy S5 notifications stop coming when screen is locked and on sleep
  3. Wi-Fi and data connections not working on Galaxy S5
  4. Galaxy S5 Email app not syncing
  5. Galaxy S5 unable to connect to the internet via Wi-Fi
  6. “Authentication error” on Galaxy S5 when on Wi-Fi
  7. Galaxy S5 can’t install update via Wi-Fi

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Browser app on Galaxy S5 keeps generating tabs

Hello I just bought a Galaxy S5 and updated it to Lollipop. My Internet tabs will not delete and keep gathering. I now have over 40+ tabs. Every time I go to delete a tab all of the tabs disappear and then it says “no tabs” in tab manager. Once I open my Internet they are still all there. I’ve tried deleting my cookie and cache data but it doesn’t help. Even restarting my phone doesn’t help. Any ideas?

Thanks. — Michael

Solution: Hi Michael. A browser bug may be causing the problem. Try deleting the app’s cache and data first before using it again. Deleting an app’s cache and data are usually effective for all types of app issues. Here’s how to do it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the problematic browser app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

A manual re-install of the app (assuming that you use a third party browser) may also be needed to fix the issue so try that as well.

Problem #2: Galaxy S5 notifications stop coming when screen is locked and on sleep

On Wi-Fi, after phone goes to sleep (due to not using it for a couple of minutes) I stop getting notifications for email, text, etc.

Did not have this issue prior to Lollipop update, but don’t want to revert the software back either, unless that’s the only solution. Hoping for 6.0 upgrade, maybe it’ll disappear.

There is another T-Mobile S5 on the same Wi-Fi who doesn’t have the same issue. So I’m excluding the Wi-Fi router being the issue. I also did a factory reset, did not download any other apps and the problem remains.

When switching back to mobile data the problem is solved. — Thijs

Solution: Hi Thijs. This might be a Wi-Fi bug at the firmware level. We are still gathering more data about this problem to see if it’s only isolated to certain phone model or carrier.  The problem may be on the update pushed to your phone before. Letting them know about the problem may be a good feedback for their technical team to fix the issue.

If wiping the cache partition won’t fix it, try to contact your carrier and ask for direct assistance. Here’s how to clear the phone’s cache partition:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #3: Wi-Fi and data connections not working on Galaxy S5

Hi. Good day!

I have a Samsung Galaxy S5 having problem on Wi-Fi and Data connection. Before, both connects. But, last July 25, 2015, I have experienced my phone not connecting to either wifi or data. I mean, data and wifi was connected but it seems that there is something trying to block the uplink/downlink.

WI-FI is strong and fast likewise with data. I have checked the IP and it is the same. I tried restarting my phone, then after the unit restarts, it automatically restarts again when I’m trying to turn ON WIFI or data connection.

What could be the problem on this? I hope you could help me out. — Gerald

Solution: Hi Gerald. Do you mean to say that your S5 is unable to connect to the internet even if it’s connected to good working Wi-Fi network? Does the connection problem happens when you try to pull up a website using an internet browser, using an internet-based app, or both? Please do the basic software troubleshooting like wiping the cache partition and doing a factory reset to eliminate possible bugs. Here are the steps on how to do a factory reset on your S5:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #4: Galaxy S5 Email app not syncing

I have an S5 phone. When I try to spam emails the message comes up saying “Unfortunately emails have stopped” and spam selection will not work.

I cannot pick up emails consistently any more, they seem to arrive when they feel like it. I have 5 email accounts, 1 with Gmail and 4 with AOL. The only thing that i did was stop the email process on one occasion. I have set them all to sync.

I have removed the battery but that hasn’t helped. I have thought of doing a reset but I don’t know what the consequences will be and whether I will lose data and my contacts. — Andre

Solution: Hi Andre. Sometimes, a factory reset will not be necessary to fix app issues. Try to delete the email app’s cache and data first to see the difference. Deleting an app’s data is the virtual equivalent of re-installing it. This means that if you do so, you will be deleting all settings and accounts associated with it. You can then recreate your email accounts afterwards. Steps are provided above on how to delete an app’s cache and data.

Problem #5: Galaxy S5 unable to connect to the internet via Wi-Fi

I recently installed Wi-Fi at my apartment. My Samsung Galaxy S5 is able to connect to the Wi-Fi network and it appears to be exchanging signals with the router (i.e. I see the Wi-Fi icon activate on my phone), but I cannot download anything via the Wi-Fi. Whenever I try to re-load a page, it says “Cannot load page at this time. Retry”. My phone works perfectly well with the Wi-Fi network at my work, so why is it not working at home? I am able to use my laptop at home with Wi-Fi without any issues. Do I have to unblock something on my phone?

Thank you for your help. — Tamara

Solution: Hi Tamara. Make sure that there is no filtering system (like IP filtering, MAC filtering, etc) enforced on your Wi-Fi, preventing your S5 from connecting to the internet when it’s linked to your local network. If you don’t know what to look or where to start, try to call your internet service provider so they can help you configure your Wi-Fi again.

Problem #6: “Authentication error” on Galaxy S5 when on Wi-Fi

In India, using SAMSUNG Galaxy S5 [I9300] brought from UAE[Gulf] in 2013.

I am having wi-fi modem at home and was using it to access the internet in my phone for the last several months without any problem but recently  i installed the apps mentioned and also received an update on it. i also forgot to turn off the wi-fi in my cell few days back when i went to sleep.

From that day onwards i am not able to access wifi in my home unless i stand within 9 feet of the modem. If i move the connection is getting lost with a message “AUTHENTICATION ERROR” BUT THE WIFY IS ALSO SHOWN AS “SAVED SECURED” — Ajith

Solution: Hi Ajith. Please wipe the cache partition of your phone and do a factory reset if necessary. Assuming there is no Wi-Fi network-related problem, any of these solutions should help you fix the issue.

Problem #7: Galaxy S5 can’t install update via Wi-Fi

Hello! I just bought a Galaxy S5. I want to update the firmware on it but it keeps failing. I download it over wifi. The download finishes and starts to install it. The install fails after the phone restarts. it starts to install and the update is installed less than 10 seconds. Then the phone comes back ON and no error code or anything, just a text that says firmware update failed.

I have good Wifi. I can’t do it via cable because there is no software on PC. I have done factory resets many times but it doesn’t help. I don’t know what to do. I can’t find any solutions online also. — Ergo

Solution: Hi Ergo. Moving files wirelessly creates more chances of losing something during the process, especially if there are interference sources between the router and your phone.

We have no other suggestion other than that. If installation via Wi-Fi doesn’t work, you have to find another way to install via cable as it is more reliable.

 


 

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