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Fix Samsung Galaxy Note 5 “Unfortunately, Email has stopped” error & other email problems

Hey guys! If you own a Samsung Galaxy Note 5 (#Samsung #GalaxyNote5), there’s a chance you’ll experience the error “Unfortunately, Email has stopped.” It pertains to the stock Email client that is pre-installed on your phone and if the error shows up, it means the app crashed. More often, clearing the cache and data of the app that crashes will fix the problem. However, if it occurred out of the blue without apparent reason, don’t try anything else without rebooting your phone. Minor glitches can always be fixed by a simple restart.

Samsung-Galaxy-Note-5-Email-Problems

Read on to learn more about the problems I included in this post. But for those who are looking for ways to fix a totally different problem, you might just find what you’re looking for in our Note 5 troubleshooting page, which contains hundreds of links to articles that contain solutions to problems we already addressed. If the solutions we suggested don’t work, then feel free to contact us by accurately filling up this form.


 

Galaxy Note 5 “Unfortunately, Email has stopped” error

Problem: Every time I open the email app I get the error “Unfortunately, Email has stopped.” This problem started just recently and I don’t have a clue what the cause is. By the way, my phone is a Note 5 and I bought it last month brand-new. It’s really annoying not to mention frustrating that a brand new phone is acting like this.

Just to give you a background, it doesn’t have much apps, just some very ones I installed last week. The email is very important because I use it for my job. If you know how to fix this, please, I beg you, help me. Thanks a lot!

Troubleshooting: If the problem just occurred without apparent reason, then it might just be an app glitch. You can fix it by rebooting your phone, at least, that’s what you need to do. If the reboot can’t fix it, then it’s time you cleared both the cache and the data of the Email app. This procedure will delete all downloaded emails and if you don’t save backups of the messages on the server, you may not be able to retrieve them. So please proceed at your own risk.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Email.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

For this kind of problem, this procedure might fix it, however, if it remained, then maybe it’s not just an email issue after all. It’s time to go after the firmware of the phone especially if it occurred after an update. That said, a master reset may be necessary:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Deleted emails keep coming back

Problem: Hello. This is regarding the issue with the pre-installed email app on my Samsung Note 5, it keeps on bringing back previous emails I’ve deleted consistently. On my Samsung Note 4, it happened only a few times with bad connection but I’ve been using reliable WI-FI for Samsung Note 5 then. Is there a way to correct this?

Troubleshooting: This problem has something to do with the setting that limits the number of emails to be received by the email client on your phone. Change it to a higher value and this problem will be fixed. However, after you’ve changed the setting, you will still be receiving those emails again, so it’s better you login to your inbox through a web browser and delete unwanted messages from there. If they’ve been deleted from the server, there’s no way for them to come back.

Galaxy Note 5 freezes while using Email app after an update

Problem: There was an update but it was kind of minor. I downloaded it successfully and after it was installed, the phone seemed to act crazy. Some apps crash but they got fixed on their own. Then there’s this freezing issues. The device freezes badly whenever I open the Email app. I have plenty of emails I download that I don’t want to lose as I don’t have backups for them (not yet), so I’m kinda hesitant to clear the cache and data just like you suggested in one of your posts. If you can suggest something that won’t delete my emails and could fix this problem, I will be forever grateful to you guys! Looking forward to hearing from you. Thanks.

Troubleshooting: Clearly, the problem started after a firmware update so there’s a possibility that it’s just some corrupt caches that’s causing this problem. For the sake of your emails that you can’t afford to lose, wiping the cache partition is your only chance. If that fails, then you’re obliged to backup your messages and perform a master reset.

Wipe Cache Partition

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope this helps.

How to block email addresses on Galaxy Note 5

Problem: I need your instructions on how to block emails that have been bothering me for years. I just upgraded from an entry level HTC phone to a high-end Galaxy Note 5 and I don’t know how to reject email messages from addresses that are clearly spammers. I can’t find something that allows me to do that on the Settings. Please help me.

Answer: The Settings is the general settings  app to hold your preferences for your phone. However, to create a blacklist of spammers, you need to go to the Settings of the Email app.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and then Applications.
  3. Now, tap Email to configure it.
  4. Find the option Spam addresses. It’s here that you can create a list of emails to be blocked or labeled as spams.

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