Welcome to another part of our focused troubleshooting series where we aim to resolve the Android related problems that our readers are facing. In this latest instalment of the series we will deal with the #Samsung Galaxy #S4 cannot send text message problem & other related issues. As we all know, text messaging has become one of the most important modes of communication today which is why it is a must that the phone does not have a problem in sending or receiving a text message.
If you own a #GalaxyS4 and are having text message related concerns then you may want to bookmark this page for reference purposes.
If you own a Samsung Galaxy S4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S4 Cannot Send Text Message to Special Number
Problem: Hi, I recently rooted my Samsung Galaxy S4 successfully. I then installed my apps, one particular app, my banking app requires me to fill in username and password and after that it requires a text message to be sent from the phone to verify my cell phone number. It then just hangs there and after about 5min it says text message wasn’t delivered to verify cell phone number. So now I can’t use my banking app. Note: before I rooted my phone the app worked perfectly fine. Am I missing something? Do I have to give the app rooting permission? Is my text message settings correct? I can send text messages to friends and family. The banking app just can’t send a text from the phone.
Solution: Rooting the phone should not have any effect on the banking app you are using. Try clearing the cache and data of the banking app then uninstall it. Once uninstalled download a new version from the Google Play Store. Once the app has been installed you should wipe the cache partition of your phone first before using it.
You should also try using the banking app with your mobile data turned on as the app may be sending the message using your mobile data.
S4 Not Receiving Text Message From One Person
Problem: All of a sudden I am not receiving text messages from a particular person. She has been responding, as I’ve seen a screenshot of her texts to me but I haven’t received any of them. I powered my phone down and restarted but it didn’t help. Any ideas?
Solution: One factor that may be causing this problem is that you may have accidentally blocked that person causing their message to be placed in the spam number list. Try to check if this is the case.
If the number is not in the spam list then you should proceed with clearing the cache and data of your messaging app to see if this resolves the issue.
Another factor to consider is if a certain app is blocking the text message. To check if this is the case you should start your phone in Safe Mode. Have your friend send you a text message then see if you can receive it. If you can receive it then the problem may be caused by an app. Find out what app this is and uninstall it.
S4 Freezes When Closing Text Message App
Problem: when i use my text and close it out by clicking the side close button it locks up my phone… can make or answer calls or do anything else.. i have to restart the phone to clear it. But when i close out text window by clicking the button on lower portion of phone its fine. Can you help?
Solution: It looks like this problem is caused by some form of corrupt data in your phone. Try clearing the cache and data of the messaging app first. If the problem persists then proceed with wiping the cache partition of your phone.
One last troubleshooting step that you should perform in case the problem does not get resolved is to backup your phone data and do a factory reset.
S4 Unable To Send Text Messages
Problem: I am unable to send text messages. I have no idea what Android version this phone is, maybe you can help me figure this out too.
Solution: If you are having a problem in sending a text message but not in receiving one then you should check the message center number your phone is using first. This may be different from the one your carrier is using. For T-Mobile the message center number on your phone should be +12063130004 which you can set from the text messaging settings.
If your phone has the correct message center number then restart your phone. This resets your connection to the network and usually helps in this case.
Once your phone has started proceed with clearing the cache and data of your text messaging app before sending out a text message.
If the problem still persists then your should contact your carrier to check if there are any network related issues in your area. You should also inquire if you have any account related issues that may be preventing your from sending a text message.
S4 Slows Down When Group Texting
Problem: It seems that anytime I am engaged in Group text messaging my phone slows to a crawl when A. Receiving a group message, B. Sending a message on group. C. General browsing of current messages. Now I feel this may be an Android issue as is since I was a user of most of the Galaxy series up to 5 before I decided to move to HTC for this problem <though galaxy had others as well> Now I do download games and such, but this issue is present with just base software and apps, and if I delete all the group messaging <which I don’t like, id rather keep record of messages> it SLIGHTLY alleviates the issue until just a few group messages are added. Now I AM open to trying different messaging apps if that will fix it, but I am not in the “”know”” about any, and any suggestions to solve this will be appreciated.
Solution: This problem is usually caused by some form of corrupt cached data. Try clearing the cache and data of your text messaging app first and see if this resolves the problem. If the issue persists then proceed with wiping the cache partition of your phone.
You should also check if a third party app installed in your phone is causing this problem. To check on this you should start your phone in Safe Mode. If you are not experiencing the slow issue when group texting in this mode then the problem may be caused by a third party app. Find out what app this is and uninstall it.
If the problem persists even in Safe Mode then I suggest you backup your phone data then do a factory reset.
S4 Not Receiving Text Messages
Problem: I cannot receive text messages. When I call someone that’s when the texts come in. I can text someone and they get it just fine.
Solution: This problem is usually caused by the cached data in your phone. Try wiping the cache partition of your phone then check if the problem still occurs. If it does then I suggest you backup your phone data then do a factory reset.
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