The new Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) has an amazing camera and it’s one of things the company always gives emphasis on its ads that’s why we understand why some users get extremely disappointed if it doesn’t work the way it should.
In this post, I tackled a few camera related problems with the Note 5 including the lagging issue wherein the camera takes so long to snap a picture. Cameras are supposed to be quick to be able to capture important events but how would you feel if opening the app take forever to accomplish?
Read on to know more about the issues I addressed in this post. If, however, you were looking for a solution to a different problem, then visit our troubleshooting page for the Note 5. It’s there that you can find hundreds of issues we already addressed in the past. Find issues related to yours and try the existing solutions. If they don’t work, then feel free to contact us.
- Note 5 taking so long to snap pictures
- Note 5 Camera settings are gone
- Does the Note 5 camera have an option for facetags?
- Note 5 Camera starts to become blurry
- “Warning Camera Failed” error
Problem: Trying to take a picture and it wants to wait and circle and by the time it take the picture it over and people or things have moved. Very frustrating. Just want to click and get picture.
Troubleshooting: If this problem existed since day 1, then I suggest as early as now that you get it replaced or talk with your service provider to come up with a remedy as it is a hardware issue.
However, if the problem started out of the blue without apparent reason, then try to isolate the problem by booting the phone in safe mode. Please note that booting in safe mode doesn’t solve anything but gives us an insight as to what causes the problem:
- Turn off the phone completely.
- Press and hold the Power key.
- Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
- The phone will restart but keep the Vol Down button pressed.
- Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
- You may now release the Volume Down button.
In safe mode, try to take pictures to see if the camera still does what you described. If so, then it’s probably a problem with the camera app itself or the firmware but we don’t know for sure. So, the next thing you need to do is clear the cache and data of the Camera app:
- From the Home screen, tap the Apps icon.
- Find and tap Settings.
- Under the ‘APPLICATIONS’ section, find and touch Application manager.
- Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
- Find and tap the Camera app.
- Touch Clear cache to delete its cached files.
- Touch Clear data and then OK to delete downloaded data, login information, settings, etc.
After the camera app has been reset, try again and if the problem remains, then you really don’t have much of a choice but to perform a master reset.
- Turn off your Samsung Galaxy Note 5 completely.
- Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
- Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
- Once the Android logo shows, release both the Volume Up and Home buttons.
- The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
- Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
- When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
- The reboot may take a little longer to complete but don’t worry and wait for the device to become active.
On the other hand, if the problem was solved in safe mode, it means one or some of the third-party apps is getting in the way, in this case, you need to find the app and uninstall it. You may start with apps that is somehow connected with the camera app and if you have a lot of pictures saved in your phone already, the problem might have something to do with the Gallery app. Try to move some of your pictures to a computer or any backup device you have.
Also, if the Camera app was set to save pictures to the microSD card, try changing it back to the internal storage and if the issue was fixed that way, then it’s the microSD card that has issues. The key to the resolution of this problem is keen observation.
Problem: I have lost almost all of my settings on my camera. in mode I have only auto and panorama and there are no setting at the top of the screen?? all that’s at the top are two icons the flash and HDE on of. Not sure if there just hiding or if there gone altogether. I’ve only had the phone for a few weeks and everything was there last week now almost all settings are gone and I cant find any where to get in.
Troubleshooting: Has there been any sort of firmware update recently? If yes, then it’s probably a firmware issue and we can never be sure if it’s a bug in the firmware or caused by corrupt data and caches. Try to reset the phone to give it a fresh start and if the problem exists after doing that, then report it to your service provider or Samsung so their technicians will do something for it. More often, re-flashing the firmware will fix it.
On the other hand, if the problem started without apparent reason and if there was no update, then clearing the cache and data of the camera app often takes care of this kind of problem.
Question: Does the camera have an option for facetags? I can’t seem to find it in either the camera or in the gallery.
Answer: No, there’s no option for facetags in the camera setting; Samsung removed and for what reason, well, we honestly don’t know.
Problem: My rear camera now starts up blurry and I have to lightly tap the top corner to initiate focus. The issue also happens in Safe Mode and after wiping cache/data and resetting the phone. I suspect this is a hardware issue but I notice a lot of people have reported this with past Samsung devices so I’m not sure what to do next, any help would be great, thanks!
Troubleshooting: One way to rule out the possibility that it’s a firmware issue for good is to perform a master reset. After that, don’t install any app just yet but try the camera out to see if the problem remained and if so, then it’s probably a hardware issue. The camera or may be just the lens or the sensor may need to be repaired or replaced. Call Samsung about it to get instructions how to get it fixed.
Problem: When I click the camera icon I get a warning camera failure message and have to reboot my phone for my camera to work.
Troubleshooting: If the problem gets temporarily fixed by a simple reboot, then there’s a chance it’s just a firmware problem. A master reset may be necessary to fix it permanently, or at least, it will rule out that possibility. If the issue continues after that, then you need a technician to take a look at it.
Engage with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.