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Samsung Galaxy Note 5 notifications not muted even with headphones on, more audio related issues

I have addressed a few audio related problems Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) owners encountered in this post including the issue that it doesn’t automatically mute its notifications when headphones are plugged in. We were used to using devices whose sounds are automatically streamed through headsets the moment you plug them in. Sadly, the new Galaxy devices don’t do that anymore.

Samsung-Galaxy-Note-5-Network-System-Provider

The second problem I cited is about Verizon’s Advanced Calling service. Our reader reported that when a video call is started, there’s no audio and this feature is supposed to offer high definition audio. The third problem is about Sprint’s Network System Provider service that’s interfering with the device’s normal call and text functions. Read on to know more of these problems and how to tackle them in case you’d encounter them in the future.

If you were looking for a solution to a totally different problem, visit our Galaxy Note 5 troubleshooting page as it contains all the problems we already addressed. Find issues related to yours and try the solutions we provided. If they won’t work for you, then you may contact us.

Here are the problems addressed in this post. Click on the link to jump to a specific topic…

Galaxy Note 5 notifications not automatically muted with headphone

Problem: When I plugin my included headphones the speaker on the note 5 does not mute. I can hear the ringtones, notifications, through the headphones and through the speaker on the phone simultaneously. But, when I play music, and/or, videos everything is fine and works properly. I’ve done a reset and a hard reset to no avail.

Workaround: You are not the first one nor the only that’s having this problem, in fact, we received a lot of complaints about this specific issue not just from Note 5 owners but also from S5 and S6 variants. This problem cannot be fixed because it’s in the design, we can however, go around it with the help of a third-party app–SoundAbout.

I understand you were looking for the feature that automatically mutes all sounds when headphones are plugged in but instead of wasting time looking for ways to make the phone act like the way you want it, use the app I mentioned to manage all sounds in your phone. And then, you can report or send a complaint to Samsung about it.

Verizon’s Advanced Calling Features not working on Galaxy Note 5

Problem: I activated the advanced calling features on my Galaxy Note 5. It worked perfectly for one day, but any time I’ve tried it again, the video works but there is no sound.  Even if I’m on a regular call  & switch to video call the sound works fine on the regular call but quits when switches to video. The phone I video call is also a Note 5. Thank you in advance.

Suggestion: This is one problem Verizon can help you best. The Advanced Calling is still new and it is expected there will be hiccups here and there. As much as we want to help you with it, we can’t just provide the information your provider can when it comes to this service. So, please call tech support or you may visit their FAQ page here.

Galaxy Note 5 can’t receive calls & messages due to Network System Provider service

Problem: First of all, the android version says 5.11, but is listed as kernel, which isn’t even an option in your list. I’ve only had this phone for a few weeks now, and I’m already extremely frustrated.

First of all, I’m only hearing text notifications every now and then. And often, my ringer won’t sound. However, today it hasn’t rung at all. In fact, I don’t even have a call log for today. The only reason I know I’ve missed any calls today, is because I have Google voice, and all calls show up in my email.

Last night, I pushed the button on the bowl bottom left side of the screen that shows the last apps or screens that I was using, there was one I’ve never seen before. At the top of that screen, it had the settings symbol, and in one word it said “networksystemprovider…” I clicked on it and another screen popped up that said my phone needed to restart and had a number counting down, similar to the way your laptop will do for system updates. It had an X on the top right corner to close it out, but it wouldn’t allow me to do so. So it shut my phone off and restarted it. It did it a few times, and then again this morning.  I have taken a screen shot, if there’s somewhere where I can attach it here, I will.

The other issue I’m having is the Internet connection. I will have full bars, as well as be fully connected to my wifi, and it will say I’m not connected and offer the option to retry. This happens constantly! Please help!

Troubleshooting: The “Network System Provider” is a service placed in your phone by your service provider or carrier, which is Sprint (and it only happens to Sprint devices), for whatever purpose it may serve the company. The thing is, it’s interfering with the basic functions of the phone and this has been happening to Galaxy S5 owners before. Based on testimonies of those who experienced it, wiping the cache partition or performing a master reset will fix it. These procedures are worth trying:

Wipe Cache Partition

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Master Reset

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

The internet connection issue may also be caused by it as it can manipulate radio functions as well. In case both procedures above won’t fix it, it would be better if you go to a Sprint store and have the tech take a look at it. After all, it’s them who know how the service behaves, or they can just replace the unit if their bloatware prevents you from using it normally.

Galaxy Note 5 plays audio too fast or too slow

Problem: Anytime I play audio through Facebook videos, YouTube, or Google Play Music the sound plays either slow or fast. When it plays slow the time it seems like the speed is reduced to half the normal speed and any time the sound plays fast it sounds double the normal speed. I’ve tried factory resets on the device and all apps but nothing has worked.

Troubleshooting: First of all, make sure that the audio file you’re playing isn’t the problem. Try to play it on your computer or any other players just to verify it plays fine. And then, if you are using third-party music player or have installed one, try to uninstall it first just to rule out the possibility that a third-party music app is interfering with the phone’s normal operation. Next, boot your phone in safe mode to isolate the problem:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Now, play the audio track using the stock music app to see if it play fine. If the problem remained, try to do a master reset and if still the problem occurs after that, get the phone replaced. You may have gotten a faulty unit.

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