,

Samsung Galaxy Note 4 opens the Phone app after unlock, can’t change screen timeout, other screen related issues

Aside from the problems mentioned in the title, I will also tackle other reported Samsung Galaxy Note 4 (#Samsung #GalaxyNote4) screen problems including the screen orientation changes automatically, freezes and lags and others. Some of the issues cited here aren’t so common and if the information provided by our readers is lacking, there’s only so much we can do.

Galaxy-Note-4-Screen-Problems

Read on to learn more about these problems and how to deal with them in case they happen to you. If you have a totally different problem though, visit the troubleshooting page we carved out for Note 4 owners. You may be able to find issues related to yours or solutions that can fix your problems. Or, you may contact us directly by filling up this questionnaire.

Here are the problems I addressed in this post…


 

Galaxy Note 4 goes to phone screen, can’t uninstall Flipboard

Problem: I am trying to remove flipboard page. I uninstalled flipboard briefing I have tried and cannot accomplish this task.

Secondly, every time I unlock the screen, it goes directly to the phone screen rather than to the home screen where I want it to go, after I unlock it, I need your expert advise on how to accomplish these tasks. Thank you so much, Joseph.

Troubleshooting: First of all, I am wondering what this “flipboard page” is all about. Is it a webpage that pops up randomly or every time you open the browser or is it a Google Play Store page that allows you to download and install an app? Or perhaps it’s a certain page within the Flipboard app itself.

You have your own reasons why you want to get rid of this app but since it’s a third-party app, you shouldn’t have any issues uninstalling it. Just follow the same procedure when you uninstall other apps or you can follow these:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap Flipboard.
  6. Tap Uninstall.

However, if you cannot find it in Application Manager, it means that you may have already uninstalled the app and the page you’re seeing might be a webpage, in which case, all you need to do is close the browser. The next time you open it, you shouldn’t be seeing that page anymore.

About your second problem, let me ask you first, are you using a different launcher? If so, check the settings to see if it’s set to open up the Phone app after unlocking it. However, if you’re not using a third-party launcher and to make it easier for  you, just clear the cache and data of the TouchWiz. This procedure will delete all your Home screens but it will fix the issue without causing you much trouble.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap TouchWiz.
  6. Tap Clear cache.
  7. Tap Clear data, OK.

I hope this helps, Joseph. Feel free to contact us again if you have other issues.

Galaxy Note 4 prompts “Secured lock time is currently set to 15 seconds”

Problem: Every time I try to change my screen timeout my phone says this: “Screen will be turned off when screen is locked. Secured lock time is currently set to 15 seconds.” So my phone turns off every 15 seconds.

Solution: Since you said you already tried to change the screen timeout, you already know how to go back to that page. Once you’re in that page, scroll down a bit and you should see an option that says “Secured lock time.” Change the time to match your screen timeout or higher and this problem of yours will be fixed.

Galaxy Note 4 screen freezes while scrolling

Problem: Screen keeps freezing in the middle of scrolling. I have to keep closing all the apps for it to unfreeze.

Troubleshooting: You said it yourself that you have to close all the apps to unfreeze it so the problem must be in one of those apps. Find the app that causes this problem and uninstall or disable it, however, if it happens every time you scroll, try to check if it’s with the app you’re currently using or not. Third-party apps that cause much trouble need to be uninstalled. If it were a pre-installed app, then check if there’s an available update for your phone. Updates often fix issues like this.

Galaxy Note 4 screen switches to landscape mode

Problem: Recently the screen will switch to landscape mode on its own. Rotating the phone will not reset it. If I turn off screen rotation it reverts to portrait mode, but as soon as I turn rotation on it will go back to landscape mode. The only way I have found to fix it is to restart the device. It’s been happening for 2 or the days now multiple times a day.

Troubleshooting: First of all, try to check if this problem happens every time you use a certain app because if so, then that app needs the screen to be in landscape mode and there’s no problem with your phone.

For this kind of problem, we often advice our readers to conduct a gyroscope calibration but the procedure cannot actually help. Since you said the problem can be fixed, although temporarily, by rebooting the device, I think a full hard reset will fix the issue permanently. So, please, try that first. Of course, you need to backup all your data before the reset especially ones that are saved in the phone’s internal storage as they will all be deleted.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

If the reset failed, then it’s time you let a technician take a look at it. It must be a hardware issue.

Related Problem: The screen gets stuck in either landscape or regular and won’t rotate. Screen rotation is enabled but it won’t change when I turn the phone. Have to restart the phone in order to get it to work properly again.

 

Screen freezes, Wi-Fi turns itself on, signal strength is poor

Problem: My screen freezes, I have to restart and it was never dropped. And I hate the fact the Wi-Fi turns on after I turn it off and the fact I have to delete apps because it doesn’t hold a lot of storage. At $90.00 a month you’d think it would be a good phone. The signal strength is poor. I know that part is Sprint. This is my last Samsung. I miss my LG.

Troubleshooting: As to the screen freezes, I think the phone’s performance is the problem because over time, it will deteriorate and it will continue to get worse until the phone is reset. That said, I suggest you do the master reset to give your phone a fresh start. Just don’t forget to backup all your data as they will be deleted during the process.

About the Wi-Fi service that turns itself on after you turned it off, it cannot be fixed by a reset because there’s a pre-installed app that manipulates it–Connection Optimizer. The good thing about it is that you can disable it so I suggest you do so. Other services will not be affected with being disabled.

As to the storage, there’s not much we can do about it; a 32GB device can’t offer more than that except if you buy an external storage device or use cloud services. And you’re right about the signal strength, it’s probably a network issue, although there were reported cases citing the device’s radios are defective. So, I suggest you let Sprint’s tech take a look at your phone for further checking.

Lastly, switching to another brand is definitely your choice. Please choose the one that works best for you.

Galaxy Note 4 screen blinking while charging, turned yellowish

Problem: My Note 4 screen is blinking. During charging or in standby, sometimes the screen is displaying normally and sometimes, it is becoming yellow. When the screen turns yellowish, any kind of activity on the screen leads to the screen display turn off. Its an unknown issue, please help. Thanks in advance.

Suggestion: Did the phone suffer liquid or physical damage? If so, then it’s obvious needs to be checked by a technician but even if it did not suffer any of those damages, it is a hardware issue and needs to be thoroughly checked by a tech. Unless you changed the hue or other display properties, there’s no reason for the display to turn yellowish.

I think the phone suffered liquid damage and that’s what’s lacking in your description. The “blinking while charging” issue means some of the components (or even the display panel) is grounded. It needs to be fixed immediately or the problem gets worse.

Galaxy Note 4 screen sensitivity dropped after firmware update

Problem: I noticed a drop in screen sensitivity after updating the system software to the latest lolipop version. At first I thought whatsapp was lagging but in general I have to tap the screen harder to get things to register and it’s quite the nuisance while texting or chatting. I increased the sensitivity (by activating the mode meant for use with gloves) and there’s little if any improvement.

Troubleshooting: More often, if a function doesn’t work well after an update, it’s the caches you need to go after. The good thing about them is that they can be deleted without any impact on the phone’s normal operation. In fact, if the old caches are deleted, the phone may even work better or smoother. That said, try wiping the cache partition first to see if it makes a difference.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

If the sensitivity didn’t improve after this procedure, then try the master reset.

Galaxy Note 4 shuts off when screen is turned on

Problem: I’ve had my Note 4 for about 3 months, never dropped it, and all of a sudden about 3 days ago when I turn on my screen it just shuts off after 10-15 seconds. That happens about 3-5 times in a row and then stops doing it. Obviously that ain’t supposed to happen. I haven’t been able to find a thread for that specific problem at all. If anyone could help it would be much appreciated.

Troubleshooting: It’s not a common problem with the phone and if it didn’t happen after those instances, then it must have been just a system or app crash. But frankly, we don’t know for sure why your phone did that. There’s not much we can do about it but you can; try to observe it very closely and be mindful of the apps you use. If it happens again, try to replicate it by doing exactly what you did when the phone turned off. Keen observation is the key to knowing what the cause is and it’s the key to solving this problem.

Galaxy Note 4 screen turns off after swiping fingerprint

Problem: Hi. I have a Galaxy Note 4, the problem I’m having is unlocking my phone with my fingerprint. Every time I switch the power button to wakeup the phone and swipe my fingerprint on the fingerprint scanner the screen keeps switches off again and I have to press the power button to wake up the phone but the phone does unlocked. I just don’t understand why the screen keeps shutting down after I swipe my fingerprint.

I have tried going to setting and try and change how long the phones screen stays on by going to display and sound and also going to unlock screen in setting but it doesn’t help. I even went as far as factory reset and it’s still does the same thing.

P.S. I have a Galaxy Note 4, Android Lollipop 5.1.1.

Thank you for taking your time by reading my email and any help would be appreciated. — Grant

Troubleshooting: It’s not really a common problem but we already encountered this issue a few times as reported by our readers. It’s a glitch in the system and the procedure that often worked is wiping the cache partition. If you don’t know the steps yet, try going two problems up and you’ll find the step-by-step procedure.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.