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Fixing Galaxy S4 app problems

Here’s another article that addresses app problems on #Samsung #GalaxyS4. Just like what we state in some of our past posts, app issues may look varied but their solutions are often similar or even the same. If you are looking for solutions to your own app woes, keep reading!

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These are the topics covered in this article today:

  1. Forgot password of Galaxy S4 S Memo
  2. Galaxy S4 screen turns black and freezes when using Facebook Messenger
  3. Outlook app on Galaxy S4 keeps showing message that an unauthorized attempt to access system
  4. Font size of stock email app on Galaxy S4 changes to small when composing message
  5. Google app on Galaxy S4 stopped working
  6. Galaxy S4 no longer opens apps after it got wet

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Forgot password of Galaxy S4 S Memo

I have important locked notes on S Memo and have used the same password with 11 characters  to lock all of them which i made a long time ago. Today, when i tried to unlock them to view them it wouldn’t let me enter my password as it said only 10 characters could be used and obviously when i left out the last character it said the password was incorrect so i therefore cannot unlock the notes. I would really appreciate your help. Thank you. — Mike

Solution: Hi Mike. Unfortunately, there’s no other way to recover memos if you forgot the password. To use S Memo again, try to delete the app’s cache data. Keep note that this procedure will also delete your old notes. To delete an app’s data, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the S Memo app.
  • From there, you will see the Clear Data button.

Problem #2: Galaxy S4 screen turns black and freezes when using Facebook Messenger

When using voice texting, especially on Facebook Messenger, my phone screen gets stuck half black where the Google voice text microphone is. It’s grey when off & then the mic turns red when speaking. There is an “x” in the upper right corner to change to keypad texting. Quite often in recent weeks the screen freezes.  It does not respond to touch or voice. I use the side button to restart & that is even hard b/c the “restart” option is almost completely obscured by the half black microphone screen. After the restart it’s fine for a while. This only happens when I have been using the voice texting feature. I can use the keypad & manually text w/ no issues.

I have taken the battery out several times in an effort to reset the phone.

I  have not to my knowledge gotten the phone wet. In taking out the battery, I notice the tiny little tab inside the battery compartment is not black or red indicating water damage. I have never dropped it in water or splashed it with water.

Also, this form asks for “carrier”…I have a Net10 service plan, no contract, unlimited. I purchased an unlocked factory phone from a 3rd party since Net10 doesn’t sell the newer smart phones. It was a retailer on the Net10 website. When the phone arrived, it shows a T Mobile screen when booting up.

The phone is also a Tracfone according to the settings the Net10 people tell me to.  set up in the network settings. It is on the AT&T network….I just did a software update & it said “update successful. Thank you for choosing T-Mobile”…hahaha…. I pay Net10 every month so your guess is as good as mine as to who my provider is.

This is my first time seeing or using this website. How will I know if & when my question will be answered? — Laura

Solution: Hi Laura. Since there’s no way for us to figure out which app is the real reason for the problem, try to delete the cache and data of the apps involved (steps provided above). If that won’t make any difference, you can also try to wipe the cache partition. Here’s how:

  • Turn off the Galaxy S4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the S4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Usually, freezing or crashing issues can be resolved by deleting the cache partition but if the issue persists after doing so, consider doing a factory reset. If you haven’t tried it before, just follow these steps:

  • Turn off the Galaxy S4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the S4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The S4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #3: Outlook app on Galaxy S4 keeps showing message that an unauthorized attempt to access system

I have  Galaxy S4 and have been using the Outlook App without complaint for the past 2 years. Recently I have been getting a warning notice at the bottom of my inbox telling me to update App, which I eventually did.

The new Outlook App won’t install correctly, I keep getting a message saying … there has been an unauthorized attempt to access your system… and all I’m left with is a blank screen! I have spoken with my carrier, who have checked out my phone and assure it is a problem with the App. Can you assist please?

Thank you. — Niall

Solution: Hi Niall. If you think the issue is with a single app only, consider re-installing it so you’ll know if that’s the case. You can also try the suggestions above for others like deleting the app cache and data, wiping the cache partition, and doing a factory reset.

There’s also a small chance that your phone or email may have been compromised so please be choosy when installing apps. Stick to popular or mainstream apps as they tend to be safe.

Do not install unknown games or apps from dubious developers. Apps that are unpopular are not profitable so their developers may look for other means to turn a profit off their products. Emails and other accounts on most smartphones nowadays may be harvested by malicious apps so their developers can sell them to marketers.

Problem #4: Font size of stock email app on Galaxy S4 changes to small when composing message

–Incorrect Font size for composing mail–

Settings > Display > Font > Font size: large  (font style = default).

Native email application: “compose email” uses a smaller font size than what I have set for the system. Incoming mail is fine. Most other native apps are fine.

However, Outgoing seems to be: small (or normal, not sure, in either case too small for comfortable reading). This happens when entering text in a new message, replying, or forwarding.

If I manually “format” the text in an outgoing message, it renders correctly.  (Unfortunately Settings only lists “small, large, huge, etc.” though the format ribbon in composing message more conveniently specifies point sizes.)

I have not been able to find this problem in all the threads I’ve searched.

This issue started in an OS upgrade prior to Lollipop, and continues in Lollipop.

Thank you for doing this. Your site has really helpful information. — Lori

Solution: Hi Lori. If the font size of the stock or native email has been changed for some reason, try deleting its data or uninstall its updates to bring it back to its previous state. You’re right, nobody seems to have reported this trouble in popular Android forums so the problem may be isolated to your device.

Problem #5: Google app on Galaxy S4 stopped working

Recently I had an auto update of Google. Right after that moment messages began to pop up regarding Google has stopped working so I downgraded the app then it started to work. but again when I updated Google again the message popped up that Google has stopped working so that’s why I will be very thankful if you sort out my issue. Thanks. — Ammar

Solution: Hi Ammar. There must be an issue with Google Services Framework app. This app works as an important link between all Google-related apps in your phone and their remote servers. If Google Service Framework malfunctions, other Google apps tends to be affected as well. Try to delete the data of Google Service Framework to fix the issue.

Problem #6: Galaxy S4 no longer opens apps after it got wet

I dropped the phone briefly into water. I cleaned it off and shook out most of the water and dried the SD card. The phone rebooted and reset the factory settings. ( I had three skating Andy androids at the bottom of the screen).

Issues are:

  • “Safe Mode” is permanently showing on the bottom left of the screen.
  • The volume button does not work.
  • I cannot restore from backup.
  • I cannot open apps I am downloading, lost when it it reset. ie. Facebook. it downloads but does not appear in my list of apps. I can find it in apps from the settings menu but still can’t open them.

Can you help??– Lawrence

Solution: Hi Lawrence. Water damage can lead to anything. The first thing you don’t want to do when there’s a chance that liquid or water has seeped into the motherboard is NOT to turn the phone on. The moment you do that while there’s still moisture or water inside, there’s no telling what issues there will be afterwards.

If all these issues you mentioned were not there before, it’s pointless to do software troubleshooting at this time. Since we don’t provide hardware diagnostic or troubleshooting, the best way to probably save the phone at this point is to bring it to technician so it can be completely cleaned.

For more information about what water damage can do to an Android phone, try to visit our previous post.

 


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