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Troubleshooting The Samsung Galaxy Note 4 Text Message Not Sending Or Receiving Issue

Welcome to another edition of our troubleshooting series where we aim to resolve the #Samsung Galaxy #Note4 text message not sending or receiving issue. There are a lot of people who prefer to send a text message as a way of communicating with their friends since it is quite convenient to do and can be done almost anywhere. The #GalaxyNote4 for example with its huge 5.7 inch display makes it easy for anyone to tap on the virtual keyboard and compose a message.

Samsung Galaxy Note 4

There are however instances when problems may arise such as the Note 4 text message not sending or receiving issue. This and other related issues are what we will tackle in the latest installment of our troubleshooting series.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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Note 4 Not Receiving Text Message From iPhone

Problem: Hey I have a Samsung galaxy note 4 on T-Mobile. It had been working perfectly fine until recently. It has just started to not receive all messages sent to me. The messages it isn’t receiving is from a iPhone normally. I can’t remember what all you need to best help so I have attached two photos of it’s system. It says it is fully updated I have factory reset twice and it has not help any.

Solution: Have you previously used an iPhone? If you have then your phone number may still be connected to your iMessage account. You need to go to the Apple website and deregister your number from the iMessage service since the message sent to you from an iPhone user will be sent through iMessage.

Once your number has been deregistered have the person using an iPhone delete your message thread in their iPhone then have them send a new message. Make sure that the person sending the text message has the “Send as SMS” option turned on in the settings menu under messages.

Note 4 Delay In Text Messages

Problem: Ever since my phone updated in August I’ve been having some serious issues with my texting. My group texts(MMS) and even my text messages(SMS) are delayed, sometimes up to an hour after when I was supposed to receive the texts. I’ve tried everything I can think of. Please help.

Solution: You should first check if you are in an area with good signal reception. If the signal is spotty then this may contribute to the delay in receiving your messages.

Once you have made sure that the signal is good your next step is to restart your phone. This resets your phone connection to the network and at the same time refreshes its software.

If the issue still persists try starting your phone in Safe Mode then check if you are still experiencing any delay. If the problem goes away then it may be caused by an app installed in your phone. Find out what app this is and uninstall it.

In some cases this issue could also be caused by a corrupt data in your phone. If this is the case then I suggest you clear the cache and data of your messaging app then follow this up by wiping the cache partition of your phone.

Note 4 Not Sending MMS

Problem: My issue is that my Note 4 can not or rather will not send mms and it never has been able to since I got my phone a few months ago.

Solution: There are are three conditions that need to be satisfied in order for your phone to send out an MMS. First, you should have an active mobile data subscription since the MMS is sent and received using mobile data. Second, the mobile data switch of your phone should be on. Third, your phone should be using the APN settings that your carrier is using. Once all three conditions are met then you will be able to send out an MMS.

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