Welcome to our focused troubleshooting series where we aim to resolve issues on the #Samsung #GalaxyNote4. For this particular installment of the series we will concentrate on the #Note4 microSD card can’t be accessed issues. Several of our readers have this problem on their phone and we are happy to lend a helping hand.
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Note 4 Can’t Access 128GB microSD Card
Problem: Saving data to my memory card…I have purchased several Micro SD Memory cards 128gb.with a 10 rating….I have tried formatting them in the fone. ..in my computer. ..in my laptop. ..my friends laptop. ….no success….I currently have 4 128gb.with memory cards… (even gave one away).none have been successful on my fone….won’t save my music or pictures. …I put my 64gb…back in the fone it works perfectly. …Please help! !!!!
Solution: This phone has been designed to use a microSD card with a maximum capacity of 128GB. Normally, if you insert a 128GB card in the phone it should work properly. In this case however it doesn’t work. Using different 128GB cards on the phone is a step in the right direction since you can eliminate any microSD card related problem. Unfortunately, you mentioned that you already tried using 4 different 128GB microSD cards. If you have access to another phone that can accommodate a 128GB microSD then try to insert the cards in that phone and see if it works. If it works then the issue may be with your phone itself.
To troubleshoot your phone you should first check if it is running on the latest software update. If a new update is available I suggest you apply it.
If your phone is already running on the latest software update and the issue still remains then I suggest you backup your phone data and do a factory reset.
If the factory reset fails to resolve the problem then I suggest you bring your phone to an authorized service center and have it checked as this may already be a hardware related issue.
Note 4 64GB microSD Card Photos Can’t Be Accessed
Problem: 64gb sdcard turns my pics to a black image with an exclamation. I have over 1500 pics and only a few are good.
Solution: The card may already have some bad sectors which is the reason why your photos are turning black with an exclamation. You can further check if this is really an issue with the card by taking it out from your phone and having it read by your computer. You may need to use a microSD card adapter to perform this procedure. Open the file explorer program in your computer then navigate to the microSD card folder where your photos are stored. Check if the photos are really corrupted. I suggest you copy all photos on the card to your computer. If the photos are corrupted then I suggest you get a new microSD card.
Regarding the corrupted photos it would be difficult to restore them from the microSD card. Do you have a cloud saving service running on your phone? If you have activated the Google Photos feature that saves your photos in the cloud then you have a backup copy of your photos stored under your Google account.
Note 4 Videos Recorded To microSD Can’t Be Played
Problem: Hi, videos recorded directly to the SD card can’t be played, I get an error message: “”Unable to play video, sorry this video can not be played””. I would like to know if I can recover those videos. Than you
Solution: Try taking out the card from your phone and have your computer read it. You may need to use a microSD card adapter to perform this procedure. Navigate to the folder where your video file is stored and try to play it. If you can play it then make a backup copy of it in your computer. The problem may just be with your phone software. Try to wipe the cache partition of your phone then insert the card back to your phone. Check if the video file can be played.
However, if the video file can’t be played by your computer then the file may already be corrupt. This is usually caused by a faulty microSD card. I suggest you replace this card with a new one.
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