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How to fix Samsung Galaxy S5 “Unfortunately, the process com.google.process.gapps has stopped” error & related issues

I addressed four app-related problems that any Samsung Galaxy S5 (#Samsung #GalaxyS5) owner may encounter including the error message “Unfortunately, the process com.google.process.gapps has stopped” in this post. If you’re currently bugged by an error or problem related to one of your apps, you might want to read this article.

Samsung-Galaxy-S5-GApps-Stopped

The first problem about the error I mentioned above. It actually concerns one or some of the pre-installed Google apps–that’s what “gapps” stands for. The next issue is about SnapChat that crashes when the user logs in; it can be just an app issue or a firmware problem.

Read on to know more about the other problems and how to fix them. But if you found this post by searching for solutions to a different issue, then visit the troubleshooting page we’ve setup for the Galaxy S5. It contains hundreds of problems (and solutions) we already addressed. Find issues related to yours and try our solutions. If they won’t work, then contact us by filling up this form and hitting submit.

“Unfortunately, the process com.google.process.gapps has stopped” error

Problem: Turned on the phone and got the following message: “Unfortunately, the process com.google.process.gapps has stopped.” I can’t get around the message as it pops up. All I can do is power off! Help with instructions please.

Troubleshooting: Actually the com.google.process.gapps refers to any of the Google apps that came pre-installed on your phone, however, it does not necessarily mean that one of the apps has a problem because Google always makes sure its apps work with the current version of Android on your phone. We’ve encountered issues like this in the past and since you haven’t provided more information on how or when this problem started, I will base my troubleshooting on the most common situations that this error occurred.

If the error occurred immediately after updating some apps, then you need to uninstall updates for both the Play Store and Google Play Services.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Tap the Play Store (Google Play Services)
  6. Tap Uninstall updates.

If the problem occurred immediately after a minor update, then wiping the cache partition may fix this problem.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

In case this problem started after a major update (e.g. Kitkat to Lollipop) or if wiping the cache partition didn’t work, backup your data and perform a master reset.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If the error appeared after downloading any app, clearing the cache and data of the Download Manager and disabling it will fix the problem.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Tap Download manager.
  6. Tap Clear Cache.
  7. Tap Clear Data, OK.
  8. Tap Force stop.

Lastly, if the error showed after changing some settings of your apps, the try to reset app preferences

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Touch the Menu key.
  6. Tap Reset app preferences.

I hope this helps.

SnapChat keeps crashing on a brand new Galaxy S5

Problem: Got a brand new Galaxy S5 4 days ago. Installed SnapChat, Instagram, and Facebook and they work fine except for SnapChat. I click on the app and attempt to login. When I enter my info and press login it crashes every time. I’ve uninstalled and reinstalled multiple time, I’ve reset phone, etc. Can’t get it to work no matter what. Please help.

Troubleshooting: This problem also happens to other Android devices. Some apps, even those that are developed by big companies, crash on a new phone and there’s not just a clear explanation as to why it happens. However, it is imperative you try to troubleshoot the problem immediately so that you will know if it can be fixed or not while you are still eligible to receive a brand new replacement unit. Here’s what you need to do:

  1. First, try to check if there’s an available update for your device. If there is, download it and see if it fixes the problem. If not or if there’s no update available, try the next step.
  2. Perform a master reset (instructions below). I know some would object to this considering the phone is brand new but this is actually one way to know if the phone is problematic out of the box. It is inevitable that there are some “glitchy” units and there’s a chance you got one.
  3. Get the device replaced in case the reset won’t work. In your case, the phone is still 4 days old. Usually, companies allow a 15-day grace period for replacement.

 

Get rid of pop up ads on Galaxy S5

Problem: Every time I open my WhatsApp a pop up windows opens saying “WhatsApp recommends a very popular app. Do you want to install it? It’s annoying and sometimes it says Touchwiz recommends. I tried running avast spyware and nothing is caught. So when I say yes. It then shows that the app is du battery trying to install not from Google Play because it requests unknown app install permissions. Please help.

Troubleshooting: It’s obviously an ad and we don’t know how it found its way into your phone but more often they’re attached to other apps, which we also don’t know. That being said, I will give you three options:

  1. Once the ad pops up, go to your phone’s battery usage and try to find apps that you suspect is carrying it. Once found, uninstall it. Remember, only small-time developers allow ads to be attached to their apps and most often, these apps offer services that can also be found in apps developed by reputable companies.
  2. Try using Adblock Plus. It doesn’t get rid of the ad but prevents it from popping up, hence the name AdBlock. This app can’t be found in the Play Store so you have to download from its website and sideload it to your phone. If you don’t like this idea, then the third option will work best for you.
  3. Perform a master reset. Backup your data and reset the device. That sure will get rid of the app that carries the ad.

Facebook, Email says phone isn’t connected to the internet

Problem: I disconnect my data when sleeping or working as I’m a shift worker. Since upgrading I am receiving notifications when I’m not connected to any data or wife, mostly from Facebook and sometimes email. I am also finding my battery is draining quicker.

Troubleshooting: These problems occur because the phone frequently switch between Wi-Fi network and mobile data network. As a result, internet connectivity is interrupted or lost and the phone, more often, heats up abnormally and the battery drains faster than before. To fix this problem, all you need to do is disable one feature–Smart Network Switch.

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch”.

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