Consumers who want a smartphone that is powerful enough to handle a variety of apps and tasks usually choose the #Samsung #GalaxyNote4 or any device with similar hardware specifications. The #Note4 is the perfect choice for mobile gamers or those looking for a mobile entertainment device since its quad core processor can handle the most demanding tasks while its 5.7 inch Super AMOLED display is perfect for viewing videos.
Because this phone comes with a powerful hardware it also uses a lot of power. This is the reason why Samsung opted to use a 3220 battery for this model which provides an impressive battery life for the phone. This battery also requires some amount of time to charge. There are however instances when the Note 4 is not completely charging. This and other related issues are what we will tackle in this latest installment of our troubleshooting series.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Not Completely Charging
Problem: I just bought this phone from a private seller and it seems to have two problems that may or may not be related. First, when charging it seems to get stuck at around 76%. It can be plugged in for hours and stay at 76%. I can’t always get it to charge above 76%, but when I can it requires unplugging the charger and then plugging it back in. I’ve tried calibrating the battery, but this proves difficult when I can’t get a full charge. The battery looks fine (no bulging or leaking or anything abnormal looking). I have been able, on occasion, to get it to charge up to 100%, but I can’t seem to get this to work consistently. When I use the phone it seems to discharge by a series of sudden drops in charge that don’t seem to correspond to how heavily the phone is being used. Overall the discharge is quicker than it should be be. The second issue is that the phone keeps becoming unresponsive, with a black screen. This isn’t an entirely random occurrence since it seems to happen most when I’m starting a new action, such as starting a call. It isn’t, however, consistent or predictable. The same action(s) will not always cause it to go black and there doesn’t seem to be any pattern other than what I’ve already described. When it goes black it appears that it has shutdown. No lights show, no buttons appear to have any affect. This includes the power button as I can’t turn it back on. To get it back on requires removing the battery and then putting it back in. After that I can push the power button and get it to turn back on. For both of these issues I have tried several things including soft reset, clearing the cache partition, flashing the OS, etc. I have yet to try a factory reset, booting in safe mode, or purchasing a new battery. I plan on trying these options too, but haven’t gotten there yet. I’ve gone through your troubleshooting guides, but haven’t had any luck nor found any perfect matches for my problem. Any help would be appreciated.
Solution: For the issue regarding your phone battery I suggest you try using a new USB cord as this cord gets damaged easily especially if it is coiled, pulled, or bent constantly. Before charging the phone make sure to clear the charging port of your phone of any traces of dirt or lint. You can use a can of compressed air or cotton bud dipped in alcohol in cleaning the port.
If the phone still charges only up to 76% then you should try using a different wall charger followed by a new battery if the new charger does not change anything.
Once you have performed all of the steps above and the issue still remains then a factory reset is highly recommended. This procedure may also resolve the second issue regarding the black screen of your phone. Just make sure to backup your phone data before proceeding.
Note 4 Turns Off When Battery Is At 14%
Problem: I am using Galaxy Note 4 for the last 10 months approx. I am facing a battery issue for the last two months, its a kind of strange that when it comes to 14%, it drains in the next 5 mins. Whatever i am doing with my device is to be stopped. One important thing is to be mentioned is that in UPS mode, even 1% battery lasts for more than a couple of hours. I have done almost every possible procedure to make sure if any app is giving hard time to battery. Removed the battery for a full night. Cleared the cache, factory reset. Using the original adapter and cable. Kindly guide me if you know something about it. Thanks
Solution: Usually in this type of issue the main culprit is a faulty battery. Seeing that you already cleared the cache of your phone and did a factory reset I suggest you get a new battery then check if the issue still persists.
Note 4 Does Not Charge
Problem: Hello, I bought my Note 4 from Radio Shack, Unlocked about 3 weeks ago. The other night I tried to use the phone and it was turned off. When I returned home to charge it, the battery indicator light just blinked on and off and wouldn’t charge. It’s been acting like this for 3 days now. I’ve been looking all over the internet for a solution and the only one I find is a new battery. Any suggestions? Thanks
Solution: You should consider using a different USB cable and a wall charger when charging your phone and see if your phone will charge properly. Check the charging port of your phone for any signs of dirt or lint and clean it if necessary using compressed air or a cotton bud dipped in alcohol.
If you can access the recovery mode of your phone then do so and wipe the cache partition of your phone. Sometimes this issue can be caused by corrupt temporary data and wiping the cache partition of your phone will usually help resolve this issue.
If at this point the problem still persists then you should consider getting a new battery.
Note 4 Gets Hot When Charging
Problem: I’m trying to find out if my device has a problem as when charging it becomes quite hot. So much it isn’t comfortable to hold. This is when charging while powered on. Thanks
Solution: Are you still using the original USB cord and wall charger of your phone when charging? If you are using a third party USB cable or charger then this may be the reason why your phone is heating up. You should use the original cable and charger that was included in the package of your phone since this has been tested to work properly with your device.
If you are using the original cable and charger then try to turn off the fast charging feature of your phone as this may be the reason why your phone heats up when charged.
Take note though that when you charge the Note 4 there will be some considerable heat coming from the device which is normal. It is however not normal if the phone becomes too hot to touch when charging.
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