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Galaxy S4 cannot make and receive calls, other call-related issues

Problems related to making and getting calls happen from time to time across the entire spectrum of Android devices so it’s not surprising that some #Samsung #GalaxyS4 have reported them to us. If you are looking for solutions for your own calls-related issue, this post might help.

Image credit: Samsung
Image credit: Samsung

Below are the topics covered in this article:

  1. Galaxy S4 annoying sound notifications during calls
  2. Galaxy S4 cannot make and receive calls
  3. Galaxy S4 cannot make calls through Viber app
  4. Galaxy S4 won’t vibrate when receiving calls or messages
  5. Galaxy S4 freezes when receiving calls and Wi-Fi is connected

If you have #Android issues, you can shared them to us by using the link provided below.


 

Problem #1: Galaxy S4 annoying sound notifications during calls

Hello. Yes I’m not sure if it is a software problem or not, which I don’t believe it is because no others seem to be having nor have had this problem. I say that no others have mentioned to be having nor had this problem & that’s with the S4 phones or as T-Mobile carriers. However well the problem I’m having is when or while I’m on the phone with one caller & another call comes in, that caller that I’m currently speaking with can hear when my line beeps from the caller buzzing in.

It is not the internet beeps or reminder beeps and have checked and changed everything in the settings that it could possibly be. It also would not be “turning off my call alerts that would come in while on phone (text messages notification alerts etc) because this is just for notifications.

It is of course not going in my additional settings & turning un-checking “call waiting” or else I wouldn’t get  my 2nd calls while on the phone, or my other wouldn’t beep or buzz and those calls will go straight to voicemail. This has been literally driving me crazy because i have been on the phone & somebody tells me “that someone is calling you” or “your other line is beeping”.

Sometimes when I’m talking to a certain person, I don’t want for them to know that someone is calling me. It’ll literally beeping twice with that person I’m talking to and myself to hear and then it’ll stop making the sound and I can just see them calling.

This happen every time and has been going with every phone after during more than 4 warranty exchanges. Which is why I feel it has to be something in the settings. I have asked everyone that I know has just a S4 & a S4 & with T-Mobile, and they literally say no that they do not have this problem.

To sum it up, I’m basically having the problem of people i’m speaking with on the phone hearing when my other line is beeping or my call coming in & I’ve also played around with the “system sound” along with all other sounds & just the sound period. — Krystle

Solution: Hi Krystle. It looks like the intermittent beeping sound while you are on a call is due to some in-call setting you may have enabled. There are two ways to turn off notification sounds during calls–via the stock phone app, and under Settings. Here are the steps on how to disable it.

Turn off notification sound during calls through phone app

  • Open the phone app.
  • Tap the Menu button and go to Call settings.
  • Tap Call alerts.
  • Make sure that Alerts during calls checkbox is not marked.

Turn off notification sound during calls under Settings

  • Go to Settings.
  • Tap My Device tab.
  • Tap Call.
  • Tap Call alerts.
  • Uncheck the box next to Alerts during calls.

Doing any of these procedures will disable all alarms and sound notifications while you are in an active call. This means that all notifications from incoming messages, emails, and apps will now be turned off.

Now, if the problem remains your next best option is to call your carrier and tell them about the problem you’re having and that you need the Call Waiting Distinct Ringback feature disabled. Most of the time, most customer service representatives won’t recognize this feature but you ask their technical support team to do it for you.

Problem #2: Galaxy S4 cannot make and receive calls

I can’t make calls with it, neither can I receive any. It always tells me network not available. It worked once with a different SIM card, but only once. After that it never worked. The funny thing in it is that when I go to complain to Etisalat (our Service operator) it worked properly there in the main branch. As soon as I leave the branch, It gets out of order( no calls are made or received).

I took it to Samsung Company and they told me it is the motherboard. Is it possible?

Please, what seems to be the issue? — Waleed

Solution: Hi Waleed. We don’t think a motherboard problem on your phone is the one preventing it from making and receiving calls. If you were able to make and receive calls while in Etisalat store, that proves that the hardware component responsible for calls in your device is in working order. There must be some settings or app that blocking any calls. Here are the things that you can try.

Check the call settings

  • Open the phone app.
  • Tap Menu icon.
  • Tap Call settings.
  • Look for Internet call settings and make sure that Use Internet Calling is marked.

Uninstall third party calling apps

If the above steps won’t work, try removing any third party calling apps on the phone like Viber, Skype, Hangouts, etc. and try again.

Boot the phone in Safe mode

Third party applications can sometimes mess up the operating system and prevent core functions like making and receiving calls to not work properly. If you have plenty of apps, there’s a chance that one of them may be the reason behind this problem. Booting your S4 in safe mode will help you confirm if that’s the case.

Basically, safe mode is a special environment for Android that locks out third party apps. This means that they will be unable to run when in this mode. If the problem fails to occur while in safe mode, that’s a clear sign that one of your apps is to blame. Here are the steps to boot in safe mode:

  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen (assuming the phone responds to Power key press), release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Problem #3: Galaxy S4 cannot make calls through Viber app

Hi! I have a Galaxy S4, which I got 5 weeks ago. Only today I wanted to have a camera phone call through Viber and it did not work 🙁

My screen would go black, then it would freeze and after that the phone would restart itself. The camera works just fine, and the video call works OK in Skype.

Curiously enough I can see my mom on the other end, so I assume it is not a Viber issue. Or you think it would be?

I tried uninstalling and re-installing Viber, same thing kept happening to me…But then why it works OK with Skype video call?

Thanks in advance for your input. Sincerely. — Antonina

Solution: Hi Antonina. We haven’t heard of an issue like this regarding Viber on S4s so this must be an isolated case. Try clearing the cache partition and wipe the phone via factory reset to resolve it.

Clear the cache partition

Also known as system cache, this special part of your phone’s storage keeps files needed by the system to load apps quickly. If the cache becomes corrupted or may contain outdated files, it can result to problems like the one you describe. It is recommended that cache partition is cleaned regularly and should be part of your phone maintenance tasks.
These are the steps to do it:

  • Turn the phone off completely. (Remove the battery and place it back in)
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight wipe cache partition.
  • Press the Power button to select it.
  • Deleting the cache will take some time so just wait for it.
  • Once the reset is complete, choose Reboot system now.
  • Press the Power button to restart the phone.

Problem #4: Galaxy S4 won’t vibrate when receiving calls or messages

Hi. After an update a week or so ago my phone no longer vibrates. I have tried and tested everything to get my phone to vibrate and nothing works. I have to put my phone on vibrate while at the office so as not to disturb my colleagues, but if I’m not looking at my phone I am not aware when I get a call, or text message.  Sometimes these need immediate attention and yet I don’t know about them until much later.  What happened?  I have a Samsung Galaxy S4. Thank you. — Mary Lou

Solution: Hi Mary Lou. There are two things you must check in order to know the real cause why vibrate function has stopped working.

The first thing is to ensure that power saving mode is not ON. This feature is meant to save precious battery power by disabling unnecessary functions and features including vibrate mode.

The second thing to do is to verify if the vibration motor is still working at this time. To do this, you must access the phone’s service menu by doing the following:

  • Open the phone dialer app.
  • Dial *#0*#.
  • Tap Vibration button.

The vibrator inside the phone can get disconnected or fail. Make sure to have the phone checked by a technician if the steps above won’t help.

Problem #5: Galaxy S4 freezes when receiving calls and Wi-Fi is connected

Hello, my name is David and I read an old article of yours about problems with the Galaxy S4. I wanted to know if you could help me with my problem.

When I am connected to Wi-Fi and a call comes in, I swipe to answer and the phone freezes and I can’t answer. The phone continues to ring until it goes to voicemail and by that point the phone unfreezes and works normally. When disconnected from Wi-Fi, I can receive a call and swipe to answer and it works perfectly. I don’t understand why it does that. One of my other family members also has the same phone and theirs works just fine. I removed my Lifeproof case as well to see if that would be a problem, but I still have that problem. I would appreciate an answer from you. You do a great job explaining things on the site. Thank you for your time. — David

Solution: Hi David. Try cleaning the system cache (steps provided above) and/or perform a factory reset. If you haven’t reset the phone before, just follow these steps:

  • Turn the phone off completely. (Remove the battery and place it back in)
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight wipe data / factory reset.
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight delete all user data.
  • Press the Power key to select it.
  • Once the reset is complete, choose Reboot system now.
  • Press the Power button to restart the phone.

You also want to verify if Use Internet Callingoption has been enabled (steps provided above).

 


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