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Troubleshooting Samsung Galaxy S4 Camera Issues

Welcome to our focused troubleshooting series aimed at resolving Samsung Galaxy S4 camera issues. Despite being 2 years old already this phone still has one the best 13 megapixel rear camera in the market today.While photos taken from this phone generally come out looking quite good there are instances when issues occur. These issues are what we will be trying to fix today.

Samsung Galaxy S4

We will be addressing five problems sent us by our readers seeking our assistance. These problems generally concern the phone camera. We will be providing the troubleshooting steps that needs to be done which hopefully will lead to a resolution.

If you own a Galaxy S4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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S4 Lines Showing In Recorded Video

Problem: I recorded a video. After pressing stop and playing it back, all I see are colorful lines . is there anyway to salvage the video?

Solution: Try copying the video file to your computer then play it from there. If the lines are not present then the video file does not have an issue. The problem may be with the app you used in playing the video file in your phone. Try to clear the cache and data of this app and see if it lays back the file without any problem.

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap the More tab.
  • Tap Application manager.
  • Swipe to the All screen
  • Tap the desired application
  • Tap Clear data and then tap OK.
  • Tap Clear cache.

If the problem persists then try using a different video player app.

If however the video file still plays with lines on the computer then it can’t be saved anymore.You will need to check your camera app, the camera itself, and the microSD card (if you store your recorded videos here) to resolve this issue.

S4 Incorrect Data When Playing Recorded Video

Problem: So basically i recorded a video where i paused the recording and played it again and it was about 3 minutes but when i try to access or watch it it doesn’t work and says file has incorrect data. Is there a way to access the video or watch it?

Solution: You should try to wipe the cache partition of your phone as this issue may be caused by corrupt temporary data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • After the the cache wipe is complete, press the Power key to select reboot system now.
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the issue persists try using a different video player app.

S4 “Cannot connect to the camera” Error

Problem: When i switch to the front camera the app crashes and says “can not connect to camera” there were no issues with the phone until i installed the latest stock kernel. I don’t really want to roll back… but i haven’t tried

Solution: You should try to clear the cache and data of the camera app first.

  • From the Home screen, tap Menu.
  • Choose Settings.
  • Tap Applications Manager.
  • Swipe to choose All tab.
  • Choose Camera.
  • Tap Force Stop button.
  • Tap Clear Data button.
  • Reboot the phone.

If the problem is still present then proceed with wiping the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • After the the cache wipe is complete, press the Power key to select reboot system now.
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

Finally, if the problem still persists backup your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Unsupported Format On Photos

Problem: I bought a second hand Samsung galaxy s4 . The guy said he had it for about a year. When I got it I restore factory settings. I put in a 16G memory card. Everytime I take pictures with the camera I see unsupported format for most of the pictures.

Solution: Try using a different microSD card and see if you still get the same error message. The reason behind this is that if your microSD card is faulty and the photos you take are stored directly to this card then there is a chance that you will be getting this error message.

Since this is a second hand phone you should also consider doing a factory reset. Make sure to backup any data you may have on the device first.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Camera Not Working After Software Update

Problem: Hi there, Firstly thanks for reading thru. Mine is a Samsung S4. I had an offer for a software update. I did update my fon. Possibly it was a lollipop. Not sure. From then on my camera ( both front & rear) is not working. I did all 3 methods that are displayed in the google pages including factory setting & tried to rectify my fon. -but alas NO change. it s not working.. !! Pls help me me & guide me. Thanks in advance.

Solution: Since the factory reset failed to resolve the issue you may want to try rolling back to the previous software version. Take note that there is no official way of doing this. You will have to perform this method manually. You need a program called Odin installed in your computer and the correct firmware version file of your phone. Instructions on how to do this can be found at several of the popular Android forums online.

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