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Troubleshooting Samsung Galaxy Note 3 General App Related Issues

Welcome to our focused troubleshooting series that aims to resolve the Samsung Galaxy Note 3 general app related issues. If you own this particular model and have installed several apps on it then you may have encountered some issues with these apps. These issues are what we will be trying to resolve in this post.

Samsung Galaxy Note 3

We have selected four real world problems sent to us by our readers that we will be troubleshooting. Hopefully we can provide the necessary steps needed to fix the problem

If you own a Galaxy Note 3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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Note 3 Scrapbook Crashes After Lollipop Update

Problem: Hi, Recently my note 3 updated to Lollipop from KitKat.  I never had any problem with scrapbook. After update and use it 4 or 5 times, it shows the crash. THIS IS THE MESSAGE: (Unfortunately scrapbook had stopped.) Thanks.

Solution: You should first try clearing the cache and data of this app and see if this resolves the issue.

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap the General tab.
  • Tap Application manager.
  • Swipe to the All screen.
  • Tap the desired application
  • Tap Clear data and then tap OK.
  • Tap Clear cache.

If the problem persists then a factory reset is highly recommended since this issue occured right after a major software update. Make sure to backup your data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Error 505 On Home Launcher App

Problem: Home Launcher from Play Store. This main app for MX Launcher starts downloading but does not install,  I keep receiving error 505.

Solution: This error 505 that appears is mainly caused when an app is trying to re-declare an existing permission. This means that some other app installed in your phone may have already declared that permission. The best way to proceed is to find out what app that is and uninstall it.

This error 505 has already been resolved in Android Lollipop 5.0.1 so if your phone is still not running on this version I suggest you get this update.

Note 3 Turning Off Apps That Are Not Needed

Problem: I have many apps running all the time. Several restart messages. How can I turn all apps off that I don’t need running?

Solution: To close an application just follow the steps listed below.

  • From any screen, press and hold the Home key to view recent and running applications
  • Scroll to and tap the desired application.
  • Slide the application icon in either direction across the screen.
  • The running application is now closed

Note 3 Health Service App Missing

Problem: I have had this phone for almost 3 years and nothing has gone wrong until now. I was trying to get my Health Service to open and now it isn’t anywhere in my apps or widgets. I have however found it in my Application Manager (under setting) in the ALL category. I can’t seem to open it or find it anywhere. I can’t find it in the play store to download either. can you help me to restart it please.

Solution: Other owners of this device have also experienced this same issue. Try wiping the cache partition of your phone first and see if this helps.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

When you reboot your device you may be prompted for an update. Let the update finish and once it is done check the app if it is present.

Note 3 Cannot Set Default Apps

Problem: Samsung Galaxy Note 3 on Verizon. After running OTA update to Lollipop the phone keeps asking what default app to use (see attached). I’ve reset the default apps and chosen defaults.  Some apps do open without asking a second time.  As shown in 2nd attached image, YouTube has an association, yet it asks what app to use? Even seconds after choosing YouTube and “always.” I’m not sure this makes sense but it’s been bugging me for months! I’d be glad to send system specs, screenshots, etc.  Please advise.

Solution: Since this issue occured right after a major software update the best way to proceed is to do a factory reset first. Make sure to backup your data before proceeding as this will be deleted in the process.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

After the reset you will have to set the default apps once more.

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