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Troubleshooting Audio Related Issues On The Samsung Galaxy S4

Welcome to our focused troubleshooting guide that aims to resolve audio related issues on the Samsung Galaxy S4. In this part of what is expected to be a series of guides we will tackle some of the common sound related issues that owners of this device are facing. We have gathered a few of the audio problems sent our way by our readers and will be providing the necessary troubleshooting steps to reach a resolution.

Samsung Galaxy S4

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S4 Ringer Off When Turned On From Sleep Mode

Problem: Every time I turn on my phone from sleep mode the ringer is off and I have to turn the volume up.

Solution: Try to check first if the volume rocker is not accidentally pressed. If it is then the volume may turn itself down.

If you are sure that the volume rocker is not pressed then the next step i to check if there are any new software updates available for your phone. If this issue is caused by a bug then the update may resolve the issue.

You should also check if this issue is caused by a third party app installed in your phone. to do this you need to start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Observe your phone and see if the issue remains. If it doesn’t then it may be caused by an app you installed. Find out what app this is and uninstall it.

The last troubleshooting step that you should perform if the problem persists is a factory reset. This brings your phone back to its original settings. Make sure you backup your phone data before proceeding since it will be deleted in the process.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Plays A Tone On its Own

Problem: This happens even in safe mode. The phone will play a tune…  the same one, on its own. As if a reminder or a timer was set… It might happen every 10 mins or 15 or 60 or… It for sure happens if I answer the phone or make a call. I have reset the phone, used safe mode but it still happens. The only way to make it go away is to turn the volume down. Pls help.

Solution: If the problem occurs even in Safe Mode then it may be an issue with your phone settings. Does the issue occur when you are on calls? Try checking your phone call alert tones. Go to settings – my device and scroll down to “call”. Go to “call alerts” then under “Call status tones” you will find the “call connect tone”, “Minute minder”, and “Call end tone”. De-select them.

If the issue still persists then do another round of factory reset. This time though one the reset is done do not install anything in your phone yet. Try to observe first if the issue remains. If it doesn’t then update your phone default apps first then check if the issue occurs. If it does then one of your app updates may be causing the issue. Find out what app this is and uninstall its updates.

S4 Ringer Volume Goes Down On Its Own

Problem: Ringer volume– Many times I do not know that I am getting an incoming phone call due to the ringer level setting being set at a very low level. I normally have it maxed out. However, without my changing this setting, the volume level changes to very low level to the point I will miss phone calls due to not hearing the ringer. I have noticed that this is a somewhat common problem. Do you have a remedy?

Solution: Try checking first if the volume rocker of your phone is not accidentally pressed as this usually causes this type of issue. If your phone uses a casing try to remove it from its case.

The next step is to check if a certain third party app installed in your phone is causing this to occur. for this you need to start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Observe your phone in this mode and check if the issue still occurs. If it doesn’t then it may be caused by a third party app. Find out what app this is and uninstall it.

If the problem still occurs even in Safe Mode then what you should do a factory reset. This procedure brings your phone back to its original condition when it was new. Make sure to backup your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Some Calls & Text Do Not Make A Sound

Problem: My phone is less than twelve months old.   In Settings (My device) the sounds and notifications are all on full.  Yet some of my SMSs and calls do not make a sound when they come through.  The call still comes through O.K. but I am not alerted to the call/message with a sound?    Can you plse reply in ‘laymans’ terms as I am an older person who is not up to date with all the smartphone terms.  Thank you.

Solution: This issue may be caused by some form of corrupt temporary data in your phone. Wiping the cache partition of your device usually helps in this case.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the issue persists then you need to backup your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Does Not Make Any Sound

Problem: Okay so I will try listening to music or when I type it doesn’t make any sound like its suppose but everything is turned all the way up but when I restart the phone & try it again the sounds will start working for a little bit then it will go back to not making any sounds & this is on a Samsung Galaxy s4 & I just wanna know what’s wrong & how to fix it?

Solution: Try checking if an app installed in your phone is causing this issue by starting your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the issue does not occur in this mode then it may be caused by a third party app. Find out what app this is and uninstall it.

If the problem still occurs even in Safe Mode then the best thing to do next is to perform a factory reset. Make sure to backup your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

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