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Solutions To Samsung Galaxy S4 Display Related Issues [Part 2]

Welcome to the second part in our focused troubleshooting series that aims to resolve display related issues on the Samsung Galaxy S4. Ever since the first part was released we have been receiving quite a number of questions from our readers regarding this particular issue. If you own this device and are having display related issues with it then you might want to proceed reading as we will be providing the necessary troubleshooting steps that needs to be performed to resolve the problem.

Samsung Galaxy S4

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S4 Static On Right Side Of Display

Problem: Hey, the issue I’ve been having with my Samsung Galaxy S4 is more of me being worried then it doing anything yet. So far the phone has turned off randomly, but this has only happened a handful of times. The main cause of my distress and worry is that when I’m using the phone and am on any app, the edges of the screen, primarily the right side, is getting like a staticy screen and ruining the quality of the app. Its like a staticy led problem constantly from the sides and I fear I may have to get a new phone bc this will be dead soon due to this problem. Are there any fixes to this ?  Also my carrier is Metro PCS

Solution: Does the screen issue occur when you use one particular app or does it also happen when you use other apps? If it occurs when using only a particular app then the problem may be with the app itself. Try uninstalling the app and check if the problem still occurs.

If the issue occurs when you are using different apps then it’s time to check if a certain app is causing the problem. To do this you need to start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Once in Safe Mode try to check if you still spot the issue with your phone screen. if it does not appear anymore then it may be caused by a third party app installed in your phone. Find out what app this is and uninstall it.

If however the issue still persists even in Safe Mode then you need to backup your phone data and do a factory reset. This eliminates any software related problems that may be causing the issue.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue still persists then the problem may be with the display of your phone.You may need to have this checked and replaced.

S4 Not Displaying Photos When Online

Problem: I can go on internet, but no pages load any photos/pics. I don’t know what to do.

Solution:  This may be caused by either your Internet connection or the browser that you are using. Try connecting to a different Wi-Fi connection or try your mobile data.

If the problem  persists then the next step is to check your browser. If you are using the stock browser of your phone then try using a different browser like Chrome.If Chrome can render the photos properly then the original browser you are using may have a problem. Try clearing its cache and data then check if this resolves the problem.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap the More tab.
  • Tap Application manager.
  • Swipe left to view the ALL tab.
  • Scroll to and tap an application.
  • Tap CLEAR CACHE.
  • Tap CLEAR DATA
  • You’ve now cleared the application cache and data.

One last troubleshooting step that you can do is to check if a security app installed in your phone is causing this issue. You can do this by starting your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Get online then check if you can view photos from websites. If you can then there may be a security software installed in your phone that is causing the issue. Check the settings of this app or better yet, try uninstalling it.

 

S4 Screen Does Not Light Up

Problem: Hi. I went to charge my phone, everything was fine. When I heard it vibrate I pushed the power button and the screen wouldn’t light up. I tried everything I’ve read about how to turn it back on but it doesn’t seem to want to turn on. When I push the power button I can feel it vibrate but the screen won’t light up.

Solution: Take out your phone battery then press and hold the power button for at least a minute. This clears out any residual charge in your phone and clears out your phone RAM. Reinsert the battery then try turning on your phone.

If your phone still does not turn on charge it again for at least 20 minutes using a different USB cord and wall charger.

You should also try using a new battery on your phone and see if this resolves the problem.

S4 Screen Timeout Changes Automatically To 15 Seconds

Problem: The screen display continues to change screen timeout to 15 sec.automatically.  This can happen within a few min. of setting the timeout to 1 min. or at least daily.  How can I lock screen timeout to one min?

Solution: If this issue is caused by some form of corrupt temporary data in your phone then try wiping the cache partition first.

  • Turn off the phone.
  • Hold the Volume Up, Volume Down and Power Key simultaneously.
  • Release the keys when the Android recovery screen appears.
  • Press the Volume Down key to highlight Wipe Cache Partition.
  • Press the Power key or Home key (this varies based on the software version of your phone) to select.
  • The phone will display Cache Wipe Complete after a few seconds.
  • Press the volume keys to highlight Reboot System Now.
  • Press the Power key to select.

If the problem still occurs then the next thing you should do is to check if a certain third party app installed in your phone is causing the issue. To do this you should start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Observe your phone in this mode and check if the issue still occurs. if it doesn’t then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

If the issue still persists even in Safe Mode then I suggest you backup your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Bottom of Screen Keyboard Not Working

Problem: The very bottom of my keyboard doesn’t work. The screen is cracked but everything else works but where the space bar is nothing works.  Tried to recalibrate the touch screen but no luck please help.

Solution: If the screen is cracked then the digitizer may be damaged. Try restarting your phone then check if the touch feature works on the bottom of your phone. If it doesn’t then you need to bring your phone to an authorized service center for checking.

S4 Heats Up On Cracked Screen Portion

Problem: Dropped phone and cracked upper left hand corner.  Phone sometimes “heats up” at that corner during calls and screen shuts off.  When it cools down or I receive a call, it comes back on.  Will replacing the screen fix this issue?

Solution: It’s very likely that replacing the screen will resolve this issue. Have the technician who will replace the screen also check the other components inside your phone  for any signs of damage.

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