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Samsung Galaxy S6, S6 Edge stops working after Lollipop update

With only a few months before another Android operating system (#AndroidMarshmallow) is planned to be released, it is unfortunate that Android Lollipop has not really been up to standards. We know that even now, 9 months after it was officially released, many devices including the new S6s and S6 Edges are still having problems with it.

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Below are some of these #GalaxyS6 and #GalaxyS6Edge problems. We hope that the solutions we provide in this post can effectively resolve these issues.

If you have your own issue to share to our Android community, please use the link provided at the bottom of the page.


 

Problem #1: Samsung Galaxy S6 Edge won’t boot up in recovery mode, start up

The phone told me it had downloaded an update and asked me to install, I assumed it was a Samsung thing as I hadn’t searched or purposely downloaded anything. So, I clicked install. Since then it has been stuck in a boot loop. I have tried following your troubleshooting suggestions (press and hold Power-Home-Volume Up keys) and this does absolutely nothing, regardless of how long I hold. I have tried the above combination but with the Volume Down key. This is where it asks me do I want to continue to install a custom OS – which I don’t (and didn’t know I was). When I try to cancel the update it enters the boot loop again. Please help, nothing is working. — Laura 🙂

Solution: Hi Laura. Pressing and holding Power, Home, and Volume Up keys together is supposed to reboot the phone in recovery mode. Recovery mode is an Android environment where you can wipe the cache partition, reset the phone to factory defaults, update from cache/ADB/external storage, etc.  If your phone fails to pull up recovery mode, something must be wrong with it.

We suspect that your phone’s ROM may had been customized, or the device rooted before. The best thing that you can do here is to unroot your phone. Don’t worry, the steps are quite easy so you should be able to do it by simply following the directions properly from this post, How to unroot Samsung Galaxy S6 Edge to stock firmware.

Problem #2: Samsung Galaxy S6 keeps freezing after an update

The phone freezes randomly all day long. It happens while texting, using apps, and when I’m not using the phone. (It just happened while typing this). I regularly close open programs, and I had no problems with the phone prior to the update. Thanks for your help. — Dawne

Solution: Hi Dawne. We’ve known for quite some time now that Lollipop can lead to all sorts of trouble. The most common reason for the problem usually includes outdated apps and cache. The former is difficult to resolve on your end but the latter can be. We recommend that you delete the phone’s cache partition to ensure that no leftover files can cause further trouble. To do this, just follow these steps:

  • Turn off your device by pressing the Power button or by pressing it once and selecting “Power off” option.
  • Now, press and hold the Power, Volume Up and Home button at the same time.
  • When the blue Android Recovery menu appears on the screen, release all the buttons.
  • To navigate on the screen or highlight an option, simply press the Volume Up and Volume Down button.
  • To select or confirm a highlighted option, press the Power key.
  • Finally, to completely perform the recovery mode, choose Reboot System Now option.

Problem #3: Samsung Galaxy S6 keeps showing error message saying that the phone is cooling off

After installing the latest software update to my S6, a notification explaining that my phone is cooling off pops up randomly, despite the battery being at room temperature. Since my phone believes the battery is hot, it restricts me from using any apps and refuses to charge my phone, leaving me unable to access my phone at all. Is there any way to fix this solution? — Alec

Solution: Hi Alec. There must be some weird firmware bugs causing this false alarm. If nothing was changed on your phone before these pop ups started to appear, try to clear the cache partition of your phone (steps provided above), or reset the phone to its factory defaults. Here’s how:

  • Turn off your device by pressing the Power button or by pressing it once and selecting “Power off” option.
  • Now, press and hold the Power, Volume Up and Home button at the same time.
  • When the blue Android Recovery menu appears on the screen, release all the buttons.
  • To navigate on the screen or highlight an option, simply press the Volume Up and Volume Down button.
  • Highlight and select Wipe Data / Factory Reset option
  • To select or confirm a highlighted option, press the Power key.
  • Finally, to completely perform the recovery mode, choose Reboot System Now option.

Problem #4: Samsung Galaxy S6 lags or freezes when typing

After the recent Galaxy S6 update from 1-2 months ago my messages app or texting app has been freezing up or lagging whenever I type. I’ll type and the text box takes a while to show what I’ve typed and if I need to make corrections it takes me a minute to text what should be a sec. — Ella

Solution: Hi Ella. If you are using a third party keyboard app, updated the current keyboard app, or downloaded and installed another app, please clear the phone’s cache partition.

If nothing happens after doing that, kindly delete your keyboard app’s cache and data. These are the steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for your keyboard app and tap it.
  • From there, you will see the Clear Cache and clear data buttons.

Problem #5: Samsung Galaxy S6 stuck in download mode after an update

Hi. I have just been looking at your posts about the Samsung S6 Edge not booting up and too send you an email asking for some help. So could you please help me and get my phone back up and running?

My problem is that I did the latest EE (EVR) UK firmware update and when it finished it said the phone will restart now but when it restarts it stays on the S6 Edge powered screen. So I’ve tried downloading a few UK firmwares from Sammobile and flashed them with Odin and it will pass every time but says it will restart now then it restarts and stops again at the S6 Edge screen again. PLEASE help me don’t know what else too try now.

Thanks So Much. — Chris

Solution: Hi Chris. It looks like your S6 is stuck in download mode. Try to flash your phone using our method above, then manually reboot the phone by pressing and holding down Volume Down, Home, and Power buttons until it completely reboots.

If that won’t do anything, consider doing a master reset.

Problem #6: Samsung Galaxy S6 Edge unable to boot into recovery mode

Hi! I’ve ran into a weird scenario. I have the Galaxy S6 Edge (not rooted, no custom ROM), I received the official 5.1.1 update, upon installing it my phone entered a boot loop.

I can reach the download menu (home + power + volume down), but not the recovery mode (home + power + volume up). I also can’t completely shut it down. (Holding the power button only doesn’t turn it off either).

Can I do much other than wait for the battery to drain and hope it starts again when it’s powered down completely? Or that I at least can enter the recovery menu that way?

Thanks in advance!

Regards. — Joakim

Solution: Hi Joakim. It definitely looks weird. As far as we know, a problem like yours only happens if a phone’s ROM has been modified, or if the device is rooted. Consider flashing the phone to its stock firmware (whether Samsung firmware or your carrier’s firmware). If that won’t work for you, please have the phone replaced.

Problem #7: Samsung Galaxy S6 Bluetooth problem after a Lollipop update

I disconnect my Bluetooth from the car when I get in the house and my phone resets. I’m not sure if it was before the recent update that came out (I have Verizon) or if it was happening before as I had just gotten the phone in mid- May.  Do you think it’s the software update? I was going to try a factory reset but I didn’t want to have to go that route if I didn’t have to. I tried to clear my cache but it still resets once I take the Bluetooth off. Can you please advise?

Thank you. — Lauryn

Solution: Hi Lauryn. Any Bluetooth-related problem after an update can be caused by either your car kit system or the phone itself. Your main task is to isolate what the real problem is so you can work on a resolution. Based on our experience though, it’s the car kit’s Bluetooth system that simply get outdated or incompatible with the phone. Please refer to this previous post for a fix: Solutions for issues between your car Bluetooth system and Android.

Problem #8: Samsung Galaxy S6 Edge keeps on rebooting after an update

Hi. I have a problem with my S6 Edge. During an update this morning all seemed ok until it rebooted. And it then carried on rebooting all day!

It comes up with 1st screen. Goes onto a Samsung logo and sound before starting all over again. Takes a couple of minutes to cycle through. I did try soft reboot and a restart. Any help appreciated. — Andrew

Solution: Hi Andrew. We’re sure you will find this entire post helpful so please refer to all suggestions mentioned here.

 

 


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