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Samsung Galaxy S6 Edge can’t make phone calls, Wi-Fi & Bluetooth disconnects automatically

This post will address one of the most common issues any phone owner may encounter–can’t make phone calls–but in this case, we will address the problem on a Samsung Galaxy S6 Edge. The thing about this issue is it may be caused by a problem with the device’s reception or network-related.

Samsung-Galaxy-S6-Edge-cant-make-phone-calls

Of course, we can try to troubleshoot it to know if there’s a way you can fix it on your own or if it’s just the phone acting. If, however, it were a network issue, you need to call your service provider so you can regain your service or so you will advised what to do.

Moreover, our reader said his phone seems to be “resetting” itself at night as he has to reconnect to his Wi-Fi network and pair with his Bluetooth device. We will address these issues, too. So, if you have problems like this with your phone right now, read on as we may be able to help you.

Here is the actual message from our reader so you would understand the problem well…

I’ve had this for 2 months. Before this I had a Samsung Focus 4 series, and an iPhone 4s. With both of them I could make calls from my home & this area. My new Samsung Galaxy Edge 6 doesn’t allow me to make calls at all from where I live. If I go into Fresno, where I have another property I have no problem, so I’m pretty sure my settings are properly set up.

AT&T finally has said they are willing to trade me to another brand, but I really like the features on this and the technological benefits. I’ve been paying for a phone I can’t use for 2 months though and I have to do something to make this phone work or move on. Any suggestions?

Also just within the last week the phone started resetting at around midnight and I always have to rehook up the Wi-Fi and Bluetooth when I get up in the morning. Any idea what this is about?   Please let me know on these issues asap. If there’s any way to keep this, I want too. I want to be able to make phone calls, I’m paying 180 bucks a month for 2 phones!

Before we troubleshoot this problem, if you have other issues with your phone, visit our Samsung Galaxy S6 Edge Troubleshooting page as we’ve addressed several problems before. Find issues related or the same as yours and try the solutions we provided. If they didn’t work for you, then feel free to contact us as we are always willing to help you. Fill up this form accurately and hit submit. The more information you provide, the more accurate our solutions are.

Troubleshooting

The main purpose of troubleshooting is to know what the real problem is and what’s causing it. It is only then that you can formulate a solution or find someone who has the know-how. This post will be based primarily on the statement of the reader, although we may make some assumptions. Now, here’s what we think about the problems cited here…

I’ve had this for 2 months. Before this I had a Samsung Focus 4 series, and an iPhone 4s. With both of them I could make calls from my home & this area. My new Samsung Galaxy Edge 6 doesn’t allow me to make calls at all from where I live. If I go into Fresno, where I have another property I have no problem, so I’m pretty sure my settings are properly set up.

If the reader said he simply couldn’t make phone calls, we could easily isolate the problem to either a phone or network issue but in this case, it’s not about coverage nor misconfiguration in the phone. He said he could make phone calls when he’s in other area using his new Galaxy S6 Edge; this is the proof the phone is working fine.

READ: Fix Samsung Galaxy S6 Edge that can’t make and receive phone calls [Troubleshooting Guide]

There’s a couple of things that needed to be done here: setting the phone to automatically find networks and connect to whatever mobile network available in the area.

Automatically Find Networks

  1. Slide down your finger from the top of your screen.
  2. Tap the Settings icon.
  3. Touch Mobile networks.
  4. Touch Network operators.
  5. Your device will find networks within range.
  6. Tap Select automatically.

Change Network Mode 

  1. Slide down your finger from the top of your screen.
  2. Tap the Settings icon.
  3. Touch Mobile networks.
  4. Tap Network mode.
  5. Choose WCDMA/GSM (auto connect)

You may reboot the phone after changing these settings just to make sure the device booted up with necessary services already loaded.

There were reports from other S6 Edge owners that their devices get poor service coverage even when they’re in an area with excellent service. That is one possibility here but since the reader wanted to keep the phone as much as possible due to its “technological benefits,” it would be better if he asked AT&T to send a replacement unit of the same model instead of other brands. This way, he can test if the replacement unit will also have the same problem.

Also just within the last week the phone started resetting at around midnight and I always have to rehook up the Wi-Fi and Bluetooth when I get up in the morning. Any idea what this is about?

Now, about the Wi-Fi that keeps disconnecting, I think the problem is that the phone is set to disconnect from the network when it goes to sleep or becomes idle. If you don’t want that to happen, pull down the Notification panel and hold the Wi-Fi icon. Tap the More options icon and select Keep WiFi on during sleep. That should take care of the problem.

As to the Bluetooth problem, more often, issues like that are firmware-related. Try to check if there’s an available update for your phone and install it.

Just in case all these problems remained unresolved and before you actually let your provider exchange the phone, try performing a hard reset just to see if that makes a difference. But make sure you backup all your data as they will all be deleted.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

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