Hello dear readers! Our post for today shows some of the app problems many of us encounter like the Samsung Galaxy S5 “LastPass has stopped” error. We know that no single app is designed perfectly and a huge slice of hundreds of thousands of Android apps are works in progress. Needless to say that app-related problems constitute the biggest number of issues we receive day in and day out here in TheDroidGuy. Below are 9 #Samsung #GalaxyS5 problems and their corresponding solutions.
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Problem #1: Galaxy S5 showing “LastPass has stopped” error
You’ve answered several related questions but I wonder if you have heard any issues with “LastPass has Stopped?” This appears to be related to the Lollipop update but I’m not sure of that. I just know that I no longer have any Last pass functionality available. I have tried a soft reset, cleared the cache, and deleted some other recently loaded apps, all to no avail. Anyone else having related problems? — David
Solution: Hi David. If you started getting problems with LastPass app after updating to Lollipop, these articles may shed some light on the issue:
Keep in mind that the ultimate solution for any app-related issue is factory reset. If you will consider doing it, here are the steps:
- Power down the Galaxy S5.
- Press and hold the Volume Up button, the Home button, and the Power button together until you see the Android on screen.
- Use Volume Down to highlight the wipe data/factory reset option and press the Power button to select it.
- Use Volume Down again to highlight Yes – delete all user data and press the Power key to select it.
- Use the Power button to select Reboot system now.
- When the S5 restarts it should be completely wiped and ready to set up again.
Problem #2: Unable to sign in as guest when playing Best Bingo on Samsung Galaxy S5
Hello. I installed the game Best Bingo a few months ago. I’ve had problems with the game from jump as it is but my problem now is it won’t let me sign in as a guest, which I’ve been doing from the start. It only lets me sign in through Facebook and I don’t want to play through there. When I hit guest, it says log in error. Their customer support is HORRIBLE!
I just repeat myself message after message because they keep asking the same questions over and over. They told me to clear data, but in the past when I’ve done that, I’ve lost all my credits. I asked them, repeatedly if they would refund me if this happened, but per usual they dance all around the question. Anyway, I don’t want to bore you with all the issues I’ve had with them, but was wondering if you had any ideas on what I could do?
Thank you so much. — Karen
Solution: Hi Karen. Based on partial information from some of the reviews of this app, Best Bingo’s reputation is not at all stellar. In fact, there are many instances when users ranted out their frustrations similar to yours so your issue is most likely a restriction imposed by the app rather than a phone limitation. This means that the only party who can help you with this issue, whether you like it or not, is the app’s customer support.
We cannot recommend any troubleshooting in this case as we are not familiar with Best Bingo. We don’t want you to lose credits unnecessarily by doing things that may not even apply in this case.
Please work with Best Bingo developers or customer support to resolve the problem.
Problem #3: Stock Galaxy S5 email app keeps on reverting to previous sync settings
The Samsung email app does not hold changes i make to settings. For example, I have set the sync schedule to manual 3 times in the past 2 days and my email is still syncing on its own throughout the day.
I have also changed the setting for which email to display after deleting an email and that has also reverted back to the default setting twice. Any idea what might be causing this?
Thank you. — Claire
Solution: Hi Claire. There might be a bug that causes the stock app to revert to its previous settings without user intervention. We haven’t heard of such issue with the Samsung Galaxy S5 email app so this might be an isolated case. These are the things that you can try to fix the issue:
Update the app
Known app glitches are being discovered day in and day out and developers fix most of them by rolling out periodic updates. Make sure that the Samsung email app is up-to-date.
Delete the app cache and data
The first thing a user must do if a particular app behaves erratically should be to delete its cache.
If doing so appears to have no effect at all, you can also try to delete the data. Keep in mind that deleting the data of an app is the equivalent of re-installation. This means that you are virtually deleting everything that a user configured to it including all your email accounts and contents. Be ready to setup your email accounts again after deleting the app data. Here are the steps:
- Go to Settings.
- Proceed to Applications.
- Select Manage Applications.
- Tap the All tab.
- Look for your email app.
- From there, you will see the Clear cache and Clear data buttons.
Problem #4: Galaxy S5 Kids Mode app not working properly
Hi there. In kids mode, the screen is flashing and I cannot get out of it. The status bar sometimes remains constant and sometimes also flashes but I cannot swipe down to get settings. The return button and the bottom left button to get the open apps will not work, neither will the home button. Have restarted, powered off and on and done a soft reset but all to no avail. So I’m stuck with a flashing screen and can’t go anywhere 🙁 — Greta
Solution: Hi Greta. Kids mode has a pretty solid reputation so a minor glitch may be causing this app to stop working properly. Please try the solutions suggested for Claire above and see if they will make any difference.
If nothing changes, consider wiping the phone’s cache partition. Here’s how:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight wipe cache partition.
- Press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
Problem #5: Galaxy S5 no sufficient space to install apps and updates
Every time I try to update an app off of Google Play, it says “error: there is an insufficient gap in the device”, and it won’t let me download the app. I checked for a software update, but it says the current software is up to date. Some apps won’t run because they aren’t updated. Please help. — Dylan
Solution: Hi Dylan. If your phone is showing a message saying that there’s insufficient memory to allow app update or installation, make sure that you have plenty of internal storage memory space left. All apps are installed in your phone’s primary storage (internal storage device) unless you have an option to keep it in an SD card.
Try deleting some unused apps if you have no more space left to make room for new installations and updates.
Problem #6: Galaxy S5 downloaded images Facebook cannot be found in Gallery
I am using a Galaxy S5 Active (G870A). I use the stock Gallery app for pictures. When I save a picture from Facebook, it does not show in the stock app. If I use another app such as Quickpic, it works fine. I cleared cache and cleared data on the app but did not fix it. Any ideas? — Marty
Solution: Hi Marty. The download directory for your Facebook app might have changed. What you need to do here is to re-create the download path by checking your My Files app configuration.
Problem #7: Galaxy S5 apps keep getting transferred to the internal memory device
My phone is running out of space on the main drive (not the SD Card). I am constantly having to move my applications to the SD Card storage, but every week I have to re-check and find that they are installed on the device memory again. It seems like I am having to move an app or more (up to 10-20) to the SD card from the device memory almost every other day. Is there a way to get them to just stay on the SD card? Or will the keep installing themselves on the system hard drive. — Daniel
Am noticing when I move my apps to my SD card, it seems I notice that they’ve somehow been moved back to my phone storage. Is there an app that is doing this without my knowledge and is there a way to eliminate this from happening in the future? Very frustrating. — Denice
Solution: Hi Daniel and Denice. Most apps are designed to work only when they are installed to the phone’s internal memory storage. Some of them (or a part of their system files) may be transferred to the SD card but once you restart your phone, they will go back to the primary storage.
If you are running out of internal storage space, try uninstalling unused apps and move non-critical files to the SD card. You can also move your videos, photos and music to the SD card to free up some space.
Problem #8: Unable to remove crying detector from Galaxy S5
I just noticed an app called “Crying Detector” and feel it is an invasion of privacy. I cannot get rid of it. Any help or info on this would be appreciated. Thanks! — Bethany
Solution: Hi Bethany. We are not sure if we are quite understanding what you meant by being unable to get rid of Crying Detector. If you are referring to the pre-installed baby crying detector feature by Samsung, then there’s no way for you to remove it from your phone. However, you can stop it from running by Force Stopping it. Here’s how:
- Go to Settings.
- Proceed to Applications.
- Select Manage Applications.
- Tap the All tab.
- Look for Samsung Crying Detector app.
- From there, you will see the Force Stop or Disable button.
Problem #9: Galaxy S5 S Health app keeps freezing
I’m using the latest version of S Health. When I try to scan my heart rate or my stress, 9/10 times my phone just hangs and the red LED keeps on blinking, to get my phone to work again I have to long press the power button which causes it to restart. I’m using SM-G90OF. — Armaghan
Solution: Hi Armagham. Try clearing the cache and data of the S Health app and you should be good to go.
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