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S6 Edge cannot receive incoming text messages that contain photos, other text issues

We receive all sorts of problems from our readers everyday and some of them are outside the usual categories. For today’s post, we give you some of these unusual #GalaxyS6textproblems and #GalaxyS6MMSproblems.

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If you want to share your own Android problems to us, please use the link provided at the bottom of the page.


 

Problem #1: Samsung Galaxy S6 Edge not getting text messages with photos

On multiple occasions, I’m not receiving incoming text messages that contain photos. Intermittently I will get them – so it’s not all the time. It happens when I’m included on a group text as well as a text sent only to me. I believe all are incoming from an iphone device (not confirmed, though). I can send photos with no issues to any device. Has this happened before and is there a way to resolve it?

I went to the Verizon store and they switched my “text message” app so I’m not using the Verizon ‘branded’ one thinking that might help, but it hasn’t. Thank you! — Patty

Solution: Hi Patty. If the situation occurs only when a certain number sends you a text with a photo attachment, the issue may be on the sender’s end. Please collect as much information as you can from senders trying to send you these text messages with attachments and get back to us so we can properly diagnose the issue. Make sure you gather information like the device they’re using, their carriers, and anything that may of help to us.

Otherwise, please ask them if they are getting some errors on their end when sending these messages to you.

Problem #2: Samsung Galaxy S6 Edge deletes half of the letters in a word when typing

Ever since the last Android update  (just as a frame of time reference, not necessarily causal) whenever I text, my phone deletes half of some of the words I type as I type them. For example, if I were trying to type “apple”, I would type it out, distinctly checking to make sure I hit all the keys, and suddenly I would have only “ple”. It started off only deleting the first letter but got progressively worse. I have to go back and retype all the affected words. I have tried changing keyboards, and changing messaging apps, I tried updating all my affiliated apps, uninstalling and reinstalling them, all to no avail. It’s really frustrating because texting anything takes twice as long, and auto replace doesn’t help because the affected words are unidentifiable. This also occurs when I type in Google searches and emails, however I am typing this inquiry on my phone’s browser and it seems to not be happening, though that might just be that whole business of one’s car deciding to stop making that weird noise it’s been making all month once one takes it to the mechanic. Any ideas? Thank you. — Eliza

Solution: Hi Eliza. That’s strange. There might be an issue happening between the messaging and keyboard apps you are using. Make sure to clear the cache and data of both apps by following these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app in question.
  • From there, you will see the Clear Cache and Clear Data buttons.

If nothing seems to change, consider wiping the cache partition. Here’s how:

  • Turn the device off.
  • Press and hold the Power, Volume Up and Home buttons simultaneously.
  • When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home buttons.
  • Now, when Android recovery screen appears, highlight the wipe cache partition option using Volume Down button.
  • To confirm the selection, press the Power button.
  • Wait for a while until wiping the cache partition is finished.
  • Now, “Reboot System now” will appear on the screen. To highlight the option use the Volume Up/Down key.
  • Press the Power button to confirm it, and your device will automatically reboot.

Problem #3: Galaxy S6 Edge showing “files too large for phone capacity and automatically deleted.” error and not receiving MMS

Recently my phone suddenly stop receiving picture messages from my contacts and display this message instead: “files too large for phone capacity and automatically deleted.” I have a 64GB phone and I’m certain I have more than half of that memory freed. Also I have cleaned all my cache and junk files. Please help! — Roselynn

Solution: Hi Roselyn. The error “files too large for phone capacity and automatically deleted.” shows up in both Android and Apple devices so this problem must be carrier-specific and not phone-related. Do you know what type of network and carrier your friends are on? There’s also a chance that this is a glitch originating from your own carrier so please call their technical support team for more assistance.

Problem #4: Samsung Galaxy S6 Edge unable to send and receive text if mobile data is off

We turned the data off on our son’s phone because he was about to go over but then he was unable to send or receive text messages. He could make and receive calls though. The device was rebooted after an update but still would not work. Had to turn data back on to allow texting function. — Sabrina

Solution: Hi Sabrina. Is the phone showing an error message when trying to send a text message while data is out? If turning off your son’s data service is the only different thing done to the phone before the problem occurs, the texting service is most probably tied to it. There might be some account- or billing-related issues you need to settle to make things work properly first so please call your carrier and verify the situation with them.

Problem #5: How to forward text message on Galaxy S6 Edge

My Galaxy S6 Edge cannot forward a text message. That is, there is no function in message profile that contains message forward. — Stanley

Solution: Hi Stanley. If you are using the stock messaging app, these are the steps on how to forward a text message on your S6 Edge:

  • In your Home screen, tap Apps.
  • Go to Messaging app and tap it.
  • Look for the thread that contains the message you want to forward.
  • Tap and hold the message.
  • Tap Forward when the Message options appear.
  • Enter the phone number of the recipient.
  • Tap Send button.

If you are using a third party messaging app, it may have a slightly different interface. Simply use Google to search how to forward using that app.

Problem #6: MMS sent by Galaxy S6 Edge cannot be opened by recipient

First I have dealt with 3 techs from my carrier.

Problem is when I text. After it goes into multimedia the text is sent but the person receiving it are unable to open any time I send multimedia.

I have had this issue for over 2 months now. Tech keeps saying they receive the multimedia and are able to open. And the real kicker is the latest tech, after 1 and a half hours try to tell me it’s the other end. And my argument and I’m sure you will agree. There is no logic to that being I have had the problem for so long. And calls from 100s of people all over, with different phones and carriers.

Also, we connected with one of my callers. They had me send a multimedia text, and said it shows it went thru. I and the individual both said. Of course it shows the text went thru. But, they are unable to open it.

And to make it more frustrating, The tech after all this time needs to verify with the receiver of the text directly  eventhough I had the phones facing so they hear each other. On top of the fact, they have their number. I am going to be talking to corporate because of issues with no other phone last summer. And took 3 months to correct. And I was the one who finally figured out the problem.

As you know, Galaxy S6 Edge battery does not come out. I figured out how to reset because one time the phone went completely black. I held down all the buttons on both sides at once. Held for about 30 seconds.

Please, I hope u can help me resolve the text issue.

I have one more. The roaming symbol appears about once a week at home. I have to restart to clear it. Yes, I have troubleshooted over and over. Thanks. — Randy

Solution: Hi Randy. If your carrier’s support team can receive and open your MMS, the issue must be on the receiving end. Are you trying to an MMS message to a friend who does not share the same carrier with you? If you are, please ask them for the error message when they try to download or open the MMS and get back to us so we can assist you further. If there is no network restriction on your friend’s network that may be causing this trouble, try resetting your phone to defaults via factory reset and see if that will make any difference. Consider replacing your phone if the problem continues.

A roaming symbol will only appear if you enabled this feature or if you are registered to other networks. If this keeps on happening, there might be a firmware glitch in your device that you need to address. It may or may not directly cause your primary problem so try factory reset first, then talk to your carrier about this second issue as well.

Keep in mind that if your phone’s roaming function is enabled, this must be reflected in your monthly bill. Make sure to check your bills and work with your carrier on how to resolve it.

 

 


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