How to fix Samsung Galaxy S5 that won’t charge properly, Power Sharing notice popping up

This post will address a couple of charging-related issues with the Samsung Galaxy S5. These problems could also happen to you or perhaps, since you found this post, you may be experiencing the same issues with your phone. Well, read on so you could learn how to troubleshoot problems like these.


Just an overview, the first issue I’m going to address is very common. According to the owner, the phone charges (or not charges) intermittently and she has to hold or wrap the cable around the phone to make it charge.

The second issue I cited here isn’t really common but it could happen to you as well especially that it is not exclusive to Galaxy S5. It has something to do with the capability of Galaxy devices to “share power.” Our reader said that there’s a Power Sharing notice that pops up and the phone won’t charge.

Before we go deeper into these problems, if you have other problems with your phone, visit our Samsung Galaxy S5 Troubleshooting page as it contains hundreds of problems we already addressed before. There’s a big chance your problem is one of the issues we already answered before. Try to find problems related or the same as yours and try the solutions. If they didn’t work for you, then feel free to contact us by filling up this form. Remember that the more information you provide, the more accurate our solutions are.

Samsung Galaxy S5 won’t charge properly

Problem: “My phone all the sudden stopped charging properly. When I plug it into any outlet or pc it will not consistently charge. I have to wrap the cord around the phone or hold the phone in a certain angle for it to charge. I am trying to figure out if it’s a battery issue or is something wrong with the charging port. I have taken out the battery for a bit then put it back in. It fixes temporarily, but then it goes back to doing the same thing. what can i do and what could be wrong? Thanks, Jess.”

Troubleshooting: Actually, there are two possibilities here: either it’s the cable that has a problem or the USB or utility port. To make it easier for you to determine the problem, try to use a different USB cable to charge the phone and see if the problem persists. If not, then you should buy a new cable.

However, if the problem is with the USB port, try to find out if it’s just loose or it needs intervention from a technician. Try to plug the cable and twitch it a little bit to see if there’s some kind of a play when you do so and if there’s none, then it may need to be re-soldered. Otherwise, using a different or new cable will fix the problem.

MORE SOLUTIONS: How To Fix Samsung Galaxy S5 Charging Problems [Troubleshooting Guides]

Power Sharing notice keeps popping up

Problem: “Suddenly this afternoon my phone stopped charging. It was charging fine at home this morning and in the car when I left. Now it gave me a message about power sharing in the car, won’t charge there or in the house. It can’t be a sudden surge of bad batteries. I am getting ticked off. Job hunting and I desperately Need my phone to work!

Troubleshooting: First of all, for the benefit our readers who don’t know what this notice is all about, the following is the actual notice: “Power Sharing: You must download the app in order to control the amount of power shared. If you connect your device to another device with the Samsung Power Sharing Cable EP-SG900 without the app, the entire battery amount will be transferred to the other device. Connect to Samsung Apps and download the application.

The thing is this problem may happen regardless if the Power Sharing app is installed or not. The first thing you need to do is boot the phone in safe mode to see if the notice would pop up.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the notice didn’t pop up when you booted your phone in safe mode and it happens that you installed the app, then just uninstall it and the phone should be fine after that. Otherwise, you need to perform hard reset as there’s a conflict with the firmware.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Thanks for reading.

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  1. Take an old phone charger and use that as I too have the issue with Samsung Galaxy S6 plus edge.. I heard its an issue with the new update and it has affected Thousands of Samsung users..and I tried everything even reset to factory settings but still nothing with the fast charger that came with my phone but once I tried my older charger it works but slow… so good luck and thanks Samsung for your F…up…

  2. The power sharing app popped up for me as well, but I didn’t install the app. I couldn’t charge using the charger that came with the phone, and it actually started burning at the charging port! Went to a wireless provider’s store and they didn’t know what to do. Tried another high powered charger (for Kindle) with same results. Tried with lower power charger, and it is working OK. Also tried rebooting, starting in safe mode, and actually installing the power sharing app with no luck. At least I can charge with the lower powered charger.

  3. Thank you so much for this comment you saved me so much trouble! I also used tweezers and now my phone is charging again. Thank you!

  4. Irresponsible advice! -_- DO NOT FACTORY RESET

    I had this exact issue (power share app pop up/stopped charging), and followed the first step to no success…
    Because this page advised this must then be a firmware issue, I followed the instructions to factory reset. As I had no battery and could not connect to my laptop, everything was lost :/
    This still did not fix the issue…

    So depressed Id lost everything, I pushed tweezers into the charge port and bent the prongs up towards the screen… Now works PERFECTLY!!!!!

    Thanks for the terrible advice guys

  5. Had this issue today with the Power Share message. A blizzard going on and a phone failure, not a good start to the day.
    As the Power Sharing app was not installed, I installed it (charge failed), rebooted (charge failed) and uninstalled (charge failed) to see if that might help, which it did not.
    Proceeded with the Hard Rest instructions and on the confirmation screen, accidentally selected ‘no’. The phone booted normally and I plugged in a charger, receiving a new prompt to use the charger that came with the phone. Switched to a Samsung charger and the phone is now charging. Maybe a fluke, maybe going into the Reset menu options affects a setting in the system – I don’t know but I am glad it is charging and I did not have to reset.
    Thanks for your site and information.

  6. I am getting the samr problem.could it be some kind of virus? And does anyone know for sure what the problem is? Is it hardware or the software? What is the solution for this? Except for hard reset

  7. Oh man! Honestly, I went through the same thing and just kept messing with it. I really didnt wasnt to get a refurbished phone for $175 (my deductible). At first my phone wouldnt charge in safe mode either but i kept trying. Also, make sure to put it in ulta power saving mode to conserve as much of your battery as possible. Ultimately, you want to download that app it is telling you to download. I also did a system update in my settings.

  8. Try putting your phone in safe mode. Do this byfirst turning off your phone. Then hold down the volume up button and the power button at the same time. As soon as you feel the first vibration, let go of the power button but continue to hold the volume up button until the home screen pops up. It should say safe mode at the bottom left of your phone. Try charging your phone while it is in safe mode. This should work. Charge it all the way to 100%. Then turn your phone off and then back on. Try downloading the Power Sharing app. Once its done try restarting your phone one last time and this SHOULD fix it. If not, let me know what happens.

    Also, you might need to do a hard reset because I noticed there were a lot of changes to the software after i did. I kind of think this is a software issue, being out of date and when you do a hard reset it seems to automatically update everything.

  9. What do you do if your phone is dead but just before it died the power sharing notice came up. I tried following the instructions you provided but nothing happen I’m guessing because the battery is totally dead.

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