Sending or receiving text messages is one basic function that any modern day smartphone can do easily. The Samsung #GalaxyS4 for example with its various text messaging apps makes it easier for anyone to compose and send out messages. Most of the time you won’t experience any issues when dealing with text messages however there are instances when problems occur. This is what we will tackle in this latest installment of our troubleshooting series.
We have selected six problems sent to us by our readers seeking our assistance. These problems are related to text messaging which we will be analyzing. Hopefully we can provide the best solution that can lead to a resolution for all of these issues.
If you own a Galaxy S3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S4 Emoji Sending Issue
Problem: Whenever i send an emoji it tells me ”mobile data is offline and will send when online”, also when the emoji has been sent, the recipient sees a downloadable file instead of the emoji. This didn’t used to happen with my previous phone (Samsung galaxy s3) Version 4.4.2. Thank you
Solution: The reason why this is happening is that the text message with an emoji is being converted to an MMS. To be able to send this type of message you will need an active mobile data subscription. Samsung made this change because some phone models are not able to read an emoji when it is sent to them through text message. Sometimes the emoji will only appear as a question mark or some characters. To ensure that the emoji is displayed correctly on the recipient’s phone the message is automatically converted to MMS. Since it is sent as an MMS the recipient will have to download the message.
One workaround on this issue is to use another messaging app such as Hangouts. However, your recipient must also use a third party messaging app instead of the stock messaging app.
S4 Not Receiving Text Message
Problem: I just recently switched from an Iphone 4 to a galaxy s4 through Straight Talk. Since I made the switch I have had multiple people send me texts that I never receive. What can I do about this?
Solution: The most likely reason why this issue is happening is that your iMessage account is still active. This is a common issue for owners of iPhone’s who transfer from an iOS device to another platform. What you need to do is to turn off your iMessage in your iPhone.
- Open Settings from the Home screen of your iPhone.
- Scroll down and tap on Messages.
- Switch iMessage to Off.
- Go back to Settings.
- Tap FaceTime.
- Turn FaceTime off.
- Exit Settings.
You need to check if the above steps work by sending a message to your contacts and make sure that when you get a reply the messages are in green bubbles.
If you don’t have your iPhone with you anymore then you will need to deregister from iMessage from the Apple website. Just enter the phone number you want to register from iMessage then you will receive a 6 digit code sent to that number. Once you receive the 6 digit code just enter this on the website.
S4 Delivers Long Text Messages In Parts
Problem: I’ve recently upgraded from a Galaxy S2. On the S2, whenever I sent a long SMS message (>160 char) it would combine the messages and deliver them as one. On my S4, it delivers them as two discrete messages (or 3 or 4 etc). My carrier’s help desk tells me this is normal and have never heard of a phone delivering >160 characters as one message – except as MMS, which my S2 never did. Any ideas?
Solution: If you are on a network that is CDMA based then it is normal for your messages to be split if it exceeds the 160 character limit.
If you are on a GSM network then you should check the messaging setting of your phone. Go to messages then tap on settings. Find the auto combination setting. If activated long messages that you receive are automatically reassembled to display as a single message. Activate this feature. Try sending yourself a long message (greater than 160 characters) then check if you receive it as a single message. If you do then the problem may be with your recipient’s phone which is dividing the long message into parts.
S4 Symbols No Longer Show In Text After Upgrade
Problem: After upgrade my symbols no longer show up in texts and my email used to notify me when I had mail and now nothing.
Solution: Since you mentioned that this problem occurred right after upgrading your phone software I suggest you do a factory reset. This is because the issue may be due to the old software data that is still in your phone and is causing a conflict with the new software. This old data which should have been removed during the upgrade process somehow is still in your device and the only way to get rid of this is by doing a factory reset. Just make sure to back up your phone data before proceeding.
S4 Showing Unread Messages
Problem: My phone is showing I have 4 unread text messages and I do not. I can’t get it off my screen it shows under settings it’s kernel version updated July 31 but this started today. Please help. Thank you in advance.
Solution: This may be an issue with your messaging app. Try to clear its cache and data from your phone settings and see if this does the trick.
If the problem persists then proceed with wiping the cache partition of your phone. This usually resolves issues that are caused by temporary phone data which looks to be the cause in this case.
If at this point you are still experiencing the same issue then a factory reset is highly recommended. Make sure to back up your phone data before performing this procedure since it will delete all data in your device.
S4 Wrong Timestamp In Text Messages
Problem: My device was still open one time when I put it in my pocket and when I took it out, I was on some random settings screen or something, but I don’t remember what it was. Nothing had really happened except for the fact that now when I text, for some reason my text says that it sends an hour earlier than it actually had been. Like if I sent a text at 10:00, my phone thinks I sent it at 9:00. This is very annoying because it reads everyone else’s texts at real time, so my text bubbles are all bunched together and theirs are too. I made sure that my phone knew what time it was, and every other screen reads the time correct, it’s just my texting. I use the phones built in texting, it’s not a separate app, and I already checked everything in the date and time tab. Please help….
Solution: One of the main reasons why this issue occurs is that your phone time and date settings are not synchronized with that of your network servers. To resolve this go to your phone settings then click on Date & Time. Make sure to check Automatic Date & Time to synchronize your phone to your network.
If for some reasons the problem still persists then proceed with clearing the cache and data of your phone messaging app.
Finally, if the above troubleshooting steps fail then you should back up your phone data and do a factory reset.
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