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How to fix Samsung Galaxy Note 4 app crashes, freezes and random popup ads

I will address three most common, app-related problems any Samsung Galaxy Note 4 (#Samsung #GalaxyNote4) user may experience. The first one will tackle Play Store and Touchwiz that keep crashing while the second problem is about random popup ads. The third one is about a third-party app that keeps freezing.

Samsung-Galaxy-Note-4-Facebook

While apps are important, they often cause problems especially those that need to be updated to work well with a new system. Some issues maybe complicated but majority can easily be fixed by basic troubleshooting procedures.

Applications are categorized into two general categories–pre-installed and third-party. If the problem can be traced back to a pre-installed app, there’s a big chance it’s a firmware issue. However, if the problem is with a third-party app, then it could be just an app-specific problem.

Read on as I cited three problems sent by our readers. I will base my troubleshooting in these problems, so if you are currently bugged by an issue that seems related to any one of them, then try the solution I provided as it may just work for you.

If you have other problems, however, visit the troubleshooting page we’ve setup for Galaxy Note 4 as it contains solutions for problems we already addressed in the past. Find issues related or same as yours and try the fixes we suggested. If they won’t work, then you may contact us by filling up our Android Questionnaire form. Provide more information in the description field so that it will be easier for us to diagnose your problem and that we provide more accurate solutions.

Play Store & Touchwiz keep crashing on Galaxy Note 4

Problem: Every app, including Google Play Store, and Touchwiz Home keeps stopping and has to be closed, in order to continue using it. Some apps, when I hit the back button, will completely shut down, and I have to start all over. I’ve even gotten notices of email delivery aborted, emails that I never even sent, in the first place.

Potential Solutions and Troubleshooting: Only the Play Store and Touchwiz were mentioned in the email but the owner explicitly said “every app…will completely shut down” and the information I was looking is when did the problem start. Unfortunately, the owner didn’t provide any hint as to how and when the apps started crashing, so we are left to assume.

If the problem started after updating some apps, then we can always narrow down the problem to a “few” apps but in order to isolate the problem, we need to start the Note 4 in safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be displayed at the lower left corner; you may release the Volume Down key now.

When in safe mode, observe closely if the errors will still pop up or if the apps will still crash. In case the crashes stopped, then the problem is caused by one or a few third-party apps. You need to find them and uninstall them but that’s not as easy as it sounds especially if you have a lot of apps installed.

On the other hand, if the apps are still crashing even in safe mode, then the issue is more on the firmware and not just with the apps. More often, uninstalling the Play Store updates may fix the problem, so that’s the next thing you need to do.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap Play Store.
  6. Tap Uninstall updates.

If the problem started shortly after a firmware update, it’s probably just some corrupt caches that cause trouble with the system. Wiping the cache partition often fixes this kind of problem:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Ads randomly pop up on Galaxy Note 4

Problem: I am having issues with random Play Store ad popups and browser popups. I tried using apps such as AirPush to find the culprit or the app that may be causing this and none of them seem to be a problem. And all my apps are downloaded from the Google Play Store. Any advice would be great if possible.

Potential Solution and Troubleshooting: Just because an app is from Play Store doesn’t mean it’s 100% safe. There have already been reported cases of malware that came from an app downloaded from the Play Store. Google is very strict about security but when it comes to ads, there’s not much they can do if the developer wanted ads to pop up every time the app is opened or every few minutes that the owner is using the app. The most common apps that contain very annoying ads are those that were developed by small-time developers who don’t think of anything but money. They’re often the kinds of apps you don’t need.

Once the ad pops up, immediately view the Battery usage to know what apps are running at the moment. From there, you may be able to have an idea which one brings along those annoying pop ups and when you do, uninstall them immediately. You can also just be keen about the apps that you use because you will be able to notice a pattern. We just don’t have a list of the apps you use so it’s difficult for us to tell you what to look for.

If you can’t find a suspicious app running when the ad popped up except the web browser, then it could be that you visited a website that pops up ads when a page is opened or clicked. More often pop up ads will suggest an app that you should install which points to a specific app in the market that when tapped, the Play Store will run and display information about it. The solution for this is to close the page or tab that triggers the ads and never visit it again.

Facebook app constantly freezes on Galaxy Note 4

Problem: Facebook constantly freezes. I’m always having to force close the app. I’ve reported the issue numerous times with no response. Maybe you have an idea I haven’t tried?

Potential Solution and Troubleshooting: It’s a good thing to report to developers if an app is crashing but don’t expect a reply as they won’t bother. Now, if only the Facebook app that keeps freezing, then it’s the one you should troubleshoot. The first thing you have to do is clear its cache and data.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap Play Store.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

For app-specific issues, this procedure often does the trick. For sure it’s not a compatibility issue because Facebook always makes sure its apps are up-to-date. However, to make sure you have the latest version of the app installed on your phone, you better uninstall it and just download a new one from the Play Store. If the problem remained after that, then it’s not just the Facebook that’s causing the problem, there could be others but since we don’t know which one, it’s better to reset the phone. Backup all your data and follow these steps:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

It may sound absurd to reset the phone just because Facebook is freezing but if you can’t stand seeing your phone not functioning properly because of it, then it’s worth all the hassles.

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