,

Troubleshooting Samsung Galaxy Note 4 Call Related Issues

Welcome to our focused troubleshooting series where we will be discussing call related issues on the Samsung Galaxy Note 4. If you own this particular device then you have come to the right place if you are looking for troubleshooting guides. In this installment of the series we will tackle seven real world problems sent to us by our readers. We will be analyzing the issues and provide the necessary steps needed to fix the problems.

Samsung Galaxy Note 4

If you own a Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 4 Not Registered In Network Error When Making A Call

Problem: When I try to make call it saying that I’m not registered to network. But when I turn the phone off and turn  on  then the carrier icon will appear then few seconds it disappear with  saying no service. Before the issue the phone was working correctly.

Solution: Try taking out the SIM card from your phone then properly reinsert it back in. Check if there is some play or if it is loose when in the phone SIM slot. If it has room to move around then this may cause a misalignment between the SIM card and the SIM slot contact points which may cause the network error. Try to cut a piece of paper the size of the SIM card and place it on top of the card to prevent it from moving around.

You should also contact your carrier and inquire if there are any network related issues in your area.

If you have access to another SIM try to insert it in your phone and see if the issue remains. You can also insert your SIM in another phone and check if you are still getting the same error. You may have to get a replacement SIM if it is proven that the SIM card is the problem..

Finally, you should also check if this issue is caused by your phone software. To do this you need to backup your phone data and do a factory reset.

  • Turn off the phone. If the phone will not turn off, remove and re-insert the battery.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • When the Android System Recovery screen appears, release the Volume Up keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device

If the problem persists then this may already be a hardware related problem. Bring your phone to an authorized service center and have it checked.

Note 4 Beeping Can’t Hear Calls

Problem: I have 2 note 4 in my family and they both are at the same point after about 6 months or less.They beep in our ear while we are on the phone talking, but the can’t hear it on the other end. Also the other problem is either they can’t  hear you talking to them or I can’t hear them talking to me. It happens so often you can hear the person you r talking to say there dam phones again and hang up and call back.

Solution: The beeping tone that you hear during a call may be the minute minder feature. To deactivate this feature go to your phone call settings then under call alerts disable the minute minder.

For the second issue of you not hearing the call you should first check if this is a network related issue. Does this occur in one location only? If it does then there may be a network problem in the area.

Try to reboot your phone then check if the call issue still exists. Sometimes switching the phone off then on resolves this type of issue since it re-establishes your phone connection to the network.

Try to insert your headphones in the phone headphone jack then take it out. Repeat this a couple of times then try making a call. Sometimes if the phone is stuck in headphone mode you won’t be able to hear the caller.

You should also try to start your phone in Safe Mode then check if you can hear the calls.

  • Turn the device off.
  • Press and hold the Power and Volume down key.
  • Release the Power key when the Samsung logo appears but continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If you can hear the calls without any problem then the issue may be caused by a third party app installed in your phone. Find out what app this is and uninstall it.

Note 4 Lag In Making Outgoing Calls

Problem: When trying to make outgoing calls, it takes several tries for the calls to even begin dialing.  It happens if I swipe right on the contact or the call log, if I press the phone icon on the top right corner from the text screen,  or when I dial the number from the keypad.  Pretty much happens with any option available to make an outgoing call.  Has happened since the update.  Very frustrating.  Tried restarting, removing the battery.  Please help!!!  Thanks!

Solution: This issue may be caused by corrupt temporary data on your phone. Wiping the cache partition usually helps resolve this issue.

  • Turn the device off.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • Continue holding the Volume Up key until the Android System Recovery menu displays and then release. This step may take several seconds.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the problem persists then you will need to do a factory reset. Make sure to backup your phone data before proceeding.

  • Turn off the phone. If the phone will not turn off, remove and re-insert the battery.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • When the Android System Recovery screen appears, release the Volume Up keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device

Note 4 All Calls Going To Voicemail

Problem: Currently, all my calls are going straight to voicemail, and I am unable to make calls out on my phone. I have tried changing my call settings, however this has not rectified the issues, Also when I try to change the settings, it comes up saying network or sim error. Please help!!!!

Solution: First you should contact your carrier and ask if there are any issues on your account, specifically on the voicemail feature. If there is no problem with the account then proceed with the troubleshooting steps listed below.

Try using your SIM in a different phone and check if the issue occurs. you should also try to insert another SIM in your phone and check if the problem exists.

If the problem still occurs when you insert your SIM in another phone then have your SIM replaced.

If the issue still occurs when another SIM is inserted in your phone then the problem may be with your phone.

Try to eliminate any software related causes first by doing a factory reset. Make sure to backup your phone data before proceeding.

  • Turn off the phone. If the phone will not turn off, remove and re-insert the battery.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • When the Android System Recovery screen appears, release the Volume Up keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device

If after the factory reset the problem still exists then this may already be a hardware related issue. Bring your phone to an authorized service center and have it checked.

Note 4 Some Calls Go To Voicemail

Problem: Some calls to me go directly to voicemail without ringing or registering as an incoming call.  This causes people to doubt me when I  tell them I  dod not receive the vall.  It has happened to my son also.  Any solutions?

Solution: When your calls go to voicemail you may be in an area where there is no signal or network reception. Try to observe your phone signal condition first and check if this is the case. In the meantime, what I could suggest is to reboot your phone to refresh its connection to the network.

Note 4 Dialer Not Working

Problem: The dialer recently stopped working on my Note 4.  The contacts crashes everytime I try to open it and it won’t let me enter new contacts via other apps.  Love this phone orherwise!

Solution: The best way to deal with both theses issues is to perform a factory reset. Make sure to backup your phone data before proceeding.

  • Turn off the phone. If the phone will not turn off, remove and re-insert the battery.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • When the Android System Recovery screen appears, release the Volume Up keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device

Note 4 Wi-Fi Calling Texting Error

Problem: I have numerous issues with my note for from the original purchase date. Third party app ma all the time these shoes more often it was having issues previous to any extras installed.

  1. The first issue is error when using wifi for calling and texting. We have terrible cell reception an hour area we went to T Mobile to have voice over wifi. Minimum once a week often 4 times a week I have to restart my phone because there’s an error connecting to the network comes up with the phone wifi icon in red and I’m trying to remember if it er082 er083 er062 er063. I’m sure you know the code. It is 1 or the other of the eighties or sixties but I get both 2 & 3 end. So I get two different area codes I can’t remember exactly but either the ones ending in 82 83 or the other 62 63.
  2. I have to manually delete my miss call log. Everytime I restart my phone from the above error it shows how many missed calls I have in my missed call list history even if I’ve gone in and checked them it still tells me how many missed calls I have depending on how long it’s been since I’ve deleted my history I’ve only missed call. The T Mobile customer service rep in store send to not just restart the phone but power down and then power up doesn’t make a difference. If I dont want to see a number above my icons I have to delete my missed logs.
  3. I also have the Samsung keyboard failure constantly I’m going to try your fixes and I will let you know if it works.
  4. I also got the Samsung gear s watch phone and it constantly plays music from my note for I don’t even want music on my watch it’s probably just an easy fix I just haven’t looked into it yet that’s another thing that has been bugging me.
  5. The screen often freezes whether it’s in Gmail email a browser IE Chrome or puffin even text messages. I often have to wait for my screen to unfreeze.

I am sure there is more I could include here but I will leave it at that I think two of these you’ve already touched on I just wanted to let you know that another person out there has the same include thanks for all your help really enjoyed the articles

Solution: With these many issues on the phone it appears to be a software issue already. What I could suggest right now it for you to backup your phone data then do a factory reset.

  • Turn off the phone. If the phone will not turn off, remove and re-insert the battery.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • When the Android System Recovery screen appears, release the Volume Up keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device

Once the factory reset has finished observe your phone operation and check if any of the issues still occur.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form . We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.