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Solutions To Samsung Galaxy S4 Text Messaging Related Issues [Part 4]

Welcome to the fourth part of our focused troubleshooting series regarding text messaging issues on the Samsung Galaxy S4. If you own this particular phone model and are having text message related concerns then you have come to the right place. In this latest installment of the series we will tackle six of the latest issues sent to us by our readers. We will be providing the best troubleshooting steps that needs to be done to resolve the problem.

Samsung Galaxy S4

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S4 Text Message Will Not Send

Problem: Text messages will not send. I’ve done a soft reboot and a factory reset. Still no luck. I can receive texts and make and receive calls.

Solution: Try to check your message center number and make sure that this is the correct one used by your carrier.

To do this follow the steps listed below.

  • Press Messaging.
  • Press the Menu key.
  • Press Settings.
  • Press Message Centre.

Make the  necessary changes if the number stored in your phone is different. You can get the correct message center number by calling the technical support hotline of your carrier.

If the message center number is correct then this may be a SIM or account related issue. Try contacting your carrier and inquire if there are any issues with your account. You should also try using a different SIM in your phone and see if this resolves the issue.

S4 Not Sending Text Messages After Every Restart

Problem: Whenever I restart or shutdown and restart my phone I can’t send text messages. My brother fixed it the first time, he said something about the APN?

Solution: If putting in the correct APN settings of your phone fixed the problem the first time it occurred then try checking the APN settings this time and see if it changed, If the settings have changed then correct them accordingly. You can get the correct settings your carrier is using from their website.

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap the Connections tab.
  • Under Network connections, tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • To reset your APN, tap the Menu key and then tap Reset to default.
  • If available, tap the APN
  • Verify and update the following settings for the Data APN.

You won’t have to do this everytime you restart your phone though. If the APN settings gets changed after every restart then there may be a problem with your phone software.

What you can do to resolve this is to backup your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Can’t Send Text Message

Problem: Hello. I currently am the owner of a unlocked verizon Samsung Galaxy S4 running on T-mobile. After the last lollipop update, my android device is having troubles sending SMS. The weird thing is that it can receive MMS and SMS, but just cannot send SMS. In other words, I am also able to send MMS. I thoroughly looked into the problem and have gained that I need to see the SMS Messaging Center Number; however, after the update, my phone no longer displays this box that displayed the number in the Messaging app’s settings. Furthermore, I have moved my SIM card to another device and is able to send SMS no problem. Therefore, is this a hardware problem? If so, do you believe Verizon is working on a fix for the update? Thanks so much.

Solution: This issue is most likely caused by the Lollipop software upgrade. The problem here is that there is no messaging center number saved in the phone making it unable to send text messages. There have been several reports of this already and one of the solutions is to backup your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue still persists after this then try to check if there are any new software updates available for your phone and get them. This new update may contain the fix to solve this bug.

S4 Not Getting Text Messages

Problem: Since an update to 5.01, my S4 has an SMS issue. What happens is with some frequency, say 3 or 4  times a week or so, all SMS messages disappear and during this time no messages send or receive. If a message is sent to my phone during this time, it doesnt arrive. If I reboot the phone, all messages will reappear, and SMS send / receive works fine, but any messages during this time, dont ever arrive. Rebooting fixes it, but it is only lasts until the next time the issue occurs. Same symptoms are repeated. SMS history is gone until a reboot. No send or recieve until reboot. Any insight?

Solution: This problem may be caused by some form of corrupt temporary data in your phone memory. You should try to wipe the cache partition of your phone and see if this resolves the issue.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • After the the cache wipe is complete, press the Power key to select reboot system now.
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the issue still persists you need to do a factory reset. Make sure to backup your phone data before performing this procedure.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Not Allowing Calls Or Text

Problem: My phone is just now acting weird. My internet is fine, my phone just won’t let me call or text anyone . I know my phone is definitely not off for sure. Can you help me please.

Solution:  In cases like this you need to reboot your phone first. Turn off your phone then take out the battery. Press and hold the power button for at least a minute then reinsert the phone battery. Turn on your phone then check if the issue still persists.

If the problem still occurs then check if you have a network signal available. If your phone is getting a signal I suggest you contact your carrier frit and inquire if there are any network related issues in the area. You should also have them check your account for any issues that may be preventing you from making a call or text.

Try checking if this issue is caused by a third party app installed in your phone by starting your device in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the problem does not occur in this mode then it may be caused by a third party app. Find out what app this is and uninstall it.

Finally, if the issue still persists then you should consider doing a factory reset. Make sure to make a backup of your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Text Message Fails After Lollipop Update

Problem: After the 5.0.1 update every text fails I tried looking for the call center number to see if Verizon looked it to there’s but couldn’t find it tried setting the message to hangouts same couldn’t send a sms.

Solution: Several other S4 owners on the Verizon network are also having this similar problem. One solution that seems to work for most people is to do a factory reset. Just make sure to backup your data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

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