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Solutions to Samsung Galaxy S4 Lollipop Update Issues

Welcome to our focused troubleshooting series regarding the Samsung Galaxy S4 issues that occur right after the Lollipop upgrade. Although Android Lollipop comes with new improvement and features as well as bug fixes there are instances when issues arise on the phone after the update. We will be discussing some of these issues in this article and take some real world problems sent to us by our readers. If you own this particular device then I suggest you bookmark this page on your favorite browser for future reference.

Samsung Galaxy S4

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S4 Overheats After Lollipop 5.0.1 Update

Problem: After updating my galaxy S4 to the new 5.0.1 lollipop everything works fine but I have one problem. My phone started to overheat very badly. I have always close all my apps and clear all the memory but still the problem still persist. Also my battery runs down pretty quickly after the update. This is surprising because my phone is always on flight mode and I only use WiFi. Can you please give me some tips on what to do?

Solution: Overheating is one common issue that a phone owner will face once the device gets a software update, in this case the update is Lollipop. One of the main reasons why this is happening is because of corrupt data. Sometimes, the update may proceed normally and data from the old software version will be left in the phone instead of being deleted. This old data causes a conflict with the new software version and which in turn will cause all sorts of issues that includes but not limited to overheating.

Since your phone is always on flight mode then I’m assuming most of its services are turned off. What you need to do then is to backup your phone data and do a factory reset. This deletes the old system data that is in your phone and will resolve the issue.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Not Completing Lollipop Update

Problem: Hello. I just recieved the Galaxy s4 update lollipop. However when I try to update the phone reboots starts to update but then fails. The message I get is… E: Failed to open/cache/update.zip (no such file it directory) E: signature verification failed Also at the top of the screen there is about 5 options to choose from.. Such as.. Reboot phone, Open with external drive, etc. I forget the returned I didn’t write them down. Hope ya can figure this out for me. Lol. Thanks so much!

Solution: The update which you downloaded may be corrupt. You will need to start fresh to update your phone to the latest software. First, backup your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

After the factory reset connect your phone to a strong and stable Wi-Fi connection then download the update again and install it.

If the issue still remains then try to update your phone software using Kies. Install the latest version of Kies in your computer. Connect your phone using a USB cord to the computer running on Kies. Once your phone is detected you will be notified of a software update. Just follow the instructions on the screen to update your device.

S4 Lollipop Update Interrupted Due to Low Battery

Problem: Hi, i have a Galaxy s4 and I was doing Upgrade him kitkat to lollipop but my bettry was low and set going to shut down , and wen i charge it and press on button a msg is showing SOFTWARE ERROR.so now what can i Do?/?tell me plz .thanx

Solution: Once the update process is interrupted due to low battery power then there is a chance your phone software will become corrupt due to an incomplete installation.

What you should do first is to connect your phone using a USB cord to a computer running on Kies. If your phone gets detected you can update your software using Kies.

If your phone is not detected then I’m afraid your other option is to reflash your phone firmware using Odin. You will lose any data that you haven’t saved in this process. Instructions on how to flash you phone software can be found at several of the popular Android forums online.

S4 Not Turning On After Lollipop Upgrade

Problem: Please assist me. My Samsung S4 just went off during upgrade of Android and it won’t switch on. I tried all steps I got from your site but nothing seems to help. It displays nothing on the screen no matter what I do and it doesn’t even heat up when on charger.

Solution: The first thing you should do is to try to do a battery pull. Take out your phone battery (and the microSD card if one is installed). Press and hold the power button for a minute. Reinsert the battery (leave the microSD out) then turn on your phone.

If your phone still does not turn on try to use a new battery. Let your phone charge for at least 20 minutes on the new battery before turning it on.

S4 Volume Randomly Decreases After Lollipop Update

Problem: Hello, I have a Samsung S4 with Verizon Wireless and I am running Lollipop 5.0.1. I updated my phone in the beginning of May to Lollipop and since then I have been having issues with my volume. I tend to keep the ringtone volume set at 100% but periodically my phone randomly drops the ringtone volume to around 25%. I can’t pinpoint exactly what causes the volume decrease but it tends to drop after I receive a phone call. My phone never had this issue previous to the Lollipop update. I was curious if this was a common problem for the Galaxy S4 or if there was a fix for this issue? Thanks in advance!

Solution: Issues do sometimes occur after a major software update. What’s happening here is that there may be conflicts in your phone data that is causing the volume to randomly decrease. You could try wiping the cache partition of your phone first and see if this resolves the issue.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the problem persists then I suggest you backup your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

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