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Solutions To Samsung Galaxy Note 4 Internet Connectivity Issues

Welcome to our focused troubleshooting series concerning Internet connectivity issues on the Samsung Galaxy Note 4. If you own this device and are having connectivity issues with it then you have come to the right place. We will be discussing five real world problems sent to us by our readers regarding this type of issue. We will analyze each of these problems and provide the appropriate troubleshooting steps necessary to obtain a resolution.

Samsung Galaxy Note 4

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Note 4 Wi-Fi Connected But No Internet

Problem: Hello, I am having trouble with my phone’s WiFi working. It says it’s connected, however it won’t connect to anything: play store, internet. I’ve tried everything down to factory reset. Please help. Best regards.

Solution: Have you tried connecting to a different Wi-Fi source? If you haven’t then try it as the issue may be with the router you are connecting to. If this issue occurs in any Wi-Fi connection you try to connect to and you have already done a factory reset then you should check first if there are any new software updates available and apply them on your phone. Otherwise, you will have to bring your phone to an authorized service center as this may already be a hardware related problem.

Note 4 Problem Switching To Mobile Data From Wi-Fi

Problem: Since my lollipop update my Note 4 gives trouble to get mobile data after coming off of a wifi network. For example when i am at home i use my wifi when i leave home i turn off the wifi antenna and the phone goes back to mobile data it looks connected but there is no data service if i turn on airplane mode and then turn it off its starts to work. What could be causing that?

Solution: Turning on airplane mode then turning it off is one way of fixing this problem. However, in this case it appears that it is only a temporary solution. For a more permanent fix try to wipe the cache partition of your phone as it seems this issue may be caused by some form of corrupt temporary data.

  • Turn the device off.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • Continue holding the Volume Up key until the Android System Recovery menu displays and then release. This step may take several seconds.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue still persists then I suggest you backup your phone data then do a factory reset.

  • Turn off the phone. If the phone will not turn off, remove and re-insert the battery.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • When the Android System Recovery screen appears, release the Volume Up keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device

Note 4 Keeps Scanning Wi-Fi Networks

Problem: Hello! I was hoping you could help me with an issue that I’ve just recently started to have with my Galaxy Note 4. When I have my WiFi on, it has started to continuously scan for available WiFi networks. I’ve went into the advanced options under WiFi to disable the auto network switch but under those options, I do not see it. I’ve attached screen shots as well.  Another issue I’m having is my phone keeps saying it is connected to my WiFi network at home even when I am not even in range. It actually says it is connected to my home network when I know there is no way possible that it is.  Please help! My battery life is being killed from this continually scanning.

Solution: For the first issue try going into Settings > Connections > Wi-Fi > Advanced > then make sure “Always allow scanning” is NOT checked.

For the second issue of your phone connected to your home Wi-Fi even if it is not in range try to restart your phone and see if this resolves the issue. If not, then proceed with wiping the cache partition of your phone.

  • Turn the device off.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • Continue holding the Volume Up key until the Android System Recovery menu displays and then release. This step may take several seconds.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

You should also try to forget your Wi-Fi connection then connect to it again.

Note 4 Error 927 On Google Play Store

Problem: I am trying to download some gaming apps from the app store and at first it seems fine. I get the usual messages to accept, Wi-Fi or proceed and I choose proceed. Then it says waiting for network for about 30sec. Then I get an error message saying “unable to download do to error 927. I did go into settings and apps and app manager and forced stop, cleared cache and restarted device but same message. I did a factory reset didn’t help. Please help if you can, thank you

Solution: Try this solution. Go to Settings > Accounts > Google and remove your google account. Once the account has been removed add your account again then download the gaming apps. This troubleshooting step usually resolves this issue.

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