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Solutions To Samsung Galaxy Note 4 Freezing, Lag Issues [Part 2]

Welcome to the second part in our focused troubleshooting series that addresses freezing and lag issues on the Samsung Galaxy Note 4. Despite having a powerful hardware this device has its fair share of freezing and lag issues although most of the time this is due in part to the software or the app itself. In this latest instalment of the series we will tackle some real world problems sent to us by our readers regarding the issues they are facing with this particular model.

Samsung Galaxy Note 4

If you own a Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form or you can also send us an email at [email protected]. I however suggest using the form since it’s a much easier method.

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Note 4 Has Slowed Down

Problem: Hey, I’m emailing you in response to your article on the Dripper app. My Note 4 has always been noticeably slower (loading YouTube videos and Web pages etc..) than the other Samsung phones that I’ve compared it to, including my girlfriend’s S4.. and that was pretty much right out of the box. Now, it’s started freezing on everything from Facebook (most frequently) to Email while switching to other apps. It even froze up while I was switching from the Dripper app to write this email. I had to close all apps and start over. If that wasn’t annoying enough it’s painfully slow launching apps, and acquiring GPS signal. It’s pretty frustrating getting this fancy new top shelf phone and always being the one waiting while someone else just pull up Nav on their phone instead, haha. Also may be worth noting that, I ran a few benchmark tests when I first noticed how slow it was and it ranked very highly (above the phones I was comparing it to, like the S4) but the performance hist doesn’t reflect it. Any tips you can offer would be greatly appreciated!

Solution: When was the last time you restarted your phone? If you haven’t done it in a while then do it now. This refreshes your phone and may resolve the slow and freeing issue you are experiencing. While your phone is turned off you should take out the microSD and leave it out first for the duration of the troubleshooting process. The reason for this is that sometimes a faulty micro SD card can slow a phone down as it will take a long time to access the data stored in it.

If you are still experiencing the same problem then proceed with wiping the cache partition of your phone.

  • Turn the device off.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • Continue holding the Volume Up key until the Android System Recovery menu displays and then release. This step may take several seconds.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the problem still persists then you will have to back up your phone data and do a factory reset.

  • Turn off the phone. If the phone will not turn off, remove and re-insert the battery.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • When the Android System Recovery screen appears, release the Volume Up keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device

S4 Suffering Lag Issues

Problem: I have serious lag issues. My phone has slowed considerably within the past few months, even though I continuously delete photos, video, threads, call logs, etc. I use Clean Master and “boost” my phone constantly throughout the day. I also get random advertisements for different apps on Google Play. They come and go. Also, the screen sometimes “flickers” and appears to reboot in a fraction of a second. This doesn’t shut my phone down, just flickers. I have a large memory card (I think it’s a 64G), so memory shouldn’t even be an issue. I’ve heard it’s the new software upgrade, but last I updated was at least 6 months ago. Also, sometimes apps randomly freeze and/or just close. I occasionally get an app error message, sometimes it just closes. I also restart my phone every day or two. Nothing seems to help. Please help. Thanks in advance.

Solution: Deleting photos, videos. messages, or call logs has a minimal effect in improving the performance of your phone. What you need to do is to take out the temporary data that may be accumulating already and taking up too much space. You should also check how many apps are running in the background and using up your phone’s RAM. One thing you mentioned about advertisements popping up on your phone leads me to believe that this is also one of the reasons why your phone is lagging.

The first thing you need to do is to check what apps you constantly use and what apps you don’t use at all. If possible, try to uninstall the apps that you don’t really use.

Sometimes a faulty micro SD card can also cause the lag issue on the phone. For the duration of this troubleshooting session make sure to take the card out of your phone.

To determine if a certain app is causing this lag issue I suggest you start your phone in Safe mode first.

  • Turn the device off.
  • Press and hold the Power and Volume down key.
  • Release the Power key when the Samsung logo appears but continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Observe your phone operation in this mode. If you don’t notice any lag then the problem may be caused by an app installed in your phone. Find out what app this is and uninstall it.

If there is still lag even in Safe mode then proceed with wiping the cache partition of your phone.

  • Turn the device off.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • Continue holding the Volume Up key until the Android System Recovery menu displays and then release. This step may take several seconds.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Finally, if all else fails then you should back up your phone data and do a factory reset.

  • Turn off the phone. If the phone will not turn off, remove and re-insert the battery.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • When the Android System Recovery screen appears, release the Volume Up keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device

Note 4 Can’t Finish Downloading Or Installing  Apps

Problem: I have had a Note 4 for a couple of weeks and I am unable to download or update apps.  When I open the Google Play Store the status of the app says that it is updating / installing but it never finishes.  I have tried turning the phone on and off but this doesn’t help.  What should I do? Thanks for your help.

Solution: Have you tried making sure that your phone is connected to a stable Internet connection? Try switching between different Wi-Fi sources and see if the issue still persists. If you have a mobile data connection try using this as well.

If the problem still persists then proceed with clearing the cache and data of the Google Play Store app.

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to ‘APPLICATIONS,’ then tap Application manager.
  • Swipe to the ALL screen.
  • Tap the desired application
  • Tap Clear data and then tap OK.
  • Tap Clear cache.

If the issue persists then proceed with wiping the cache partition of your phone.

  • Turn the device off.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
  • Continue holding the Volume Up key until the Android System Recovery menu displays and then release. This step may take several seconds.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

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