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Solutions For Samsung Galaxy S2 Not Turning On, Battery Drain Problem [Part 2]

Welcome to the second part in our focused troubleshooting series that deals with power and battery related issues on the Samsung Galaxy S2. While we are very much aware that this is already a very old device we are still supporting it since we still get a lot of emails from our readers regarding their issues with this phone. In this latest installment of the series we will tackle four real world problems sent to us by our readers regarding the issues they are facing with their phone. If you own this particular model then I suggest you bookmark this page for future reference.

Samsung Galaxy S2

If you own a Galaxy S2 or any other Android device for that matter then feel free to contact us using this form or you can also send us an email at [email protected]. I however suggest using the form since it’s a much easier method.

We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

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S2 Not Turning On

Problem: Hi my S2 will not turn on properly it starts up and you can hear it and touch stuff on the screen but you can not see anything i have been told this is a software problem is there anyway to fix it.

Solution: If this is a software problem the best thing you can do right now is to connect your phone using a USB cord to a computer running on Kies then backup your data.

Once the data has been backed up you should perform a factory reset.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

If the problem does not get resolved by a factory reset then try replacing your phone battery with a new one.

If all else fails then you should bring your phone to an authorized service center and have it diagnosed.

S2 Black Screen Issue

Problem: Hi, hope you could help me out. So I just went to look at my photo gallery and it went to a black screen then started giving a little vibrate like it does when you start the phone.  I tried taking the battery out and it will start boot up then goes right to the black screen and starts vibrating again.  I also tried to hold down the start button and nothing happens. I Hope you have an answer for me! Thanks for your time!

Solution: In most cases, if your battery is already faulty, you won’t be able to boot your phone properly. The first thing that you need to do in this scenario is to replace your battery with a new one. Remember to charge the new battery for at least 20 minute using the wall charger before turning on your phone.

If the issue persists then try to connect your phone using a USB cord to a computer running Kies. If your phone can be detected then it’s always a good idea to backup your phone data.

Once your data has been backed up your next step is to determine if this issue is caused by your phone software. To do this you should perform a factory reset.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

If the issue still persists then bring your phone to an authorized service center and have it checked as this may already be a hardware related issue.

S2 Retrieving Data From Bricked Phone

Problem: Hi Droidguy, My Samsung Galaxy S2 has become what I understand from research on the Net to be called ‘hard bricked’.  It won’t turn on and/or charge.  I have tried hard booting the phone to Download Mode (Power + Home + Volume Down) but this doesn’t work.  I have also bought a USBJig but that doesn’t work either! Is there any way I can get my data off the phone.  If I send it away for repair, they tell me they will do a factory reset and loose all my data.  I really would like to download my photos. because I am the only one that has some of my nephew, who was born a few weeks ago, at 3.5 hours old. I hope you can help me and I look forward to hearing from you soon. Kind regards

Solution: Unfortunately in this case it is difficult to retrieve your phone data if it does not turn on. The first thing that you need to do is to boot it to allow you to retrieve the data.

If your phone does not respond at all then it may already be a hardware related issue. You could try using a new battery on it to see if it will turn on. If it does not turn on then bring it to an authorized service center and have the hardware checked.

S4 No Display

Problem: Hi, My galaxy s2, 3.5yrs old phone screen cracked  many  weeks ago but the phone is working. Yesterday, I guess due to moisture the screen started showing horizontal lines, a few hours later, it started to show blue smudgy patches like blotted ink. In a few hours the screen began getting dark and now nothing is visible. But the phone is working fine. I am not sure if the battery is anyway effected but it is charging. I would appreciate your help if there is a way to fix it without too much expenses by replacing the screen. I’d rather buy a new phone if that is the only solution. Thanks.

Solution: No amount of software troubleshooting will be able to fix the screen. The best solution for this issue is to have the screen replaced as it is already damaged.

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