Below are some of the SD card-related concerns members of our Android community have sent to us in the past few days. Some of you may have encountered the same type of problems before so the solutions for Samsung Galaxy Note 4 SD, MicroSD card issues provided here may be helpful. If you think your issue is unique, let us know about it and we’ll do our best to publish it and its solution.
This is our second edition for this troubleshooter series so you may also want to check the previous related post: Solutions for Samsung Galaxy Note 4 SD, MicroSD Card Issues [Part 1]
Problem #1: SD card issue is gone after sending Samsung Galaxy Note 4 for repair
“I have been following all of your Note 4 articles diligently. My issue was specific to the SD card reader/data store. It has been a problem since I’ve got the , last Nov 2014. It’s been on and off and after I changed numerous SD card and eventually bought new SD card from Samsung which is trying to convince Samsung customer service that it wasn’t the SD card, it is the Note 4 SD reader/data store.
Finally, Samsung agreed to take the phone back last month. and during the few weeks they had the phone, they continue to call me back and told me they have ran all the diagnostic and found no issues. But, when I try to request to the engineer that is working on my phone to discuss the detail as how he is testing the phone, Samsung refused. Then silenced and they close the case by sending what they claim as my Note 4 back to me with “”no issue”” found.
My question are:
(1) If it is “”my”” phone that Samsung had sent back, why is it that all of my old Bluetooth pairings gadgets are not working and had to delete and repair all over again?
(2) The IMEI Serial Number and the sticker looks the same. Can Samsung send me a new phone with the original IMEI and Serial Number while the Buetooth ID is different. Yes, I check the Bluetooth ID, it is different.
(3) When I first turn on the phone, it was in Spanish.
(4) the SD card issue is gone.
Is this my original phone?” — Tony
Solution: Hi Tony. Most hardware makers consider their repair process proprietary so they don’t normally reveal details to customers. Microsoft, for example, does not give specifics to customers how their Xbox console was repaired or what the specific failing component was. The same is true for Apple so it can be expected that Samsung follows suit.
Now, to your questions.
- Part of a full system diagnostic check involves doing a full factory reset or a complete wipe it is understandable that the repaired unit may no longer recognize old Bluetooth pairings.
- We have no idea how Samsung repair teams do their job but they may actually have changed the phone’s Bluetooth component.
- The default language of phones destined for consumption in the United States are usually set to English. That the repaired phone was initially set to Spanish may be an indication that Samsung may have indeed sent you a totally different unit. Either that or your Note 4 right now may have a slightly different firmware.
- Good to hear that the SD card issue is gone, which, again can be taken as a sign that you have a replacement phone.
Serial numbers can sometimes be transferred to another hardware due to logistics reasons. While we cannot say for sure if you have a different phone, the things above definitely supports our theory of a replacement phone.
We are glad to hear though that the SD card issue you had with your previous phone is gone.
Let us know if there’s something else that we can assist you in the future.
Problem #2: Apps keep coming back to device storage after being moved to Samsung Galaxy S6 Edge SD card
I have apps on SD card that randomly go back to device storage with me doing nothing to cause it. — David
Solution: Hi David. Some apps are designed to work in a device’s primary storage (internal memory), secondary storage (SD card), or both. If you tried moving a specific app to another storage but ended up still showing in another like in your case, it may be configured to live in primary storage. Some apps utilizes both primary and secondary storage for better cache management.
Problem #3: Music playlist disappear after removing SD card from Samsung Galaxy Note 4
I have over 1500 songs on my SD card and only listen to about half. I use the stock music player on my Note 4 and use the “favorite” button often. It creates a Playlist for me and it’s wonderful. However, whenever I swap SD cards out which if do often to post pictures (aspiring amateur photographer) the music player wipes out the songs stored on the favorite Playlist when I reinsert the SD card that has all the music. Ultimately, my question to you is how can I make a Playlist that won’t be cleared out every time after I change SD cards. I hope you can help me would make my life a lot easier. Thank you. — Jordan
Solution: Hi Jordan. You either have to use third party music player app, or move your songs to the phone’s primary storage device to make your playlist permanent. The playlist of the stock music player is associated with a particular SD card every time you create it. The phone then creates an index of songs listed in that playlist and store it temporarily in the form of cache. Once, you remove the SD card from the phone, that cache gets replaced or deleted.
Consider using other music players that offers saving your settings in the cloud so you can retain them regardless of what storage device you’re using.
Problem #4: SD card issue on Note 4 fixed after a reformat, Note 4 keeps on opening Google Play Store when tapping an app
Hi, so I own a Galaxy Note 4. Repeated problems are when I click on an app, it throws me into the Google Play Store. It design that bout twice each time. Also, the Internet will prompt me to register cause I’ve been chosen to win a new phone, Amazon card, etc. That’s a bunch of bull! Anyway, those are my issues and it happens everyday.
My micro SD was having issues, but now it’s ok. I don’t understand why I have to reformat the SD but it said that it was corrupted and I had to reformat. So I did that, bit seems ok for now. But yeah, my biggest issue is what I listed prior. How do I get rid of the pop ups? I already have my Internet set up to block ad pop ups, but since the upgrade to Lollipop version, these issues have been an ongoing occurrence. It’s SO annoying. Please help! Thank u for your time! — J Moua
Solution: Hi J Moua. We’re glad to hear that you managed to fix your SD card issue on your own. Reformatting an SD card is one of the most effective solutions to resolve corrupted cards so you did a good job.
Now, for your main concern here. We think your phone is infected with a malware (virus), forcing the system to open a certain app in Google Play Store and probably suggesting other apps as well.
This can happen if you installed a dubious third party app that may have opened your device for more malware or virus. We suggest that you perform a factory reset to wipe the system clean. After doing so, make sure to install only trusted apps, preferably those created by known or popular developers. If you will re-install the same set of apps or download the same set of files after doing a factory reset, you will most probably return to square one.
Problem #5: Samsung Galaxy Note 4 factory reset itself and wiped out SD card
DroidGuy. This may be more of a warning than a question, so please make your readers aware of this.
This past weekend, my Samsung Galaxy Note 4 somehow did a hard factory reset…by itself. In the process of hard factory resetting, it also re-formatted my double password protected, 64GB SD card which contained over 2500 pictures and video.
I spoke with AT&T and they were absolutely no help (big surprise).
I was referred to Samsung, who told me there was nothing they could do, but that the latest version of Lollipop is a known source of the problem.
This is a big deal, because I had fingerprint and pin number password protection turned on for the SD card, but the phone erased all of it anyway. When I turned the phone on after being away from it for 30 minutes or so, I was looking directly at the EULA and couldn’t figure out why. After going through the EULA, I had a brand new phone. All apps gone, all contacts gone, all photos, videos and files gone.
It sounds like there isn’t much that can be done, but please let your readers know that backing up locally (and not your SD card) or to the cloud is extremely important with Lollipop and the Note 4.
I hope this serves to help someone.
Regards. — Derick
Solution: Hi Derick. We’re sorry to hear about your situation and we appreciate your effort and time in letting us and Android community know about it. While we’ve heard of some devices doing a factory reset on their own before, the reset never touched the secondary storage device. We’re surprised to know that in your case, the SD card was also deleted. We have no idea why this happens but will do further research on the subject in the near future.
Ideally, it’s always a good practice to keep copies of our digital memories to another device in the event like this. We know how volatile our digital world is and we cannot emphasize enough the need to keep a back up for everything important. Thanks for reminding our community about this.
Problem #6: How to extend the life of SD cards
I just read your response about issues with a Samsung SD card in a Samsung Note 4 not working. I had the same issue with the Samsung Galaxy S3, the Samsung Galaxy S4 and my new Samsung Note 4. I called Verizon over and over and the did little to nothing about it because they stated that they had not heard of any other issues with SD cards. I purchased 6 different (good quality – including Samsung) SD cards and the phones ruined all of them. They worked fine until I went to put files on the cards, and then the cards became corrupted. Never had this problem with any other phone. — Kelly
Solution: Hi Kelly. The life expectancy of SD cards depends on many factors including normal wear and tear, read and write cycles, environment or exposure to elements, among others. Today’s standard SD cards can very well last for several years under normal usage conditions. Try to check our previous post on how to take care of your SD card here: Tips on taking card of Samsung Galaxy S5 SD cards.
Suggested reading: Solutions for Samsung Galaxy S5 SD, MicroSD card Problems
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