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Samsung Galaxy S6 Edge cannot add contacts on People Edge after Android 5.1 Lollipop update

Samsung did make a lot of buzz when it announced its Galaxy S6 Edge smartphone with extended curved display on both sides. One of the edges is intended for contacts and is called People Edge. You can add up to 5 contacts on that strip and while Samsung did make it very easy to choose contacts you want to appear in that area, it seems like there’s a bug in the most recent Android 5.1 Lollipop update as we’ve received a number of emails from our readers complaining about not being able to add contacts on People Edge.

Samsung-Galaxy-S6-Edge-People-Edge

According to him he gets the error message “No Contacts” when trying to add people on the edge. The error occurs when he tries to add contacts synced with Microsoft Exchange Online. There were also who reported not being able to add a contact from the Contacts app itself and the issue started after the update.

Here’s one of the email messages we received concerning this issue…

Hi, my people edge functionality does not work as expected. When I try to add a contact, it says : no contacts, although I can get them from the contacts app. The contacts I use are the one synchronized with Microsoft Exchange Online. I’m sure that before the recent update, they worked, but after upgrading to 5.1.1 no longer.

Adding a contact on the device, gives me the possibility to add the contact, but without photo. Any suggestions are welcome. Thanks in advance.” — Manuel

Before we proceed, if you have other concerns with your phone, visit our Samsung Galaxy S6 Edge Troubleshooting page as we’ve listed all issues we addressed in the past. Find one that’s the same or related to yours and try the solutions we provided. If they didn’t work for you, then contact us by filling up this form. Remember, the more accurate the details you provide are, the easier for us to help you fix your problem.

Troubleshooting

The purpose of troubleshooting is to find what’s causing the trouble. Once you know the issue and what causes it, you can easily formulate a solution for it. That’s what we’re going to do here, although the procedures presented here are based on reports and testimonies of owners who have experienced the issue and fixed it.

For owners who experienced or noticed this problem immediately after an update, it is always safe to assume that it’s caused by a corrupt cache used by the system. Cache files automatically become obsolete when a new firmware is installed on the phone. The best remedy is to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

For cases wherein an error message “Unfortunately, PeopleStrip has stopped” shows when adding up a contact on the edge, the most common solution is to clear the cache and data of the service.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap PeopleStrip.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

There were also owners who reported that bringing the phone back to its factory default settings will fix the problem, although you will have to manually re-add the contacts you want to appear in that strip. But before you do that, make sure you’ve backed up everything you don’t want to lose, and then, follow these steps…

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone

Lastly, you should know this is a bug. Samsung hasn’t acknowledge the problem yet but if all else fails, just wait for the next update (if you can) or call Samsung itself and probably report the problem.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.